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“DEFINATELY ONE OF THE BEST”

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Grand Velas Riviera Maya
Ranked #3 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Vancouver, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“DEFINATELY ONE OF THE BEST”
Reviewed 31 May 2011

Just spent two enjoyable weeks celebrating my retirement at The Grand Velas Riviera Maya staying in an Ambassador suite. All the previous reviews more or less tell the story . We have stayed at two other five star resorts in the Mayan Riviera in the past five years, The Valentin and the Secrets Maroma. To try to compare the three resorts would be hard to do. All three had certain aspects that were better than the others. All three are beautiful five star resorts, have beautiful sandy beaches, wonderful restaurants and excellent service. Where the Grand Velas did excel though was in the quality, presentation and service of its gourmet meals. Having spent 14 night there we were able to try all the restaurants several times for breakfast, lunch and dinner and never did we have a disappointing selection. There was fresh green juice drink, fruit smoothies, omelets, smoked salmon with champagne for breakfast. Fresh seafood, steak tartar and numerous fresh salads with a great selection of red and chilled white wines for lunch (Bistro's patio was best for these two meals). Then there was the five specialty restaurants. Each one of them was a dining experience in itself and we enjoyed all of them. The freshness, selection and quality of the ingredients was as good as you can get and better in high end European and North American restaurant or on cruise ships. The beef, lamb, seafood, shellfish and desserts were all some of the best we have had in our world travels. The waiter staff, what they may have lack in experience more than made up for in exuberance. The G.V. also had the best selection of all-inclusive wines that we have experienced. Sit down one afternoon or evening and have your waiter do a complete wine tasting session and pair it with appetizers and meals of your choice The pool, beach and resort staff were also wonderful. Have Victor(one of the lifeguards) take you out for a kayak to the reek for a snorkel and on your way back paddle over the cenote. As much as we enjoyed our stay at the G.V. it was quite a bit more expensive, it is not an adult only resort and though the sandy beach itself was beautiful the ocean water is quite shallow and rocky making it difficult to go for a nice ocean swim. The previous two resorts that we stayed at were adult only, had a better ocean to swim in and were better priced. But having said that we would definitely consider coming back to The G.V. again if the price point was better.

Room Tip: Stay at the Ambasador or Grand for beach view.
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  • Stayed May 2011, travelled as a couple
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Helpful?
9 Thank Retired5099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Mechanicsburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2011

This is a beautiful property as are many upscale resorts in this area. The room, food and level of service were similar to those other resorts as well.

We are beach people and planned to spend most of our days at the adult beach. Unfortunately for us, this was a peaceful and relaxing experience for only one day of our trip. Large groups of people (twelve to twenty people per group) arrived day two and surrounded us (no matter where we moved on the beach). They were loud, drank heavily, tossed footballs, frizbees, baseballs and played paddle tennis all day. I felt like I was kid at the jersey shore, which I loved when I was kid. A lot of these folks were very vocal that unless the company had paid for their trip, they could have never afforded it . We moved to the pool and found a quiet spot. Guess who found our new haven the next day. This was the first beach vacation where neither us us truly relaxed and rested. We felt frustrated. Not what I expected.

The dining experience was good for us. Really enjoyed my lunches at Bistro. I would have loved to try dinner there, but it was open only to corporate groups four of our five nights. Dinner at the signature restaurant was exceptional. Two of our other fine dining experiences were drowned out by the large groups. I couldn't hear the servers or my husband during the entire dinner. Not enjoyable. The third fine dining experience was just O.K.

The spa was lovely and the services very good.

The day we left we encountered 150 people in the lobby registering for a conference. Our luggage got lost from the room to the lobby that morning and I was told (politely) I would need to wait for checkout service because they were so busy and the group needed all their attention.

That final morning kind of summed up our experience. Lovely place, lovely staff, but corporate groups rule.

I really wanted to love it.

