Our wonderful experience started when the Bell Boy Jesus took our bags. He immediately made us feel at home. Hellen checked us in with a wonderful smile and Jesus took us to our room explaining everything from the air conditioning to how to order room service. Whenever we passed Jesus in the lobby he would inquire about our stay and ask if he could be of any assistance. This was the attitude of each and every staff member at Hacienda Tres Rios (H3R).
If you are looking for a "Spring Break" type of resort where you can party your brains out, H3R is not the place for you. We live in New York state where life is always rush rush and stressful. If you are looking for a resort where the staff learns your name and brings your favorite drink while yoou relax, then this is the place for you. Just the right amount of activitities if you wish to participate. If you want to spend the day reading and napping on the beach beds that's OK. A wonderful place to leave your cares behind. Never did we have to rush to the beach to be certain to have a beach bed. Yes the water at the beach is not crystal clear. That is still the effect from hurricane Wilma. That storm wiped out many mangrove trees whose roots are still breaking down and washing up. Ricardo and his crew are hard at work restoring the beach. Ricardo is gentle man that I can only compare to the wise mountainmen of the Rocky Mountains. His knowledge and understanding of the eco-system is priceless. Your first impression of him may be a grizzly man working on the beach. On several occaisions we saw him place beautiful shells and pieces of coral into the hands of women and children while his grandfatherly eyes twinkled. The section of beach between the rivers is a wonderful place to explore and swim. While at the beach you can be certain that Agelica will take your food and drink order. Angelica is a wonderful woman with a contagious smile. A person we will never forget. The Beach beds are cleaned everyday and the bedding changed out periodically during the day. A wonderful place to relax and escape the stress of our day to day lives.
The pools were always crystal clear. Manuel was alway friendly and eagar to bring us what ever we wanted to eat or drink. Even when we were walking through the pool area to the beach Manuel would greet us by name, ask if we were enjoying our stay and if he could be of service. Angelica and Manuel made our experience at the beach or the pool a memorable experience.
We ate breakfast every morning at the buffet. I chose not to eat omlettes, pancakes, French toast, or bacon. I can eat that food any day of the week at home. Every morning I chose to eat something new. The variety was great. One morning I had chicken with some sort of black sauce . When I asked the waiter Orlando about the sauce he explained that it was a Mayan negro relleno sauce. It was DELICIOUS. Orlando and Gregorio were always very kind and polite. Gregorio jokingly called me Senor Michelada because he knew that I so enjoyed a cold Michelada.
Yes you will probably be approached by members of the H3R sales team. I can say that Dana, Fred, Marc and Chad were very respectful. It is their job to sell residence memberships. They do their best to explain all of the membership packages available. They will listen to what you have say. Never did we feel as if they were twisting our arm to commit to purchasing a membership. We feel they were extremely professional and courteous. Whenever we would see them after our first contact they too would greet us by name and ask if our stay was satisfactory. They would always take the time to engage in conversation and we know that their kindness was sincere and not an attempt to pressure us into puchasing a membership.
The concierge staff was wonderfull. Diana, Yarra, Hellen, and Trinidad were always helpful and available. They were very kind and patient. Shannon from Alberta, Canada, who worked at one of the other desks, was always helpful when the concierge desk was very busy.
Oscar the head chef and Samuel were outstanding. These two men seemed to be everywhere. They were always taking care of little details while always having the time to chat with visitors. They are SUPERMEN.
Head waiters Martin and Jose made dining a wonderful experience. Jose's Tequila tasting was very enjoyable and educational. Because of Jose, my friends now say I am a tequila snob. I have tried to share my new knowledge of agave with them. Jose spoke Spanish during the Tequila tasting while Osiris translated in English. Though Jose speak English, this made the experience very authentic. If anyone enjoys good Tequila I highly recommend this activity. Jose's knowledge of Mexican wine and spirits is incredible.
Other members of the restaurant staff that went out of their way to make our stay memorable were Oswaldo, and Wilbur. Wilbur gave Michelad lessons. I am certain that I have left out others who were so dedicated to making us comfortable.
One of the young housekeeping staff is Raul. Everyday he was sweeping the floors at breakfast and later was cleaning the restrooms at the pool. He doesn't speak English so I asked another staff member to tell him how much we appreciated his hard work at keeping the resort spotless. He responded with a great smile as if to say, "Thank you for noticing." Every day after that he always made it a point to greet us and give us his spectacular smile.
Pastries are one of my true passions. The little patry shop was one of my favorite places. If you must have your daily tea or just a sweet tooth that needs to be satisfied, you must visit the pastry shop every day.
The thing we most love about Hacienda Tres Rios is their dedication to the environment. Early every morning I was up at dawn walking to the vivero (nursery) or the cenotes with my binoculars. I saw over 40 species birds, native mammals, butterflies, and fish. Every day I watched the Tejon ( Coati) in the trees eating the fruit of the Zapote. H3R truly operates in a green eco-friendly way. I recommend the Sensadventure. It was absolutly wonderful.
The staff that leads the varous outdoor tours and activities are SUPERB. Jennifer's love and knowledge of butterflies and insects is amazing. Andy is willing to take you by Hobbie Cat to the reef for snorkling. Osiris' and Tony's kind friendly nature makes every biking or kayakiing tour a truly enjoyable experience. Just like everyone else they always greeted us by name and asked if there was anything they could do to make our stay even more enjoyable.
Sergio is one of the BEST nature interpreters I have ever encountered. Dana, one of the sales representatives set up a personal nature tour with Sergio. I work at a nature center and have been involved in environmental education, and nature interpretation for years. I was completely blown away by Sergio's talent. His abilities would make my college professor proud. He explained the Ancient Geology of the Yucatan, the flora and fauna, the Mayan culture and how H3R fits in. He so patiently answered all of my questions and kindly listend to all of my stories about our natural world. Sergio taught me a few Mayan words that I was able to use on our Mayan tour guide at the ancient city of Coba. The guide was amazed that I knew how to thank him in Mayan. I have Sergio to thank for that. I felt as if Sergio and I were family. He made leaving Hacienda Tres Rios the most difficult part of our vacation.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Mexico/Riviera Maya - Playa Del Carmen