This trip was an amazing trip for my family and I. The first trip we took in January 2009 and the resort was absolutely not ready for opening. Although we did not write on trip advisor in January 2009, mainly because we didn't know about it. This resort positively is now ready for primetime. The rooms were again very beautiful and slight changes, like the door mechanism system was changed and the cold/hot shower control was corrected so the kids couldn't get burned. Made a difference. We didn't have to go up to the room, and then walk back to front desk to get a new key this time at all. The food was amazing and the staff was SPECTACULAR. Starting with Pilar Gomez who is an amazing person and great manager of her people. They work together so beautifully that as a guest you see this daily at the resort, it makes you feel very comfortable. The Steinberg's arrived with seeing Pablo and Jesus at the front desk, very accomodating and informative without all the bull. We then got to our room where we found again a beautiful room. The pool was warm and the staff was ready to serve, except for one day on our trip did we not get the expected service at the pool. Only four people working the entire pool and beach area. Not a biggie though! Every other day was amazing. We went to the beach and found canopy beds sprawled over the beach. These were the highlight of the upgrades they did. Actually a place for you relax on the beach. A really awesome experience. Hector and Diana set us up on the tours for the week. Another two of the great MVP's at Hacienda. We got to meet Sergio, Andy, David, Carlos and Roberto of the activities division and they were all amazing. We went on the Cenotes tour and the bike tour which were both unbelievable experiences for your family. We recommend bringing BUG Spray on the tours. The CENOTE tour now incorporates the natural life and the nursery tour, which shows the kids how they used the devistation of the mangroves and put the wood to good uses. The designer plants and all the plant life throughout the resort. Truly Beautiful. The Steinberg's went on the HAcienda Tres Rios SENSES ADVENTURE, (you are blind folded) this should make people come from everywhere to experience. As this is like Kingda Ka at Great Adventure without the roller coaster. An amazing deep spiritual attraction that will leave you in a spiritual place like none before. THIS WAS TRULY AMAZING!!!
The Mexican pizza at the pool is really good and the mai-tais, the kids drinks and the Mojito's are great. They now have pool water polo nets and volleyball games going on throughout the week. At 4PM each day the father's got to play adult soccer with the employees, and this was something we looked forward to each day.
One day we took out the new hobie sailboats they have and went out to the ocean, the kids loved it. The kids club for my son and daughter was so much better this time than in January. Sylvia, Marcela and Marianna were awesome counselors.
Talking about another MVP Most Valuable Player at Hacienda Tres RIOS besides Pilar, and staff is Oscar "the executive Chef". This guy is truly an awesome fixture at Hacienda. His staff of Samuel, Yvonne, Yanira, Carlos (2), Luis totally compliment the experience you are looking for. My son wanted to eat something different one evening and Oscar, Samuel, and Jose made sure that they made what he wanted. He was amazed that they can do this. The asian fusion restaurant and the italian restaurant were amazing. A different one opens every other night. They have the outside grill, which we chose to eat their with a night of little to no breeze and very hot. Everyone was soaked but the food was great. I told Jose to recommend putting fans outside on hot nights, that do not make noise. The mexican restaurant upstairs, the italian restaurant, the asian fusion, the outside grill and the buffet give you many choices. The casino night I took 500,000 and double down on the blackjack table and ended up with over a million dollars. The ending of the night they do an auction for prizes like tequila, shirts and bags. It is alot of fun. I was lending money to Sam from England who was very happy to get a shirt. We also had Karoake night which was alot of fun for all of us. We brought Neil Diamond to Mexico and the kids got a chane to sing Dancing Queen 3 times this night. Sergio and Marcella were great. They really let the kids do their thing. On another night they had the Mayan Fire Dance, which we thought was really cool being up and close to the dancers. Xcaret is much more elaborate, but they are really far away from your family. This was very nice. The welcome dinner was also nice to meet all the staff and get to guess Oscar's (the executive chef'sage) age which is 51. He will kill us for that one. It was an amazing trip and we never left the resort this time. I look forward to the next one soon.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen