Have been to Banyan Tree Mayakoba twice. Went back the second time because the first was so terrible they invited us back. Punch line is: hotel is beautiful and beach spectacular but service sub-par.
Detail: we stayed on an oceanfront villa. The villa was beautiful with a pool. The bathroom was very nice with a great outdoor tub and shower. The bed was very comfortable and they had a pillow menu.
Transportation: since the resort is in two separate area, the reception and the beach, guests need to use the golf carts to get around. The problem is that you can easily wait 10-20 minutes, if not 30 minutes for a golf cart at night when guests are trying to get around. The boat option during the day is cool but not practical since the boat only runs on a set schedule.
Gym: nicely appointed with modern equipment.
Spa: I got a massage, it was ok, not incredible. The masseuse was Thai and she was very gracious but she had tiny hands with skinny fingers so she struggled to apply real pressure. Also had the water treatment, it was not my favorite.
Food: the pool restaurant was good although menu limited so after a week the food was a bit boring. The Thai restaurant was good but could be better. The breakfast was nice, the buffet was quite comprehensive. The restaurant in the main area by the lobby was underwhelming for fine dining.
The problem: the whole system falls apart when it rains... The rooms are poorly built so tons of water leaks in so they put towels down to soak up the water. After a few days of rain they are out of towels and things get sticky to the point where they used our bath towels and didn't replace the so we didn't have towels when getting out of the shower. Most of the restaurants are outdoors so they have very limited seating when it rains which meant we ended up having dinner in the yoga studio one night!! Once you have issues the staff has no idea what to do so it becomes a comedy of errors.
While it is a beautiful resort we won't return.
- Official Description (provided by the hotel):
- Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more less
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- Also Known As:
- Banyan Tree Mayakoba Hotel Playa Del Carmen
- Banyan Tree Mayakoba Mexico/Riviera Maya - Playa Del Carmen