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“May 2014”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #66 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 20 July 2014

We love this place it was our fourth time there we consider it our second home! The staff are excellent & attentive. We had five chef special cooked meals this time and they were superb!! We were certainly treated well couldn't have asked for much more. Our butlers took great care of us we had a great time! I can't wait to go again!

  • Stayed: May 2014, travelled as a couple
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1  Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 30 July 2014

Dear Guest:
Thank you for your nice comments which encourage us to continue giving "A Great Service, A Great Smile".
Come back soon, remember your private Mexican retreat awaits you.

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1,735 - 1,741 of 5,510 reviews

Reviewed 20 July 2014

No beach access at all, pool area was ok nothing amazing, Food was pretty good, very friendly people. Staff communication wasn't the best. Housekeeping was pretty good though. You need to make reservation in advance to enjoy the activities otherwise you are stuck doing nothing. Hacienda tres Rios is a nice resort unfortunately I won't come back to this location I'd like to get A BEACH RESORT next time .

Room Tip: do not request Montegrove view especially with outdoor Jacuzzi it's useful because of the bugs h...
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  • Stayed: July 2014, travelled with family
    • Location
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Thank queenofall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We hellad excellent service: Specially from Carlos and Erick at the bell boy station, and all the butlers at la Herencia condos.

Also the landscape in the resort is really beautiful, specially the seaside area; where the rivers meet the sea. The jungle is also a nice place to visit. The "cenotes" and the "sense of nature" tours is a very nice experience.

Even though the resort is not near Playa del Carmen downtown, it is only a 10 minute drive. And
downtown is a very good experience with a lot of fun.

  • Stayed: July 2014, travelled as a couple
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1  Thank eamador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

I took my family to Hacienda Tres Rios and we had a really fantastic and memorable holiday. I have to make a special mention for some of the fantastic people who worked so hard to look after us ........... from Leo and Orlando keeping us all busy, to the amazing pool waiters Ruben, Cony, Alberto and Victor, the ladies who so graciously seated us at breakfast, Mirsa and Karla and one of the supervisors Rosana who was constantly on hand to ensure that we had everything that we needed. A final shout out for Jorge, the life guard who was immediately on the scene when my daughter sprained her wrist playing volleyball and also "rescued" us when we came across ...... an Alligator in the cenote river ....... I am not kidding here !!!!! We took advantage of the reduced rate by agreeing to attend the "membership" presentation and whilst Andrea and Esther who hosted us for the morning were absolutely charming and did a great job, I found the whole experience unduly pressured and not the best part of the vacation. If you can invest a morning of your time to listen to their "membership" presentation, you can get an amazing deal at a really fantastic resort. The best restaurant (in our view) is the Italian, closely followed by the Mexican (El Abrije) and the Pizza Oven (outdoors). We were disappointed by the Grill, but everything else from the Carribean night to the room service (anything at any time !!) was great. I normally have to get 2 hotel rooms as there are either 5 or 6 of us traveling and the spacious room at the HTR was good for all 5 of us this time around. I would recommend this hotel for families, especially those with children old enough to get involved in the excellent activity schedule like kayaking, football, volleyball, snorkeling, sailing, etc.......

Room Tip: I prefer the rooms on the higher floors.
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  • Stayed: July 2014, travelled with family
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2  Thank garyhead47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

We came to tres rios with a group of 24 and I have to say, they did a great job accommodating us during our stay. Here's a little bit of advice if ur going with a big group, don't wake up in the morning and try to book activities for all. Make reservations in advance. That said we did get to have a nice great big dinner at the grill. There the waiter( Miguel Cutz) was awesome. All food was delivered in a timely mater and was good. The drinks were yummy too lol. We ate 3 times at the grill and Miguel took care of us every time. Awesome service.

The rest of the time we spent at the lower pool because the beach isn't swimable. The food was good and again we had an awesome server. Filibert Poot Poot was a hard working guy. I can't believe how well they work in the heat. Filiberto brought our food and drinks in a timely mater and with having kids that's a blessing.

All in all we had a great time

Stayed: July 2014, travelled with family
2  Thank Juan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

The staff was excellent, very clean resort. Our room was very comfortable for a family of 4. It was nice to come back to your mid day to a surprise snack awaiting you. House keeping left wonderful surprises for the kids on their beds every day.


  • Stayed: July 2014, travelled with family
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1  Thank debbiebrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

As an event planner working in the area quiet a bit, this was my first time visiting for vacation with my family. I wanted my children to get a true taste of the wonders of Mexico and Hacienda Tres Rios gave us this. The property was gorgeous and the hotel constantly had activities. On the day we arrived there was a party on the beach, the next day, a lobster dinner on the sand, a few days in, we enjoyed the most incredible Mexican Fiesta.

The staff was great. I was honestly concerned as I had read some reviews that said if you were not a member or interested in becoming one you would not get the best service. This was not true at all. We declined to do the site visit and membership talk as we wanted to focus on relaxing and enjoying our time in Mexico. There was no pressure and we were treated great the rest of our stay.

My kids loved the pool and the wood grilled pizza that was always available. The freshly made calzones were incredible too. With an all-inclusive you worry that the food might not be good but it was definitely great. When my kids did not care for the authentic Mexican fare, the grill restaurant made them hamburgers and hot dogs. Alejandra at Room Service, got many calls for pizza and snacks to our room and was always so nice. Valeria, the hostess at the Mexican restaurant and the Grill remembered us by name.

We just got back and are ready to return again. We had the best experience. I am super picky and have stayed at many of the surrounding resorts and I have to say Hacienda Tres Rios is definitely a great location for true Mexican flavor and excellent service.

  • Stayed: July 2014, travelled with family
    • Value
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3  Thank Ana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 17 July 2014

Dear Guest:
Thank you for your nice comments. We are glad to learn you had an amazing family vacation at Hacienda Tres Rios and we were able to fulfill your expectations.
Next time you visit us, remember that while your kids enjoy some of our daily activities at the Kid's Club you can take some time for yourself at Ya’ax Che Spa where you can relax, refresh your mind, rejuvenate your body and cleanse your soul.

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range: £132 - £512 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen

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