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“Great meal and service”
Review of Blue Lobster

Blue Lobster
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Ranked #62 of 1,287 Restaurants in Playa del Carmen
Certificate of Excellence
Price range: US$15 - US$35
Cuisines: Mexican, Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Local cuisine, Business meetings, Romantic, Special Occasion Dining
Dining options: After-hours, Lunch, Breakfast, Dinner, Reservations
Dining style: Casual Dining
Cross street: 1a sur y 5ta
Description: In July 1996 Blue lobster opens in Playa del Carmen to become a favorite of locals and tourists to enjoy a delicious lobster, fish and seafood. Built with tropical wood, stone slab, thatched roofs and waterfalls that give an extra relaxation touch. We always try to satisfied and exceed our customers’ expectations. Excellent food, polite waiters and a fantastic view of the fifth Avenue will make you spend an unforgettable night.We have capacity for 130 persons on two levels and an air conditioning area to 22. Blue lobster makes a compromising bet on mexican wine and regional sea dishes that result in a perfect union. They have created perfect unions for their wines’ selection through a very special menu that proposes the perfect combination between their gastronomy and their wines. As three dishes’ menu with different wine suggestions in order to please every palate: reds, whites, roses and foamy wines.
St Helier, United Kingdom
Level 4 Contributor
44 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great meal and service”
Reviewed 7 July 2014

We went for the first time to Mexico and though we had an all inclusive hotel we ventured out for a meal and glad we did...... The staff and management were great and enjoyed the lunch from start to finish. The selection of fresh fish and variety of presentation was first class. Value for money and felt that we were truly looked after and certainly added to holiday experience.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank happyjimbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this review, 14 July 2014
We thank you for your visit and for sharing your comments.
It is an honor to know that Blue Lobster experience was satisfactory.
Hope to see you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,340 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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Stockholm
Level 6 Contributor
148 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“Best Lobster in Playa”
Reviewed 4 July 2014

Simply the best lobster in Playa del carmen. The staff was super friendly and the location is very good. The quality of the food was very good and the presentation of it too. The food was amazing. Simply one of the best meals we had in Playa. Totally worth a visit it you are looking for good lobster at a good price.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank kika82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this review, 14 July 2014
Thank you very much for your comments and it was a honor for us your visit to Blue Lobster.

We have worked hard since 1991 and these comments give us the strength to continue making an effort every day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Orange, New Jersey
Level 2 Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“No Lobster??”
Reviewed 2 July 2014

Arrived Blue Lobster and got a nice table. The water arrived at the table and took our drink order, but returned a few mintues later and told us they were out of the red wine we ordered. This proceeded for the next three wines we chose, until we finally told him to pick one that he did have. Any expensive, and not so good tasting merlot arrived the table.

We asked about the lobster, but we were told that they were out of lobster. Out of lobster??? are you kidding me?? We contemplated leaving, but it was late, about 10pm or so, so we decided to stay and just order fish. Our fish arrived, and it was average, not too bad, but we saw next just blew our mind.....as we were eating our fish, a man walked up to the ice bar that was next to us and started dislaying lobster tails in the ice! We immediately called our waiter over and we like, you just told us you were out of lobster!!! He said, oh, we just got in a shipment. It was now about 1030pm.....you just got a shipment in a 1030pm? Ok, we had enough....finished our food, left a whopping zero tip...and will never be back...this place sucks!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank 4thelvofbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this review, 14 July 2014
First of all we want to thank you for your visit to blue lobster.
This has not been easy for us we meet as a team to know exactly what happened that night.
Blue Lobster always have lobster is our specialty, we talked to the waiter who served you and he showed confused and did not understand and did not know how to explain to you the situation instead he told you no more lobsters which wasn't true we did start a early training for our staff, comments like this one are the ones that make us better we are totally sorry for you because that mistake ruin your dinner and also our reputation.
We had never had a situation like this is why we ask you a second chance 85% of our visitors recommend us and we work hard to raise that percentage.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Aweseome broiled lobster”
Reviewed 1 July 2014

We at here on our last night in Playa del Carmen and we are so glad we did. I remembered eating here with my family about 6 years ago and remembered they had great seafood so my husband and I tried it this trip. Wonderful atmosphere, service, and food. We both had shrimp cocktail, lobster bisque soup, and broiled lobster tail. It was amazing. Then we were offered coffee flavored liquor drinks on the house after our meal. I highly recommend for seafood dinner.

Visited June 2014
Helpful?
Thank Jenna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this review, 2 July 2014
Thank you very much for your visit and for your feedback
We appreciate your business and hope to see you soon
thank you very much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
Level 4 Contributor
30 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Excellent service, subpar food.”
Reviewed 30 June 2014

We were recommended Blue Lobster by our driver coming into PDC, and later by a bartender. As is typical in PDC, the service was excellent. However, the food did not come close to matching the standard of the service. A lobster risotto tasted far too strongly of bell pepper, and the rice was overcooked. Similar situation with a seafood pasta. For an appetizer, we shared a tuna tartare that was not as flavorful as it should have been. I assume they were having an off night in the kitchen as reviews here suggest Blue Lobster should outshine our experience. I would not go again.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank hellolizzie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this review, 2 July 2014
Thanks for your visit and for your comments
Unfortunately The Blue Lobster experience was not entirely pleasant for you.
We work very hard to have satisfied visitors and when events like this happen it is not god at all, we are very concerned.
Sorry and we ask for a second chance as it is very important for us to meet our goal. Visitors satisfied.
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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