Stayed April 2011, travelled as a couple
Helpful?
21 Thank seasandlvrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 21 July 2011
Dear Guest,

We would like to thank you for your comments and we are extremely sorry you couldn’t totally enjoy our beautiful Resort.
All our guests are equally important to us, unfortunately some people are loud and a little bit noisy, we try to control behaviour but it’s not possible to do it sometimes.
We are sorry if your vacations got spoiled because of that group and we hope you will give us the chance to serve you in the near future and change the opinión you brought home with you.

Regards,

Guest Relations Manager
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East Coast
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 May 2011

I brought my husband to Grand Velas for his 40th birthday a few weeks ago. During this time of the year, occupancy is quite low, so we felt that we had a private oasis to ourselves the majority of the time. We were fortunate to stay for 5 days which I felt was enough time to relax and unwind. Everything that we could have wanted was provided at this perfect paradise. We stayed in the Grand Class section and I wouldn't have it any other way. The warm infinity pool blew our minds and the endless round of cocktails certainly kept us happy. The restaurants are all amazing, but if you have the chance, make reservations at Frida at least twice during your stay...yes, it's that good. The spa is breathtaking and something that should be experienced. If you're reading this review and still unsure, rest assured that it will be amazing. We look forward to making this resort our home away from home for many years to come.

Room Tip: Splurge and book the Grand Class Section.
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  • Stayed May 2011, travelled as a couple
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Helpful?
3 Thank lailadog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 8 July 2011
Dear Guest,

Thank you for the wonderful feedback of your impressions during your last stay at our resort. We are very pleased to learn that you have enjoyed your vacation thoroughly and look forward to host you again soon. Please do not hesitate to contact us in order to let us know how we can make your next vacation at Grand Velas an even more memorable one.

Regards,

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Marlboro, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2011

Dine at the french Piaf Resturant best in the Riveria, Spa experience is a must, room service is outstanding and great food, rooms are spacious and trendy , clean lines, try the Bistro resturant great breakfast and watching the sunrise breath taking beautiful, molten brown tolietries, secure resort, beautiful beach a little rocky though, infinity pools outstanding. Oceanfront is a must.
Some disadvantages where : no diversity ( guest )
When staying at masters, shuttle service is required for most activities. Bring comfy shoes lots of walking, no nightlife here this resort is strictly for lovers and families. Looking for
quiet and relaxation this is your spot, the resort is so big you need walky talkies, we found it hard trying to stayed connected with everyone, we still had a wonderful time and lastly catch a cab to playa de carmen for market shopping silver jewerly was impeccable, great bargain shopping.

my sister got married here on the beach, the wedding was gorgeous thank God for a beautiful,outstanding photographer

Room Tip: Ambassdor Rooms are oceanfront only
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  • Stayed April 2011, travelled on business
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Helpful?
1 Thank Mlewis40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 8 July 2011
Dear Guest,

Thank you for having chosen our resort for your recent vacation and for such a special event as your Sister Wedding was.
We aren’t sure of what you meant with no diversity of guests.
Our main concept is to offer a wonderful relaxing experience, but for those who prefer more night life, Playa del Carmen is just 10 minutes away.
We are delighted to hear that you enjoyed your stay and that your sister had a gorgeous wedding.
We hope that you will honor us again soon by considering Grand Velas for your next vacation.

Kind Regards,

Guest Relations Manager
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Buffalo, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 May 2011

