Great experience at Tres Rios. Very friendly staff in all the Restaurants. especially Jose by the Pool, Fransico Javier and Betsy at the Buffet as well and Juan our personal Concierge. Overall service is very good in all food serviceoperations and by the Pool area. They may need to add more servers for the beach cabana's and private beach area at the end of the property.
The room service was very good and prompt, however the hosuekeeping/maintainence calls were very slow and response time took 3-4 calls.
The property is beautiful and has many accommodations except a night life for those with families or who do not want to go to bed by 10:30-11PM. The Hotel is a 25 cab ride to Playa Del Carmen which is a bit far and a $20 cab ride. Unless you are a member, shuttle service is not provided. I asked a few times and was told no. This is where the night is and the hotel is too far from it. That is why they need more activities and shows on the proerty for the guests to keep them within the resort.
There needs to be more barsby the pool area and beaches. Food Options by the kids pool were the same everyday. The menu needs to change a bit so guests can have other options
The amenities and tour guides were wonderful and patient. And priced appropriate. The beach is just OK. It needs work as the beaches in Maroma and Playa Del Carmen are much better.
The water is dark in color and not inviting. The laguns were beautiful and great to swim in. Very clear 30-50 ft down.
Overall i would recommend this Hotel as an all inclusive once they review some of the missing pieces to becoming a great resort.
- Official Description (provided by the hotel):
- Hacienda Tres Ríos is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya and a very complete All Inclusive Plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Guests can tour mangrove forests, swim, snorkel, and kayak along winding rivers, or simply unwind on the resort’s tranquil beaches. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen