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“Perfect In Everyway!”
Private spacious villa - freshwater pool & Jaccuzi
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Private spacious villa - freshwater pool & Jaccuzi
Outdoor dining & lounging with all amenities Floor to ceiling windows allowing spectacular views
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Very good
43 reviews
Private spacious villa - freshwater pool & Jaccuzi
Outdoor dining & lounging with all amenities
Floor to ceiling windows allowing spectacular views
Exquisitely decorated
Beautifully designed & outfitted
Sparkling ocean views from dining area
Private tropical oasis
Panoramic views from villa
Float the day away
Spacious master king bedroom & en-suite master bath
Side your doors open to paradise
Relax in the privacy of your suite
All master kings enjoy A/C, fans, TV, master bath
Master king & bath in front of house
Lounge, read, relax
Superb master bath
Beautifully illuminated for evening entertaining
Stunning architecture & design
View of Villa from beach
Private gated community - minutes to Playa
Visit one of the many beach clubs
Soft white powdery beaches
World-class golfing in the Riviera Maya
Beach massages abound
Stroll 40 blocks of pedestrian only walkway (no cars!)
Beautiful dining at Canibal Royal
Playa's fun day vibe
Mayan entertainment on 5th avenue
Soft nights dining on the beach
Life doesn't get better than the Riviera Maya!
Lounge oceanside
Visit Coco Bongo nightclub where Vegas Meets Mexico!
Snorkel the day away at Xel-Ha Waterpark!
Tropical oasis dining all throughout Playa
Book a sailing tour!
Swim/snorkel with sea turtles in Akumal!
Head to Isla Mujeres for dining by the sea up on a cliff!
Cozumel Island offers fun beach bars!
Tulum's beaches are spectacular!
Charming Isla Mujeres - they know how to treat you right!
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Overview
Holiday Rental House -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Very good - based on 43 reviews
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Reviews from our community

Date | Rating
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harrisrob...
Katy, Texas
Level 1 Contributor
1 review
“Perfect In Everyway!”
Reviewed 23 May 2016 for a stay in April 2016

We were 7 people 50+ and this house was just perfect. Some of us wanted to relax and some of us wanted to be on the go...myself, I relaxed and found my happy place all day relaxing pool side. I have traveled to several different places and still have a lot more that I want to see but in this home I found a place that I finally want to return to year after year. The home was perfect...the cook became family, so much my brother wanted to take her home...we left the cooking up to her and it was perfect everytime. The management service was top notch and very helpful...we all became spoiled in this place. You can't go wrong choosing this place as your home away from home....and I am a very picky person. Thank You Casa Callaway, now it's time for me to go to the calendar to book for 2017!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the cook and relaxing pool side looking at the beach
Liked least: nothing
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Jan 2017
Thank you so very much for taking the time to post this uplifting review! Yes, this is a beautiful spot that does feel like home and a lot of love went into creating this villa. The oceanfront pool is a favorite of most of our guests for sure! Mireya is a fantastic chef and cooks with love and with attention to every detail. We are proud of our staff's hard work & effort and appreciate you noticing. We will pass it along to everyone. Please come back - we can't wait! (Sorry for the late reply we are busy updating & integrating our websites!) Thank you again & we look forward to seeing you in the near future. T. Sarina / Your Best Getaway
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dan L
Baltimore, Maryland
1 review
“Can't say enough and can't wait to return”
Reviewed 23 May 2016 for a stay in March 2016

Can't say enough good things about Casa Callaway, the house and location would be tough to beat. The gated community and ongoing security presense (they stay in the background) was an extra bonus with our young children. Satuday nights with the music from the Riu next door was a little loud but it shut down by 11pm, no issues with this the other nights.

However, what made our stay and overall experience truley great was the level service Diego (Maya Luxe property manager), Ara (house manager), Mireya (Cook) and America (Assistant) provided.

Day or night they were always available to answer questions, help with whatever we needed, were never NOT smiling, the breakfast, lunches, mid afternoon sacks and dinners were outstanding. Cleaning crew did a great job and we hardly saw them while they were there.

We've stayed in many higher end vacation rentals, the level of service we received and the overall experience they provided was the best we've had to date.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything!
Liked least: leaving
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Jan 2017
Wow, thank you so much for your glowing review and for taking the time to post it. Being oceanfront does mean on occasion that sound carries but glad to hear it was shut down at a respectable time. The team who works at Casa Callaway our the best of the best in the hospitality industry and they do go above & beyond for our wonderful guests. This is what a great vacation is about - being pampered without a care in the world. We hope you will come back and visit soon. Guests like you make our job much easier. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keith S
Dallas, Texas
1 review
“Gorgeous Location!”
Reviewed 23 May 2016 for a stay in February 2016