We stayed at Ambassador. From the moment my husband and I arrived we felt catered to! The room was unbelievable. I had viewed the rooms on the internet prior to our visit, but thought, "there is no way our room will be in that category!". The room was huge and had a large jacuzzi tub and beautiful tiled shower with handheld or rain shower from the ceiling. We loved the his & her sandals and beach bag. It was ultra-all inclusive, not like any of the other all inclusives we have done in the past. Room service was included, even champagne and a fruit tray we ordered one night! The snacks & beverages in the room were included, even a bottle of Tequilla and beer. Our room was first floor and I would recommend a higher floor as we felt we missed out on the Ocean view a bit. However, our experience from past trips we knew we wouldn't be in the room all that much anyways. Our favorite day was spent at the pool in the Master section. The pool was so private, at the most there may have been 6 other people at one time. It was in the jungle and we enjoyed watching the exotic birds while in the pool. The cabanas & palm trees surrounding this pool were so beautiful, it looked like something for the Rich & Famous! The Mojitos at this pool were the best too! The spa was phenomenal!!! I did the water journey, with the visits to the 7 rooms which was like a dream! So amazing! I had a pedicure which was out of this world!! From the aromatherapy scents, to heated neck & hand pads, covered eyes during the pedicure....it was super relaxing! I thought I died & went to heaven!!!! The food was good too. Some of our favorites were the Canolli at the Italian restaurant (loved the outside seating area here too), the shrimp kabobs and sandwiches poolside and the French restaurant was wonderful too! The staff was very attentive without being overbearing! (We did not feel that we HAD to tip. We tipped when we felt we wanted to. ) Grand Velas was Amazing! I hope I am lucky enough to return some day!

Room Tip: At Ambassador room above 1st floor.
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  • Stayed April 2011, travelled as a couple
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Helpful?
4 Thank 3cutekidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 8 July 2011
Dear Guest,

We would like to thank you for sharing your comments about the service, food and emotions you have experienced during your recent stay. It is with great pleasure that we have read your extensive report filled with such valuable feedback.
Hopefully you will be able to come back soon.

Kind regards,

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toroni, Greece
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2011

I have travelled the Caribbeans and South America extensively over the years, with my family. I was always very skeptical of the all-inclusive resorts. Take it from my experience:
This hotel is fantastic in every way. The food is simply delicious (Chefs are "imported" from their own countries to satisfy the specific needs of foreign nationalities). The restaurants offer a culinary delight every single day. The service level of the staff is impeccable and very high-class. Very friendly management as well as all other employees. If you have children, the two kids clubs will offer exceptional value and loads of entertainement. In terms of the hotel decor, the accomodations: every aspect was designed by a professional interior decorator and shows high class. Rooms are superb, large. I would recommend this heaven to any travellers and the prices are very decent. Please come and visit and experience.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank washago77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 29 June 2011
Dear Guest,
We are glad that you had an enjoyable staying with us and thank you for writing such a wonderful review.
Looking forward to host you again in the near future!
Kind regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 May 2011

amazing resort! Well worth the money! We spent 5 nights at Grand Velas couple of weeks ago and absolutely loved it. If you are looking for an amazing luxury, this is the place to stay at. Wonderful staff, amazing grounds, beautiful beach and fantastic restaurants for everybody! Our almost 5 years old son had a blast in kids club, it was great to have a little "adult time" and still knowing that he was in a great hands having fun. He actually kept asking if he can go to the kids club :) We always got him room service dinner while we were getting ready for a nice romantic date night and he loved it. Spa there is absolutely the best, you go to try it if you are there. We stayed in Master section, which is little bit away from the beach, but it was actually perfect. Very jungle looking, great pool area and shuttle takes you to the main Ambassador area anytime you need.

Perfect place for adults only vacation or family vacation with children.

Great selection of restaurants with truly fine dinning experience! You got to try french Piaf and also Cocina De Autor (very mysterious and full of surprises in every bite :)
Also, piano bar was a great place to have a drink after dinner. Music was amazing!
Also, free cab to 5th Ave was nice, but you have to pay the cab ride back (around $20) - great place to go for few hours!

LOVED EVERY BIT OF IT!!!
Thank You Grand Velas! We will be back!

  • Stayed May 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank kcoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GVRM, Guest Relations Manager at Grand Velas Riviera Maya, responded to this review, 29 June 2011
Dear Guest,
Thank you for sharing how amazing your holidays have been.
Hope you will give us the pleasure to host you again very soon.
Regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Velas Riviera Maya

Property: Grand Velas Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Official Description (provided by the hotel):
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Mexico - Playa Del Carmen

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