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Casa Ticul Hotel by Koox Luxury Collection
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Reviews (870)
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All reviewsboutique hotelrooftop breakfastgreat boutiquebeach clubstreet noisecomfortable bedsevery morningflights of stairsincluded breakfastfresh fruitlocation was perfectsmall poollarge showerwould highly recommend this hotelrestaurants and barsroom numberave
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Reviewed 1 April 2014

I was looking for a boutique hotel that was quiet and cozy, and yet close to everything - and Casa Ticul was definitely the right choice! The hotel is clean, modern, nicely decorated and the service is great. It is located on the northern end of the 5th avenue, which is less crowded and has more hip & cool places.
Not a single complaint! There is some construction going on close by at the moment, but I was out of the hotel by the time it started and finished by the time I got to the beach, so not a big deal. Wi-fi signal wasn't very strong, but again, not a problem as the place across the road Cafe Cacao offered wi-fi.

I would like to say thank you to Leslie at the front desk. She was enthusiastic, hospitable and extremely helpful. I had a group dinner to organize and she was instrumental in helping me not only find a great restaurant and get us a great deal!

Room Tip: Ask for a "central" room if you want a bit more sunlight
  • Stayed: March 2014, travelled solo
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1  Thank Katekbl17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 April 2014

Thanks for the comment, our concierge-reception team is ready to help our guests for whatever you need.

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Reviewed 31 March 2014

Casa Ticul came highly recommended from friends of ours who come to Playa del Carmen and stay here each trip. The hotel staff go out of their way to make sure you are comfortable and have everything you can possibly need. We enjoyed the free breakfast everymorning prepared by the two chefs (Two very nice ladies) which is served in the covered rooftop of the hotel.

Every day when we came back to our hotel my girlfriend loved the various animals they would make out of the towels and would leave for us on our bed. The AC worked perfect and the water pressure in the shower was very nice (Unlike other hotels in the area)

The only issue we had while we stayed here was with the wireless internet access. We stayed in room 10 which is in the far corner and we were out of reach of the wireless connection and would have to go down to the lobby if we wanted to check our messages or surf the internet. There were brief times during our stay that the wireless was completely down but luckily for us they had two computers setup in the main lobby for everyone to use.

Looking forward to staying here on our next trip back to Playa!

Room Tip: Try to ask for one of the middle rooms so you will have access to the wireless. Also if you are on the upper floor there is no elevator.
  • Stayed: March 2014, travelled as a couple
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Thank MatthewC202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 April 2014

Thanks for the comment! When you think of staying in a boutique hotel on Fifth Avenue, it is because you are interested in knowing many beautiful places to Riviera Maya offers.
Excellent holiday are a Mexican breakfast and some fun and cutural activity!

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Reviewed 20 March 2014

The staff is very helpful and always promt to help and indicate tours and places to go. The location is great because is not in the middle of the night life but it's not far away, so you can rest quietly at night after having fun all day/night. The room is huge, and the breakfast is very good, every day one different special meal.

  • Stayed: March 2014, travelled with friends
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Thank NielMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 11 April 2014

thanks for the comment!

If it's true the advantage delicious Mexican breakfast start a perfect day, ready to do some of the many activities of the Riviera Maya

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Reviewed 11 March 2014

Fantastic location and very clean with all you need. Close to everything but away from the night time noise. The staff, Leslie and Paola on reception are welcoming and excellent employees. They give you lots of their time and everyone even the maids greet you with a pleasnt smile and hello. We are regulars and will continue to be.

Stayed: March 2014, travelled as a couple
Thank elkika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 12 March 2014

Thanks for being part of our guest home certainly always makes us happy to see our guests when they return!

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Reviewed 11 March 2014

My husband and I needed an r&r vacation. This was the perfect place for that. It is elegant, beautiful and the staff is excellent. Both Barbara and Lesley made amazing suggestions that were not touristy. Loved the location....it is at the quieter end of the strip, which is really nice. Highly recommended.

  • Stayed: February 2014, travelled as a couple
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Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Director de Relaciones con Clientes at Casa Ticul Hotel by Koox Luxury Collection, responded to this reviewResponded 12 March 2014

Our reception team is always attentive to the needs of the guest making the guest feel pampered and at home.

Thanks for the comment!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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