We recently stayed at Casa Callaway and had a wonderful time! The views of the ocean and beach were remarkable from every room. We loved relaxing on the patio and cooling off in the beachfront pool! The location was great, an easy walk to 5th Avenue. The staff was friendly and very helpful. The house boasted lovely amenities and had spacious bedrooms, each with an in suite bathroom. We definitely will return to Casa Callaway!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Located right on the beach
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christa M
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Its a shame, beautiful location yet you leave disappointed and violated of your valuables”
Reviewed 26 January 2016 for a stay in October 2015
2
people found this review helpful

We love Mexico and especially Playa De Carmen. We have vacationed before and decided to rent a villa since we were having friends and family come meet us during our 3 week stay. We went through Maya Lux rentals and were fully disappointed with the outcome of the stay.
The house was very dated with a very loud a/c unit and kitchen cabinets without knobs. You will find yourself asking for basic things like kitchen knives and kitchen towels. Be sure to bring lots of Sunscreen because all the umbrellas were broken and we had to wait for shade to come in the late afternoon hours. There is no direct access from the house to the beach, you have to exit through the front door and walk to the beach.

That was not the worst of it. We are laid back people and didn't want the little things effect our vacation, we worked around the complications and continued to enjoy the culture, food, and the beach. It wasn't until the 2nd week of our stay that things got worse as we started to note certain things missing... first it was an iPod, then it was $600 cash (left in my wallet, in my bag, in my drawer...my fault, the one time I didn't put it in the safe), iPhone 6S, our friends had an opal diamond ring and a camera with many photos missing. Coincidentally this started happening when the first maid went away on vacation and was replaced by the 2nd named Rosy. All these things disappearing was happening little by little, we wouldn't know when the stuff went missing until we went looking for it.
After the first couple of things went missing we were diligent about putting all valuables in the safe but found that it wasn't enough and more stuff just kept getting swiped away from under our noses. We all felt so violated and frustrated because we couldn't pin point the culprit.
Maya Lux, had tried to smooth things over by sending a very young and very attractive woman to apologize for the thefts and that we would get one night free and set up a security guard to hang around all night. We still got robbed and it came from the inside.
It's a shame that we had this experience because we love Mexico. We just know now that we can't be so relaxed and laid back when renting a home in Mexico. It won't stop us from coming back but one thing for certain is that we will never rent from Maya Lux again, and never stay at Casa Calloway ever.
I feel that it is my duty to inform those who are interested in vacationing at this home of our experience and hope that this will not happen again.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Feb 2016
Hi Christa,
Thanks very much for taking the time to provide some first-hand insight on your recent stay at Beach House. Both Maya Luxe and the owners of the house are extremely sorry for what was supposed to be a relaxing vacation in Mexico, then turned out to be a robbing negative experience.

Once again, we are very sorry to hear about the loss of your valuables. Our concierge always highly recommends placing all valuables in the provided safes at all times. And while we are not legally responsible for the loss, we did feel morally responsible, and we hope the cash refund the owner provided was more than enough to cover your lost items.

In addition to the cash refund that we provided instantly, the owner also offered a 1 night credit for your future stay at the villa as an additional way to let you know that we will be addressing all the maintenance & Security issues. We hope that you will return with the 1 night credit to experience the villa once again.

With regards to the villa updates we are pleased to let you know the following items have already been addressed:
1. Access to beach was built with a stone passage way leading from the house to the sand.
2. Air conditioner was replaced in the living room
3. Handles and doors were replaced in the kitchen
4. New linens and towels
5. Patio Shade was addressed with an updated canopy, in addition to all of our efforts to provide extra shade during your stay.

Since your visit, the maid we believed to be responsible, was dismissed from her position, and additional security measures have been implemented with installing security cameras. Even with these security updates, we still highly recommend to NOT leave your valuables laying around. Please use the provided safes.

Since your stay in October, we’ve had many satisfied guests’ come and go from the villa with no issues and they have provided positive feedback.

Christa, on behalf of Maya Luxe & the owners of the house, we still hope that you will take us up on our offer and experience the property one more time with the one night credit.

All the best,
Maya Luxe
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
morecatsp...
San Jose, California
Level 5 Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great locale, but needs upgrading”
Reviewed 21 October 2015 for a stay in October 2015
1
person found this review helpful

I am mystified by previous reviews. We stayed 6 nights, October 4th to October 10th, 2015, and ended up renting it through Mayaluxe. I will agree that this house is in a great location, architecturally it is lovely, and the deck was outstanding, though a little small. Pool was fabulous. A highlight. We never did figure out if the Jacuzzi could be heated, and there was no one to ask. Our maid, Marabella, was top notch and worked very hard every day.

However the house is badly in need of attention. Contrary to the listing description, there is no TV or DVD player in the living area, no dishwasher, and definitely no European quality linens (sheets were quite worn and one had a hole in it, coverlets barely fit the beds). These things are all listed on their description. We never saw, or heard from the "villa" manager, and had no one to show us how anything worked, or where anything was.

