We have visited Mexico for the last 10 years. We love the people, the food and the beaches. We have visited numerous resorts throughout the 10 years and found that some were better than others. This year, after researching 5 star resorts I picked Azul Fives hoping that it lived up the the five star status.
In terms of location I would have preferred it to be closer to Playa Del Carmen core however the Taxi ride over is less than 30 minutes. The cost should be $12 USD one way. The hotel is fairly new therefore you might have difficulty returning back from Playa del Carmen. Two taxi drivers couldn't find the hotel on their booklet that determines rates. Make sure to know the address or let them know which other resort it's close to.
ROOM: We arrived at the resort early morning and requested an upgrade. All other resorts we've been able to get free upgrades or paid a nominal amount if the resort wasn't completely full. We had to pay about $500 USD to upgrade to the 1 bedroom. The bedroom is spacious, modern and clean however it has one large king bed and a uncomfortable pull out couch for the kids. In terms of privacy, it has a somewhat transparent shoji screen type doors. Therefore if you want private adult time the one bedroom will not give you this. The lighting is definately low especially near the vanity area. They have a retractable makeup mirror but you can hardly see anything due to the poor lighting. There is NO ocean view. The hotel is well set back. The main pool and two restaurants face the ocean. I don't think this is mentioned on their website or I missed it. I was a little perplexed as to the 5 star rating and not having an ocean view. I was told this resort was originally intended to be condos but there wasn't enough sales therefore converted to a condo/resort. There is nowhere to hang clothes to dry. We just put our wet swimming suits on the balcony chairs to dry. Our clothes always felt damp in our room for some reason. The air conditioning was on but it still felt clammy inside. The chandelier about the dining table makes this weird rustling noise all night long from the airconditioning unit and often times my husband and I have woken up thinking someone had broken into our room. Lastly, the cleaning is not has meticulous as other resorts we've visited. The beds were made the the bathroom cleaned but there the coffee and dining table was rarily touched. One night we arrived in our room at 6:00pm to find it hadn't been cleaned at all. They started cleaning it at 7pm after we complained.
BEACH: Small sandy area before you enter the water. It is very rocky. We didn't really mind. We stayed in the pool area most of the time. I agree with other reviewers, the service and energy level near the main pool was lacking. Most resorts around the main pool there is ample entertainment and constant service staff to bring drinks and food. The sea olive restaurant will not let you take food out to the pool area and there is no other outdoor food options around the main pool. There is a bar for drinks though. We never had any problems with getting chaise lounge however we went when the resorts was relatively quiet.
Food was decent. Sea Olive during lunch is a tad slow, they ran out of certain items on the menu often. The TSUKI restaurant was good. The service at the restaurants were good and they accomodated special orders. We did get tired of the resort food and went to Playa Del Carmen a few days to get authentic mexican food. I would have preferred wrist bands to identify that we had the all inclusive. I found carrying a card all the time for food and drinks was cumbersome, especially when you are at the swim up bar and are asked for your card.
The spa was excellent. The prices are quite high however they do have specials. I took advantage of the special twice. They had a $117 USD for 50 minute massage and 30 minute facial. Included is access to the spa facility which had a great wet and dry sauna. They also have a hot jacuzzi and cold jacuzzi. The attendant stays with you and offers you towels, drinks and snacks. The massage was excellent. Overall, the experience was fantastic. I would highly recommend this.
We took advantage of the tennis lesson offered at 8am every morning except Sunday. Pedro was excellent. This really made our vacation. Pedro was very accomodating and let our son play with us most days when it wasn't busy. Often there was only 3 of us in the group. You can get private lessons for $45/.hr.
We caught a few shows however as others have mentioned on tripadvisor the shows start at 9:30pm. If you have small children it's hard to get to. I think they should have it at 8:30pm since most families eat early.
For young children under 8 they are good but for older children 9-12 not suitable. There are alot of rooms locked during the day and evening which limits the activities.
OVERALL: I thought the resort was good but not great. We think they need to work out the kinks in terms of consistency and service. Internet access was not free. They charge you $70 USD for the week or $14USD daily rate. The business centre has internet access on a minute or hourly basis. There is no general indoor lounging area. This would be nice when it rains. Your only option is to wait out the storm in your room. The last comment I will leave is for people who are on the all inclusive plan. Please leave a tip for good service. We generally leave a few bucks for breakfast , lunch, room service and housekeeping and $5 to $10 for dinner.
- Official Description (provided by the hotel):
- Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TravelUp, Ebookers, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Azul Beach Resort The Fives Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Azul Fives By Karisma Hotel Playa Del Carmen
- Azul Beach Resort The Fives Playa Del Carmen Mexico/Riviera Maya