We just got back from HTR last night. It was nothing less than fantastic.
I am fairly well traveled and a very hard person to please (yes I've been called High Maintenance). So for me to give a 100% positive review is unheard of.
We arrived in the late evening, were asked to be seated and then offered any kind of beverage we wanted while we waited. Check in was quick and it was suggested to us that we might want to eat first before seeing our room as it was well after 9PM.
We went to Kotari, the Asian Fusion restaurant, were seated immediately and had a wonderful dinner.... very artfully presented. It was accompanied by some very nice wines.
We then were escorted to our room which was very spacious and I'd call it elegant rather than opulent. The bathroom space is almost like 3 separate rooms. A shower room (great water pressure), a sink with the funny hair dryer, and the toilet room. Great towels and Teva bath and hair products.
The room was kept stocked w/ sodas, water and beer and there was fruit in the room. We tried room service several times, seems we were always told "Forty minutes" but it always took less. Nice range of selections from sandwiches, pizza and pasta to grilled salmon, beef or chicken. Soups, salads and appetizers.
Our room overlooked the river, the pool and had a view of the Caribbean which it seems pretty much all the rooms would have. We spent quite a bit of time on the balcony relaxing.
The staff said they were at 80 percent occupancy. My daughter who is an exec w/ a boutique hotel company says that if they are at low occupancy, most hotels are told to exaggerate so I am a bit doubtful. I say that because at any given time there were more than ample chairs and umbrellas at the pools, and often I was the only person in a specific pool. Also the lovely king sized beds w/ the big pillows at beachside were always available. And YES the ocean is not very "swimmable." Since the river flows into the sea on property the ocean water is full of debris from the trees/plants that are along the river. It's NOT disgusting trash or anything. It's natural plant materials. If you want to stay on the beach, the river that flows there is clear and much more refreshing anyway... and I am not a lake/river fan in general.
The pools are on the warm side but not hot. While there, you can order from the bars, the wood fire pizza restaurant or the pool side grill. And it's not just burgers and dogs. It's shrimp and hot soups and cold soups and the BEST fries and salads. Sometimes we wrapped a towel around us and went for sit down service and other times we flagged down one of the wait staff and were served poolside.
That brings me to another positive. Not ONCE did I ever make a request from anyone to be told "Oh I'll get you a waiter... or Oh that's not my job." It seems as if you make a request and they'll do their best to accomodate you. For instance, at the fine Mexican restaurant, I asked if they recommended the deer or the lamb and I was told, "Why don't you let me prepare for you a wonderful combination of both." And they did. I'd call for a wake up call and was asked "Could we send something to you with your wake up? Some coffee? Some breakfast?"
Everywhere I went it was the same type of service. The staff seems to honestly be proud of the facility. I can't remember what I said to someone, but the waiter that overheard me said "yes but it isn't as good as the hotel here." And I had to agree. Everyone smiles and says HOLA as they pass.
We didn't participate in the Mexican Fiesta, but did catch part of the Mayan show and the Fire show. Yes there WERE mosquitoes. HELLOOO I was in the middle of the jungle w/ bodies of water all over. I brought some mosquito repellant wipes with me which I feel is much better than having an eco friendly resort going around spraying for insects all the time. Other than that, however, insects were not a problem.
The cenote tours were fun and informative. Our group elected to float/swim down the river from the cenote to the beach, rather than kayak. I kind of felt like a scene from Jurassic Park, but it was refreshing and fun and I'd do it again in a heartbeat.
The Italian restaurant was outstanding, the buffet a step above the average all inclusive buffet, and the patisserie was a nice break in the afternoon.
The spa services were reasonably priced, the spa was attractive and the services quite good.
I've never had better service or a more pleasant staff in anyplace I've stayed in any country. The facility is just gorgeous, the food excellent and the work they've done to keep from making a negative impact on the environment is commendable.
We'll most certainly return.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen