When I booked our family vacation initially I stayed clear of all-inclusives because I thought the food was sub par, the drinks were watered down and the service was non existent. Well for those who felt the same as I please let me assure you that I was totally wrong. My wife and I have been to Mexico for over 10 years now and have been to some of the best resorts such as Las Ventanas, One & Only, Capella Pedregal to name a few and even though Velas didn't hit on all marks they gave all the resorts named a run for their money. First off the food was excellent except by pool side - I suggest you skip it and if you want lunch go the Bistro or Azul, the food and especially the drinks are excellent. Oh by the way book your RESERVATIONS BEFORE YOU DEPART FOR YOUR VACATION FOR DINNER, please thrust me if not you will be out of luck for the ones you want to go to. The rooms were spacious and comfortable even to roll away beds for the kids, the mini bar was filled every day( my kids loved it ). But most of all the service was excellent except for the first two days by the pool once we moved to Jose's location we were well taken care. By the way I read several reviews about tipping regardless what your opinion is these people work their butts off because the salary they receive from the resort is laughable ( look up Mexico's minimum wage ) I do not hesitate for a moment to tip these hard working men and women because they made the stay at Velas special. So in terms of value and service its to beat this resort and rest assured that this all-inclusive is special.
- Official Description (provided by the hotel):
- Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more less
- Reservation Options:
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- Also Known As:
- Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
- Grand Velas All Suites And Spa Resort, Riviera Maya
- Grand Velas Hotel Riviera Maya
- Grand Velas Riviera Maya Mexico - Playa Del Carmen