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“WOW!”

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Grand Velas Riviera Maya
Ranked #3 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 July 2014 via mobile

It's technically my 3rd all inclusive, but the others were only 3and 4 stars... Although this made them seem like negative 2... Not sure where to begin so let me just list the pros/cons:
Pros: Amazing, clean large beach- lunch was good but can also order off a menu I.e. Lobster tacos, fresh burgers - included kayaking - great gyms (2) - jacuzzi in our room - beer/wine refilled daily in room - sushi among other meals brought to you on the beach - ladies will love supply of face creams/soaps etc - fresh coconut water at karaoke - included room service especially at breakfast in fantastic

Cons: being nit picky, one of the buffet staff wasn't friendly and overly happy about us ordering off menu instead, but I think he might have been the black sheep of the staff

Would come back over and over

Stayed: January 2014
1  Thank Sums_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 July 2014

This Resort is fantastic! We have been there with our 6 month old baby and the service was awesome. Especially our concerge Dinorah made our stay a perfect experience. Thank you very much! The restaurants are excellent particular the french one. The Spa is truly one of the best in the world.

Room Tip: The Ambassador is perfect for families with young children.
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  • Stayed: April 2014, travelled with family
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1  Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We stayed at Grand Velas Riviera Maya and we cannot speak highly enough of this hotel. Service is outstanding to the smallest detail always there never overwhelming. You can tip if you want and we always did for food service (pool, bar and restaurants). It is important to understand that waiters in Mexico (as most everywhere else rely on tips to complement their salaries), so why not? If you already spend a fair amount to get there why not share a little more with others? We never tipped concierge, activities and spa personnel and we never felt they expected it or demanded it. Actually, they do make it a point at the SPA to let you know everything is included (SPA is not included though in the stay, but it is an amazing experience, highly recommend the hydrotherapy session).
Food at the restaurants is outstanding. We loved the Sin Lin, Frida and Piaf, but all are good. You have to make a reservation as they do take customers from outside the resort. Beware, you will come back with a few more pounds!
The only drawback are the stones when you want to swim in the beautiful turquoise waters. Nothing that a good pair of water shoes cannot solve.
Don't think twice! Go!

Room Tip: We had a room in the Ambassador section with ocean view and a small pool/jacuzzi in the balcony. We...
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  • Stayed: July 2014, travelled with family
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Thank Maddalena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

We absolutely love this hotel. The quality of service you get here is outstanding. The place is beautiful
It has a very nice beach with a couple of small reefs/rocks. Rooms are big and spacious with a ocean view. The pool was great and the staff is the pool was excellent, you don't have to be waking up super early to have a good place at the pool.
The hotel also has a kids club and teens club which is very convenient when you book dinner at the adults only restaurants. Our kids enjoy there time there, again all the girls at the kids club very friendly and helpfull.
When arriving you get assigned a concierge. Everybody was very friendly and With a great attitude. Food was delicious in all restaurants. For dinner I like Frida the most. The spa is definitely a place to visit .
Hope to come back soon !

Stayed: June 2014
1  Thank Adriana30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

“Great resort exceeded expectations of all-inclusive” Tried different places before and nothing can compare with this fantastic place: food, service and location are just excellent. Every one there is just for you to make your stay special.

  • Stayed: March 2014, travelled as a couple
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2  Thank kate095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

In a class of its own. It's been six months since our trip. All I remember is this: 

*Gorgeous resort. The pool area of the Ambassador, the lobby of Zen, and the view from Bistro are all impressive.
*Fabulous service by all the staff. Special thanks to our concierge Rodolfo and the wait staff at Azul!
*Incredible eight-course dinner at Cocina. So creative and so delicious. Easily beat the best food in NYC.
*And the spa! You feel like Alice in Wonderland.

I was counting the days to return while my husband said he wanted to retire there.

  • Stayed: January 2014, travelled with family
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1  Thank nanguaniunai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

The resort is beautiful, not a lot of things for kids to do. We tried every restaurant and were not impressed with any. Several of us got sick while there. Watched in horror as one of the pool boys blew snot out his nose (no tissue - into the air) while on duty right in front of us!!
Would never go back.

Room Tip: We stayed in a suite with a private plunge pool. Room was very nice
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  • Stayed: May 2014, travelled with family
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4  Thank LoveLiife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this reviewResponded 26 July 2014

I am concerned to read that your holiday with us was very negative and that the only positive aspect was your suite. All of us here at Grand Velas wish to have our valued guests pampered and to depart for home with a great deal of satisfaction with intentions to return in the future. My only wish is that you would have brought your concerns to us at the time so that we could have remedied all these situations including the actions of one of my pool boys. We could have provided a little education for the person and show him that those actions are not acceptable. Please feel free to contact me if you wish to expand on the quality of our culinary product and your stay with us in general. It may provide some new insights for us and we would appreciate it. I apologize for not living up to your expectations, but we will move forward to ensure that things like this do not happen again.
Take care and greetings to Barrie, Ontario.

RODOLFO GONZALEZ
DIRECTOR GENERAL
GRAND VELAS RIVIERA MAYA
rgonzalezgvrm@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
Price Range: £556 - £1,670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Official Description (provided by the hotel):
Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 
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Also Known As:
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Mexico - Playa Del Carmen

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