We stayed at Azul Fives from March 20-30 with our two children ages 13 and 5. We were unsure of what to expect because of the mixed reviews on TripAdvisor. This is a fairly quiet, family-oriented resort. We didn’t see spring breakers. There were a few number of well-behaved teenagers . We have been to large resorts (Barcelo Maya Palace) with lots going on and thought we would miss the activity. We did occasionally but there was also lots to do at Azul Fives and it was all within a few minutes walk. Make the most of this resort. It has lots to offer.
While our room was not a 4.5 star, the service and the resort are very good. We believe in tipping if service is good and it also assures good service (but not necessary for service). The beach waitresses are walking in the sand and heat all day long, a buck a round is much earned and appreciated. Staff were friendly, helpful to everyone.
We booked through Delta/MLT vacations mystery deal. Don’t ever book one of these – they are not a deal! You can book a vacation for less than what we were charged.
There are basically only two room types—deluxe and one-bedroom suites. When you enter your room, you first enter a small ‘foyer’ which has another two other doors – one goes to a one-bedroom suite, the other door opens to a deluxe suite. If you book a two-bedroom suite you get to use both the one-bedroom and deluxe suites. If you book a three bedroom you get both doors plus another deluxe suite in a different foyer. Deluxe rooms do not have a bathtub – shower only, a small table with two chairs as well as two wicker chairs and table on the balcony/patio. We tried to upgrade but were told it was totally booked. Not sure about that. More hooks/towel bars would encourage reuse of towels. As well, a bath mat in the shower would help provide traction on the slippery tile floors. Slippers would also be a nice addition and something we have received at other resorts. Bath amenities are in various sized containers – many are small travel size. It would be worthwhile to put in shampoo/soap dispensers in the shower and by the sinks. Rosa did a great job with housekeeping. Our room was made up daily with a different towel animal each day – monkey, chick, swan, bunny, dog….fun to come back to the room at the end of the day to see what creation we would find. The mini bar was restocked daily (except for when we arrived and a call to the front desk resulted in a prompt stocking) and we were always left with ample water. Room was ready each day when we returned from the beach. As others have said, lighting is poor in bathroom area. There is a makeup mirror—maybe they could add a lighted makeup mirror in its place or a small lamp? Only one night table between the beds and it was a fairly plain room. Beds were the most comfortable we have slept on in Mexico so far☺
Beach chairs were hit and miss on each day but beach staff were able to assist in finding space and umbrellas. I never saw anyone not get a chair or umbrella. We were able to get towels every day except the day it rained and many towels got wet. It wasn’t really a problem as we had a couple of dry ones and the other two dried out when the sun came out. It seemed some folks abused the towels by using more than what they needed. There were sand toys, magazines, books, sunscreen, water, various balls at the towel hut by the infinity pool. Staff at the towel hut were excellente – Eric!
Snorkelling was okay along the reef in front of the hotel and southward. Most of the fish are smaller and we did see a small sand ray and a couple of larger angel fish. The fish like to hang out in the cracks and in the deeper holes along the reef. There are lots of sea urchins along the south water boundary (first ball on rope). We read reviews about no kayaks but they do have them...go to the water sports shack on the beach and ask for them. They have about four single kayaks and a couple of boogie boards. They ask you to boogie board in front of the property but it's kind of rocky. Walk up the beach to the left a few hundred yards where it is all sandy and waves are better for boogie boarding. We took blow up tubes with us and loved floating in the waves beyond the rocks.
There is ping pong, giant chess, giant checkers, shuffleboard, tennis. They have archery a few times each week too (adults only). Pottery painting is by the infinity pool. Great yoga and water aerobics. Parasailing can be booked at the beach hut.
All staff were friendly and very helpful. So many greeted us and remembered where we liked to sit or what we liked to drink. Elizabeth and Diana were awesome at the beach.
We stayed in building six and didn’t find the walking a problem especially if you have been to big resort previously. We enjoy walking, especially at an all inclusive – it won’t hurt you! Food was very good overall. We ate breakfast two mornings at Flavours. It was quite busy but service was fine and we found ample good food to eat. Selection is less than other resorts but it is fresh and good quality. None of us felt ill at all on this trip. Other mornings we ate at the beach grill – loved being in the fresh morning air. Gabriel and Paula would cook eggs however you wanted. Staff were great. It was much less busy for breakfast. There was everything we wanted for breakfast there. We ate lunch mainly at the beach grill – sometimes it was busy, other times not – always got what we wanted to eat. We ate at one of the pool side grills for lunch one day – really nice and great food, definitely ‘gourmet inclusive’. We had no trouble getting into the a la cartes. We made reservations for Arezzo and were able to get the times we wanted. Dinner was excellent at all the a la cartes. Loved the seafood lasagne and cannelloni at Arezzo, yummy greek salad and apple dessert at Sea Olive, sushi chicken curry at Tsuki. All restaurants have kids’ menus. Service varied during the meal. When it was busy, it seemed the staff were somewhat disorganized or overwhelmed. Watched a table being cleared and reset and it took forever – maybe they need another bus person or a better system for resetting tables.
We did not order room service – four of us in a deluxe room with only two chairs and a small table, it just didn’t make sense.
Excellent. Lots for kids of all ages – so clean and well organized. Great activities and staff- thanks Janet!
We saw lots of wildlife here too--monkeys, lizards, geckos, snakes, raccoons and a scorpion! Monkeys like to stop by the zero entry at the pool around 3:30/4 in the afternoon and can be seen by Flavours in the morning.
Would we return? I think so, but in a one or two bedroom suite—deluxe is small for 4 people for 10 days.
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
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- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Mexico/Riviera Maya