The gourmet kitchen has no pantry, and two of the cabinets were missing knobs, so we had to use a butter knife when we wanted to open them. Seriously? The cookware was garage sale quality, and utensils were sparse and cheap. There are no beach chairs, again no one to ask about this. There is no beach/pool food or beverage service, I don't know why this is listed.

There is no direct beach access from the deck, and it is too high to jump down to the beach. You have to go out the front door, and go around the house to a path on one side of the house, or a vacant lot on the other. Outdoor seating area is missing cushions. There is only one umbrella on the deck and it was broken, and 3 of the 4 overhead lights did not work, despite maintenance coming out twice. They did finally get one more working two days before we left. That was some improvement. We actually had to call the rental company every time we needed something, and they would call the villa manager. I cannot believe how accommodating Mayaluxe was since these things are not their job.

The house phone is only for calls to the U.S. and Canada, so to get a cab, we had to call or text the rental company, whose concierge was fantastic and basically did the villa manager's job for the six days we were there. The bathrooms have kind of creepy two way mirrors, I assume for the view of the beach, but you can see into the bathrooms from the bedrooms, and vice versa. So, no privacy, especially if the curtaIns to the deck were open. Oh, and did I mention the cockroaches? No? We saw them on our first night, and the numbers increased daily. After two complaints, they were finally vanquished two days before we checked out. Mostly they were on the deck, but some got into the house. Great for night time enjoyment of the deck when most of the deck lights are not working! Yikes!

I wanted to like this house so much, just too many negatives, especially at this price point. The owners are either unaware, or do not care about the condition of things.

In contrast, the very next week, we moved to another villa for a week in Tulum. Nine bedrooms, beachfront, full staff of seven including a chef and chef's helper, for only about $1500 more. THAT was a villa. Everything was in perfect condition, and luxurious finishes everywhere.

I hope the owners of Beach House/Casa Calloway bring this property up to standards. It has great bones, and deserves to be taken care of. Then
maybe it would be worth the price they are charging for it, which, in my opinion, is about 50% too high for the amenities you are currently receiving. On an up note, the beds were comfortable. It's something anyway.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Pool and beach
Liked least: Cockroaches
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Feb 2016
Thank you for providing your feedback, we take every comment received with the utmost importance and continually make efforts to ensure complete guest satisfaction. While things in Mexico are never perfect, we feel that some comments in the review were warranted and we appreciate you alarming us of those items. Unfortunately, sometimes it can be quite challenging to be aware and maintain all of the house amenities due to the time constraints associated with consecutive same day check ins/ outs.

Based on the information you provided, our team has diligently worked for the past two months during the unoccupied times to address all items mentioned and make improvements throughout the house. Per the comments that you mentioned, the kitchen cabinets have been replaced, and additional kitchenware has been added. New futons and high quality bed and bath linens were purchased. The patio furniture has been completely refreshed and all of the lights outside have been working. The jacuzzi heater has been upgraded to a new unit that works well. There are numerous beach chairs available for relaxing on the beach. The house is sprayed on a regular basis for insects. Our top priorities are exceptional hospitality, service, and cleanliness and we deeply apologize if this was not prevalent during your stay.

The house has never had a TV in the living area, which was wrongly described by the tripadvisor description (now corrected), but there is a beautiful panoramic ocean view and large flatscreen TVs in every bedroom. We recently added complimentary chef services, which includes breakfast and lunch prepared daily and beverage service provided during that time. The house has never had a dishwasher, however, with the daily maid and chef service, one is usually not needed. There is a concierge available daily for the guests to assist with any needs or questions.

We take extreme pride in the 5 star reviews we have received over the years and continually strive to exceed all of our guest's expectations. After receiving a steady amount of superb reviews, your review is a reminder to us that we have to do more to not just please 95% of our guests, but 100%. We are sorry that we let you down in any way and can assure you that we are determined to provide the best accommodation and service. We hope you consider giving us another opportunity to demonstrate this.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MWinks
Ipswich, Australia
2 reviews
“Loved, loved, loved our stay at Casa Callaway”
Reviewed 11 October 2014 for a stay in September 2014

With it's stunning location and first rate amenities, this is the place to stay in Playa del Carmen. The package was completed by house manager, Diana's, care, professionalism and responsiveness and Mireya's WONDERFUL cooking!! We could not have asked for more and would return without question.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: Some noise from nightclub next door
Travelling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michellen...
San Diego, California
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A FABULOUS PLACE TO STAY”
Reviewed 30 September 2014 for a stay in September 2014

If you want the privacy and convenience of your own beachfront home, in walking distance (by beach or tree-lined streets) to Playa Del Carmen, then you need to stay at Casa Callaway. Add to that the outstanding cooking of Mireya, and you won't want to leave! The property manager, Diana, was exceptional - accessible, efficient and incredibly responsive.
A BIG THUMB'S UP! Staying at Casa Callaway MADE our trip!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location, the layout of the house and Mireya's cooking
Liked least: The noise from the club next door
Travelling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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