Every single employee that I encountered provided stellar customer service. Yes, the food, beach, pool, spa, ocean, view, room, etc. were all fantastic, but the staff (concierge, front desk, restaurant staff, bartenders, drivers, room service, everyone!) made our trip thoroughly enjoyable.
If you plan on spending time on the beach, try to find Pedro & Santiago (they were in the area in front of Azul restaurant at the end of April). I don't know how they did it, but every time we needed something, they were available and ready to assist us with a smile on their faces.
- Official Description (provided by the hotel):
- Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, LoveHolidays, Expedia, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., TripOnline SA and Cancelon so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Mexico - Playa Del Carmen