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Casa Ticul Hotel by Koox Luxury Collection
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Reviews (872)
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Show reviews that mention
All reviewsboutique hotelrooftop breakfastgreat boutiquebeach clubstreet noisecomfortable bedsevery morningflights of stairsincluded breakfastfresh fruitlocation was perfectsmall poollarge showerwould highly recommend this hotelrestaurants and barsroom numberave
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184 - 189 of 872 reviews
Reviewed 5 February 2014

This was our third year and it met all our expectations. The staff is superior and very accommodating. I should add that we stay for weeks and see all the inner workings of this wonderfully run Hotel. Handy to anything you would want to do. I have no doubt we will be returning in the future.

NB
Staff treats you like family.

Pat / Yves

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 18 February 2014

Thanks for the comment and for being part of this great family Casa Ticul

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Reviewed 5 February 2014 via mobile

We stayed here based on other reviews and are glad we did so. This is a very nice, clean, safe, small hotel with great service and a great location. The morning breakfast on the roof is perfect to jump start your day. This hotel is on 5th and there is some street noise but not bad. Carolina checked us in and was very helpful. We took advantage of the beach access at Las Palapas which was a short walk from the hotel. We stayed in room 20 which had the only balcony and it was worth the upgrade. Highly recommend!

Stayed: February 2014, travelled as a couple
1  Thank 3CCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 February 2014

Thanks for the comment!

The beach club options always make our guests happy. Each with their different qualities, does enjoy a perfect holiday in Playa del carmen.

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Reviewed 2 February 2014

Casa Ticul is very far from everything and the beach. Located at the very end of the main strip in Playa del Carmen, it is a far walk from a nice beach and from central restaurants. We had to take a taxi frequently to the other side of the avenue, which ran us $5 each time. The beach nearest to the hotel smells VERY strongly of open sewage. We nicknamed Playa del Carmen "Stinky beach" because of our experience on this side of the town. The hotel was nice, but it seems you could do better for the price. The rooms are VERY dark all day, with very little light filtering through because of the shaded hallways. Beds were not as comfortable as hoped and the room temperature was difficult to get right with a/c. Breakfast was excellent.

Room Tip: The junior suites are probably a better choice, as they are on higher floors and may have more light.
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 February 2014

We are located on Fifth Avenue, with walking distance to the best restaurants but even without noise which is the center or the heart of Fifth Avenue.

You can still walk without feeling for the different shops and get to any of our beach club for the day.
That's why it makes our location ticul house is preferred by many!

Thanks for your comment!

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Reviewed 31 January 2014

Stayed for six nights end of januari - begining to february 2014.

The pros
+ Clean hotell with good cleaning service
+ Helpfull, friendly and serviceminded staff
+ As far off the 5 th avenue you can come but still central location=minimum noice and close to the beach
+ The breakfest service is personalized, friendly and nice. They cook on demand and often offer you to try different dishes
+ Small hotell, few guests.
+ Free, good coffe in the lobby, water coolers on each floor
+ 24 h reception, free beach towels.
+ AC, ceiling fan and moist reduction in rooms.

The cons
- Dark rooms
- Rooms are accessed through a walkway and the strutcure somewhat reminds of a prisson ( panoptikon) which means lesser feeling of privacy
- The rooms don't have balcanys.

All in all a good hotell. They don't charge you extra for the small things lika safety deposite and the staff is always very helpfull and friendly.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Sweden-Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 February 2014

Thank you for that list the good points have.
We will work to be done under the disadvantages!

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Reviewed 28 January 2014

Casa Ticul is a small hotel located near the north end of 5th Ave and very close to the beach (although this is not the best stretch of beach in PDC, sometimes you may feel a bad smell from sewage discharge there)
The rooms are very clean, the beds are comfortable and they have diferent organic toiletries (even insect repellent) At night the rooms are a bit noisy until 1 am or so.
The staff is friendly and the breakfast is OK (except coffee, instead try the coffee in Ah Cacao, just in front of the hotel) They have Wi Fi but a little slow.
PLease DO NOT use the ATMs in the streets, my wifes card was cloned in the ATM just in front of Casa Ticul

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GatKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 February 2014

Thanks for the comment!

It is true that the high season is usually a bit noisy due to people walking by the fifth a little out of our hands but still remains a relaxed area.

We take the note about the coffe!

:)

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