Just got back from a 4 day/3 night getaway to the Grand Velas Riviera Maya for our anniversary. From the moment we arrived to the moment we left we had superb service, outstanding food and perfect weather (really can't give the resort credit for that, though :) ). We were met by our personal concierage, Yocelyn, who attended to every detail to make our visit memorable, including arranging for flowers and a rose-petal jacuzzi bath for us after our anniversary dinner.
We ate at Piaf, Autor and Bistro for our dinners, and the food and service were on par with the very best. In each of the restaurants, the wait staff acknowledged our anniversary and made special items to help celebrate the event. We especially loved Autor, both for the food and the service. We did room service, buffet at Azul and a la carte at Bistro for breakfasts and lunch, and all were very good. The only issue we had was on the first day at the beach on Saturday, where the beach concierge was obviously overwhelmed by the number of people wanting drinks and food (but he always had a friendly attitude and did his best to take care of us as best as possible being short-staffed).
We stayed at the Grand class section, and the view was incredible! We also had a couples massage and did the hyrotherapy, which were amazing. Hated leaving! We are already plotting and planning a return visit!
- Official Description (provided by the hotel):
- Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
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- Also Known As:
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Mexico - Playa Del Carmen