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“nice grounds”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #66 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 22 July 2014

stopped for 7 nights,enjoyed the stay ,Playa Del Carmen is very nice this was are 4th time in this area,we have always enjoyed it ,we normally stay at the riu palace mexico,which is nearer to 5th avenue ,this hotel has a different theme being all by itself you need to take a taxi everywhere ,but if its just sun and fun you are after you will enjoy it ,i thought the grounds and the whole layout was very well kept including the pools,food was good ,staff where nice,for the value it was a good deal.

  • Stayed: September 2013, travelled as a couple
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3  Thank statesidescouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 30 July 2014

Dear Guest:
Thank you for your comments. We are glad to learn you enjoyed your stay and were are able to see why Hacienda Tres Ríos’ model of Sustainable Tourism Development clearly distinguishes us from other hotels and resorts.
Establishing a clear set of environmental criteria to guide the design of the hotel allowed us to clearly identify the proper technologies and actions required to both develop the resort and protect the environment.

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1,702 - 1,708 of 5,448 reviews

Reviewed 22 July 2014

Our third time and will be back next year. The beautiful setting of Tres Rios is a must to visit! Seeing familiar faces in the restaurants, beach and pool make the vacation. Top of our list is Miguel C, then Enrique S at the grill and the fun team at the beach, Joel, Mau and David.....we look forward to seeing you next year! Excellent service!

  • Stayed: March 2014, travelled with family
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2  Thank Lois N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 29 July 2014

Dear Guest:
Thank you for your nice comments and for considering Hacienda Tres Ríos for you annual getaway.
It is always our pleasure to be your host and we appreciate on our staff whom we are proud of and we thank on their behalf.
Next time you visit us remember to live a Ya’ax Che Spa experience and relax, refresh your mind, rejuvenate your body and cleanse your soul.

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Reviewed 21 July 2014

I've visited "all inclusives" before, but the staff and service here make it special! Look for Mirsa to greet you at the buffet: Samuel (to serve often serve you food and/or drinks on the dead run!); and many others; within a couple of days they'll know you by name AND your food/drink favorites! Enjoy yourself!

Room Tip: Ask for the "purgola" rooms upstairs (to insure an ocean view...although all are beautiful...
  • Stayed: July 2014, travelled with family
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2  Thank mj7627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 30 July 2014

Dear Guest:
Thank you for your nice comments and for considering Hacienda Tres Ríos a Beautiful place with outstanding service and staff. Your words encourage us to continue working hard and giving "A great service, a great smile".
Come back soon remember that your private Mexican retreat awaits you.

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Reviewed 21 July 2014

The resort is beautiful. The landscaping, pools, beaches, fiesta and carribean dinners, The Grill and Pizzaria, and sports bar were all a lot of fun for my entire family. The waiters were all very accommodating and friendly especially Ernesto and Caesar. They worked so hard to serve all 17 of us on our days at the pool and beach. They hussled constantly to meet our every need. Thx Guys!
Mirsa, at the Breakfast Buffet, was just as accommodating. She greeted us every morning with a big smile and even called us by name. What a great way to start our day!:)
With that being said, I would suggest visiting in cooler months. The air conditioners could not keep up. While our room was cool, you could still feel the moisture in the air. The lobby was usually warm.
The vacation experience was not the best that I have had, but it a nice place to visit.


Room Tip: Pull out sofas were not comfortable for my children.
  • Stayed: July 2014, travelled with family
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1  Thank Nicole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 30 July 2014

Dear Guest:
Thank you for your nice words specially about our staff whom we are proud of and thank you on their behalf. We are glad to learn you had a fun family get away.
Come back soon, it will be our pleasure to be your host again.

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Reviewed 20 July 2014

We love this place it was our fourth time there we consider it our second home! The staff are excellent & attentive. We had five chef special cooked meals this time and they were superb!! We were certainly treated well couldn't have asked for much more. Our butlers took great care of us we had a great time! I can't wait to go again!

  • Stayed: May 2014, travelled as a couple
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1  Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded 30 July 2014

Dear Guest:
Thank you for your nice comments which encourage us to continue giving "A Great Service, A Great Smile".
Come back soon, remember your private Mexican retreat awaits you.

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Reviewed 20 July 2014

No beach access at all, pool area was ok nothing amazing, Food was pretty good, very friendly people. Staff communication wasn't the best. Housekeeping was pretty good though. You need to make reservation in advance to enjoy the activities otherwise you are stuck doing nothing. Hacienda tres Rios is a nice resort unfortunately I won't come back to this location I'd like to get A BEACH RESORT next time .

Room Tip: do not request Montegrove view especially with outdoor Jacuzzi it's useful because of the bugs h...
  • Stayed: July 2014, travelled with family
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Thank queenofall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We hellad excellent service: Specially from Carlos and Erick at the bell boy station, and all the butlers at la Herencia condos.

Also the landscape in the resort is really beautiful, specially the seaside area; where the rivers meet the sea. The jungle is also a nice place to visit. The "cenotes" and the "sense of nature" tours is a very nice experience.

Even though the resort is not near Playa del Carmen downtown, it is only a 10 minute drive. And
downtown is a very good experience with a lot of fun.

  • Stayed: July 2014, travelled as a couple
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1  Thank eamador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
Price Range: £134 - £369 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen

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