We stayed at HTR with our kids (daughter, 8 and son, 5.5) in December 09 and were particularly pleased with the kids' programming -- Silvia and other staff were warm, inviting, and made our kids comfortable right away. Our son -- usually fearful and a bit of a homebody -- was almost as eager to attend as our older daughter, and they both had a great time. The entire staff (without exception) is genuinely polite, considerate, and charming -- really amazing service all around.
We also appreciated the eco-tourism orientation: geothermal a/c and hot water, mangrove reforestation, and beach-scum harvesting for compost are all very appealing to us, as are the cenotes, kayaking, and unusually prolific wildlife.
Finally, here's a brief example of the all-around service experience: I capsized a sailboat in rough wind and sea, and instead of being surly and rude the beach attendant sailed out on a second boat, let me hop over and sail in while he righted the other boat, and then actually took the time to teach me how to right a catamaran and explained exactly why I had capsized.
We will most definitely return to HTR.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen