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Hacienda Tres Rios
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Reviews (6,451)
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3,760
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566
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedskids clubadult poolcasino nightsales presentationbeautiful resort
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3,816 - 3,821 of 6,451 reviews
Reviewed 14 April 2011

Pros- Great, friendly staff, new facility, great pools.

Cons- Too far from Playa Del Carmen or Cancun, all inclusive fees are high and if you skip that the food is expensive and you are limited in what you can do at the resort. Rooms do not have stoves, freezers or microwaves, just a small fridge so it is hard to get by without the all inclusive fees. This is why i rates the rooms a 3, otherwise, they are very nice. The beach is nice but the water is dirty, you need to walk down to another resort for blue, clean water or swim at the smaller area where the river runs into the ocean on their property. To get into the 3 nicer restaurants you must wear long pants- who wants to do that in the Caribbean on vacation? I did not even bring long pants.

Room Tip: We booked via RCI, look for promos
  • Stayed: April 2011, travelled as a couple
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Thank roaster24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2011

My wife and I are frequest travelers to Mexico and enjoy all-inclusive. We have been to at least 10 resorts through out Mexico and HTR is by far the best. I am not inclined to write lenghty reviews, but if you want a top notch resrt with above average accomadations, food and drink, you will not be disappointed here. Resort is a little thin on entertainment (shows in evening) and they should do a better job informing about included tours and activities. We will be back!

  • Stayed: February 2011, travelled as a couple
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Thank lockwoodsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2011

Sorry but won't have enough room to write how excellent your stay would be at the Hacienda tres rios. First off I will start with the service it was impeccable and the food was the best compliments to the chef. The whole resorts was clean and well taken care of, the rooms where so nice and also clean and well maintaned. All the staff no matter what area of the resort they work at they made you feel like home a big thanks to all the staff. I would also like to mention a big thanks to Samuel who was always there if you needed something and got it done for you, also a big shout out to the man Pablo that made our stay there very nice and made us feel welcome the whe time we where there. So if was to have rate this place I would have to give it more Than 10 out of 10 thats for sure. Thanks to everone for the beautiful stay at the Hacienda Tres Rios

  • Stayed: April 2011
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Thank JamesH49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2011

just returned from hacienda tres rios for my daughters' wedding. we had 150 guests and all felt the experience was the best they have ever had. we are from new jersey, but had guests arrive from all over the world. the staff, in particular luis torres, the banquet manager, and the wedding coordinator, allibe, exceeded our expectations. We had dinner on the beach on thursday, rehearsal dinner by the pool on friday, and a 10 hour wedding, again on the beach, on saturday. Food, drinks, and most importantly staff, were the most hard working and friendly group i have been priviledged to enjoy. This was the first "beach wedding" for them, but the dance floor, tables, and flowers were just what we wanted. Our guests will be returning, bringing their kids and grandchildren, since it is all inclusive, has excellent baby sitters, and even a kids camp. rooms are very comfortable and extremely clean, and the pools are fabulous. I would encourage all size wedding parties, who want a true beach wedding, to contact luis or allibe and get started on the journey.

  • Stayed: April 2011, travelled with family
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1  Thank jlevymd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2011

We had a lovely time at Tres Rios over Christmas. Great service, nice accomodations, great food! Our teenagers and pre-teens had lots to do and loved the rivers, kayaks and volleyball.
Our WARNING is about the presentation we attended as RCI members. We attended a very long presentation/tour, and at the end decided to purchase because the fees were lower than our other timeshare. We were also purchasing with the condition that we could sell them our present timeshare, When it was determined that we had to give our home resort first chance to buy, we were "promised" that the salesman and his supervisor would be able to help us sell our timeshare. HOWEVER, after repeated emails with NO response whatsoever, we are disappointed about the claims made, and regretful that we bought without selling first! Stupidity on our part we admit, but it would have been nice to receive some kind of response, at least acknowledging that they could not help us or something!!!
This experience has left us tainted about Tres Rios, which is unfortunate, because we did enjoy the Resort. We would caution anyone going to a presentation to not believe what is being promised, or at least take it with a grain of salt!!!!

  • Stayed: December 2010, travelled with family
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1  Thank km67Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 12 April 2011

Dear Guest; thank you for taking the time to write your review. We appreciate all customer feedback since it gives us an opportunity for improvement. We thank you for all of your positive comments in regards to the resort and activities. Our Member Support area will be contacting you to assist you with your queries regarding your purchase. Once again we thank you for your comments and look forward to having you back.

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