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“Animal Cruelty fake "eco" park”

Xcaret Eco Theme Park
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Xcaret Park Admission Ticket
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Xcaret (pronounced eesh - carette )is a must-see destination while visiting Cancun and Riviera Maya, situated only 37 miles from Cancun International. Xcaret," Mexico ’s sacred paradise" was opened in December 1990 as an eco-archeological park where visitors from all over the world can enjoy the splendor of Mexico’s biodiversity and cultural heritage. Attractions: Underground Rivers, Beach, lagoon & pools, Tropical Jungle Trail, Rotating Scenic Tower.
Useful Information: Activities for young children, Activities for older children
Reviewed 25 August 2014

This park advertizes itself as an "ECO Park" and they say they are doing a lot of conservation/ sanctuaries for the animals but it is a total lie! They have dolphins,manatees, and sea turtles all kept in small cramped areas! It's disgusting they aren't saving them. They bought them! and I can't believe people are still paying to swim with these captive dolphins. Totally RUINED my trip! The food wasn't great either. Save your money and go snorkeling at your resort or do the cave swim at XPLOR(They don't have captive animals but they don't have any education about not touching the formations thus people are touching and breaking them)

14  Thank Wilhelmina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Departamento C, Customer Service Team at Xcaret Eco Theme Park, responded to this reviewResponded 26 August 2014

Dear visitors,

Thank you for sharing your comments with us.

Regarding your comments about the dolphins, Xel-Há doplhins, such as Xcaret´s and those in other dolphinariums operated by Delphinus in Quintana Roo have their origin in two main sources: the Caribbean Sea/Mexico Gulf and the Delphinus reproduction program. 21% come from Tabasco coast and Holbox; 17% from Cuba, when there was possible to import doplhins, which is not allowed since 2000 when an international agreement to restrict dolphin importation and exportation came into force. The most important thing is that 62% of our dolphin population has born in our facilities under the care of our veterinaries and trainers. Even in 2009 we established a Guinnes World Record that remains valid until today for the greatest number of dolphins born within a year in one location or dolphinarium.
On the other hand, we understand your concern about the animal’s space and for that let us share with you that our animals are totally safe and well attend and they have enough space for their activities; as well they have special diet for each one. In fact, we offer to these animal better chances to survive than in the wild. It’s important to mention that Xcaret is considered a natural reserve where endemic species are protected by following an enriched program consisting in create activities and distractions to keep their natural instincts and behaviors as wild as possible.

For all of this, we own an international certification with EarthCheck and green globe by being one of the companies that promotes conservation and educational programs for sustainable development in Mexico. So, we guarantee those animals are cared and loved in Xcaret.

Thank you for your comments.

Customer Service Team.
Experiencias Xcaret.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8,583 - 8,587 of 33,709 reviews

Reviewed 24 August 2014

My first time to Xcaret, I always wanted to see the evening show and got tickets for the 4pm-closing time. It was slightly reduced rate ($98.) In retrospect, we were only able to walk around part of the complex before the show. I enjoyed it but should have paid the full price ($129) for the entire day. There is a lot to see. Its like a natural zoo with native animals to see. Toucans, flamingos, Tapirs, monkeys, sharks, leopards, turtles and other water life. There is a river ride, which we did not have time to partake. The night show was the real reason we came to Xcaret and truly was amazing. The cast is very large. The admission price seems high but probably covers the bulk of this show. I thought at first that the cast would have several roles and perhaps even work in the park but now that I have seen the show, I do not believe that. This production must take a lot to perform this well. The structure it take place in, is open air but during August it was very warm. We purchased fans for 50 pesos, which helped. There is an option for a dinner during the show and VIP seating. Looks like that might be fun. Just mentioning this since we did not do this but during the intermission, we noticed there were still some empty seats in that area and we went to sit there and have drinks for the rest of the show. That was quite nice. I would definitely recommend this show but I am not convinced that a family with kids would like this place as much as they would like XelHa. XelHa has more to do for kids but Xcaret does have a area for kids to get in the water but generally its walking around looking at things.

Thank Acmeflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

While it costs an amazing amount of money, the optional experience to swim with dolphins was well worth it and a great experience for kids, parents and grandparents.

Thank Stefan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

The water was cold and beautiful! The river swim was awesome and the animals were fun to see! The good was good and the tour guides were knowledgeable.

Thank MEVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

We booked the Xcaret 'Plus' package whilst stopping at our hotel in Cancun. The 'plus' part of the package includes lockers at Xcaret and one meal at a choice of 5 self-service restaurants whilst at the park.

The day began by waiting for the coach to pick us up at our hotel at 7.30am. We were then transferred to a coach pack and herded along different coloured routes (depending on which park you were going to), on to another coach to take us to Xcaret. It was easily 8.40 by the time we left the coach park, and then another hour to get to the park.

Apparently, the operators do this so they can pick up the maximum number of tourists from the resort first. To us, it was a major inconvenience.

The return journey was however direct back to the hotel in Cancun. If they could have done this going, the day would have been a lot better.

Inside the park, we had to queue for almost 30 minutes to book activities - we decided to do Sea Trek (which was great by the way) - $49 each. The activities can be booked online beforehand too, which is slightly cheaper.

We made our way to the 'plus' area, where we were given a locker key to store valuables whilst at the park, as well as a life jacket and flippers. For the necessary items which you need whilst at the park, these can be placed into a separate locked back (you keep the key), which is handed in and transported to the other end of the park which you can retrieve after swimming in the underground river.

From memory, the underground river is approx 400m long and is mainly swimming though caves before emerging in a large open pool at the end. Whilst this is all 'natural', the water had a foul smell and I was definitely pleased to shower at the other end once retrieving our bags.

We ate at one of the included buffet-style restaurants (which allows one beer per person and unlimited soft drinks). The food was ok and quite a lot of variety, but not a patch on the food at the hotel we'd travelled from.

The waiter told us we could use our beer allowance and pay another $12 for a large plastic bottle of Corona, which was served in an ice bucket at the table. The remaining beer could be taken away from the restaurant - the bottle was packed in a plastic bag full of ice and some lime slices.

We enjoyed the Sea Trek activity, which began with a health and safety video explaining what to expect and the various underwater hand signals. After this we were given wetsuit boots to wear and taken to the water to be submerged with our diving helmet. Once the helmet goes on, you continue to walk into the water and down steps, holding a hand rail, until at the bottom of the ocean. You then walk around a guided course where there are lots of fish and coral. We were even lucky enough to see some rays and turtles. The guides attract fish to swim close to you and an underwater photographer takes your picture. Upon returning to the surface the staff assist with helping you out of the water and removing your helmet.

Photographs are moderately priced. I think we paid $19 for 1 picture, or could pay around $90 for all photographs taken throughout the day, on a USB memory stick.

There are lots of other exhibits at the park, including turtles, sharks, dolphins, butterfly house and an aquarium.

There's also several areas for relaxing, with hammocks and chairs.

The park don't allow you to wear non-biodegradable sunscreen, so make sure you buy specific cream to take with you (or buy on site).

There are a good selection of shops selling gifts and handicrafts.

Although we didn't stay, there's the option to stay at the park for an evening show, beginning around 7pm and finishing at 9pm.

3  Thank LincolnAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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