Nice new hotel in a traditional style. Layout is good with nothing too far away.
Flat screens in rooms and were just installing an interactive system in the rooms
which will allow you to access concierge, make a wake up call, look at menus, order room service, etc.
Found upon entering room there seemed to be a musty smell but believe it actually
was a bio-degradable bug spray that was in room. Our room had a jacuzzi on the balcony. Wi-fi is accessible throughout the resort and also in the room, which is unusual. No connection problems.
Resort is a green resort and gets its name from the 3 rivers that abut the resort and empty into the ocean.
Ride in to the resort was interesting as you were surrounded by the mangroves
and a lot of flora. Don't know if we went in by the wrong entrance as our driver had never
been there before. Were greeted with cold towels and a pineapple/celery juice combination which they called green juice and was much better than it sounds. Resort is mostly complete but they were working on one wing while we were there. Noise was very minimal.
Cafe Islas is the buffet area and only choice, besides room service,
for breakfast. Also have afternoon and evening buffet there. Indoor. Good buffet with omelet/egg
station and some interesting menu items. For a buffet was better than average.
Traditional Mexican, Alibrije,is indoors and very colorful with very nice artwork. Buffet for
lunch and ala carte for dinner. Very good food with some interesting dishes. My thoughts on all the specialty dining (although we did not try the Asian) was that the food was exceptional, approaching gourmet.
European portions throughout. The real problem was the menu translation to English was very poor. They really need to hire someone to do this as sometimes the dish would come out and you were wondering what you thought you ordered. This notwithstanding, liked every item that I ordered and it actually became kind of funny. Did really
like the Chipotle Creme Brule that we had here for dessert. Seemingly an odd combination but excellent. No reservations are required for the ala carte restaurants.
Right now the Asian Fusion, Kotori, and the Italian ,Porto Bello, swap nights at the same area but we were told that the permanent home of Porto Bello is near completion.
There is an outdoor pizza venue, Pizzeria Il Forno, that uses a wood burning brick oven, that is open in the afternoon.
Pizzas were surprisingly good- had a wonderful 4 cheese pie.
Also the Hacienda Grill, which is an outdoor venue near the pool area, and is open for lunch and dinner. Only had lunch here and again, excellent.
Patisserie offered desserts and finger foods at tea time in the afternoon. They also served wonderful espresso and cappuccinos. Coffee at the resort was rather poor and found that not all the espressos and cappuccinos were made with the same method so they were a bit hit or miss.
Room occupancy was low while we were here so the bars were fairly quiet. The Victory Sports bar with pool table and multiple flat screen TV's seemed the most popular. There is a tequila bar at the Mexican restaurant, but I did not visit it as tequila
is not my favorite. There also is a Outdoor Martini bar area in the evenings just outside the Cafe Islas buffet restaurant.
There was never ANY problem getting a drink at any time, anywhere.
Were very nice although not overly large and they were working on a portion of the upper pool area that I think is or will be the adult pool area. Plenty of chaises available and no "towel cards" needed. Really liked the 2 person circular beds with an adjustable covering that they had. Very comfy and nice if you did not want to be in the full sun. Pools had a couple of areas built in them some you could sit or lie in half a foot of water
or even a couple of inches. Staff was ever present around the pool to refresh drinks.
My wife and I had a couples massage at the Ya'ax Che Spa. Very nice spa area that also had the Beauty Salon. Room used was very nice and the masseuses were very good. After the massage there was a terrace with a filled jacuzzi and glasses of wine and fruit tray. Cost was $180USD total for two.
The resort offers a number of tours run by the resort staff. We did the Senses tour and El Tigrillo. The Senses tour is very good and completely unique and I would highly recommend it. Because it is so different, with a mystical quality, I don't
want to give any details- just do it! We also took the El Tigrillo tour which went to the nurseries where the resort grows flora to replenish the area, cenote snorkeling in some cool waters, and then kayaking back to the resort through the mangrove
forest. This was a nice experience although but I think it might have been our nursery guide's first tour as she did not seem to know anything but the "driver", Osiris, was plenty knowledgeable. Had an interesting moment on the return kayak trip as we
saw a small crocodile of about 5 feet. Osiris said it was the first time anyone had seen one but it might make me think twice about snorkeling back to the resort, which is an option.
Man made, rather small and just okay sand. Waters were fairly uninviting and I did not swim in the ocean. Could walk down the beach to another area that was better on one side but the other side is where one of the rivers empties to the ocean. This is a negative but the resort had about a dozen large beds on the beach to use which were very nice.
Absolutely fantastic, can't say enough good things about all of the staff members. Always a smile, and a buenos dias from every single person that worked at the resort. If one of the lizards said "Hola" I would not have been surprised!
All in all a very nice, new family resort that would make a nice vacation spot if you just want to chill out and have some great food and service. I had looked into this resort for a family with 4 adults and 2 younger kids and they do have a guaranteed connecting room option that would accommodate this size of family which is hard to find.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen