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“Wonderful, Relaxing Luxury All-Inclusive Resort”

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Royal Hideaway Playacar
Ranked #29 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful, Relaxing Luxury All-Inclusive Resort”
5 of 5 bubbles Reviewed 4 May 2012

Let me just jump right into it:

Pros:
*Check in w/a nice chill glass of champagne and cold towel
*No front desk, but one-one service sitting with the rep to check us in
*Pretty good food for an all-inclusive
*Nice clean rooms
*PREMIUM Liquor (Don Julio Tequila, Grey Goose and Belvedere Vodka, etc.)
*Excellent service w/a smile
*Clean beautiful beach (waiter service on the beach)
*Nice refreshing pools (waiter service by the pool)
*Excellent Turn Down Service
*Complementary shoe shine service
*In-room mp3 speaker/DVD player

Cons:
*Quiet resort (but could be a positive depending on the vacation you desire)
*Limited evening entertainment on the resort after 9:30 pm
*Limited reservations for the specialty restaurants - I whish the resort would accomodate walk-ins if the restaurant is not full.
*Bed was comfortable, but my husband found the mattress to be a little too firm
*Resort is 45 minute non-stop drive from the Cancun Airport

Recommendations:
*Bring bug repellent for the beach
*Email request for specialty restaurants
*Bring DVDs from home for nights you want to just stay in the room and relax

Overrall Rating: Excellent All-Inclusive if you want to relax
*There were many repeat guest during our stay, and I can understand why.

Room Tip: If you looking for quiet - request the middle buildings
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank LoveToTravel705_1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear LoveToTravel705_1123

Thank you for sharing your experience with other travelers. All feedback, is highly appreciated as it helps us to improve the experience for our guests.

I’m happy to hear you enjoyed our resort, and that our staff provided the signature service that you deserve.

We aim to be a relaxing resort, so our nightly entertainment is low key. We do offer live music every night, and karaoke or the Club Royale dinner show twice a week. For more entertainment, we recommend that our guests go to Playa del Carmen, which is only a five minute taxi ride from our resort, with several nightlife options. We also offer a DVD library in the lobby.

Thank you for pointing out the advanced dinner reservations. Our customer service department will gladly make reservations, and assist with additional requests, prior to your arrival. Email the team at services@mx.occidentalhotels.com.

We would love to host you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,884 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (904)
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English first
boulder,co
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 3 May 2012

We had a very short stay at the Royal Hideaway but loved every minute of it!
The hotel grounds and facilities are beautiful, our room beyond expectation, and all service excellent. The beach is nice and very large.

Our only complaint would be there were very few beach chairs with sunshades. For the size & cost of the resort (200 rooms) I would expect to see plenty for all guests.
Best of all for us, adults only!

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank bfreehill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear bfreehill,

Thank you for your review. We are delighted that our facilities and excellent service exceeded your expectations.

In addition to our beach chairs with sunshades, we offer poolside lounge chairs. Of course, we’re always looking to improve, and I shared your suggestion of more beach chairs with our managing director.

Hope to see you again soon for a longer stay at Royal Hideaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 3 May 2012

Stayed at this hotel in Aug 2011. It was my first time doing an all-inclusive and I was very skeptical. The hotel was incredible.

Crowd. Well travelled, well-off, well-mannered international crowd. There were no loud, abnoxious americans, and people were very respectful. (FYI I stayed at Excellence Playa Mujeres, and the crowd at that hotel was your typical loud, fat, tattooed middle class american with absolutely no respect for others around them)

Staff. Very polite and very eager to help around the property. Concierge/Reservations, a bit tough to work with. Tried to get a better room location - we had come late in the night so all the good locations for the type of room we booked had been taken. Unfortunately the concierge / reservations desk was not very helpful.

Rooms. Very clean and felt like a LUXURY hotel! Bed was very comfortable, bathroom very spacious, and the entire room felt as if it was brand new. LOVED IT

Food. You can choose from 5 different restaurants. To our surprise, Las Ventanas actaully had ONE MICHELAN STAR! If we had known, we would have booked a reservation at the restaurant. Unfortunately it was fully booked so we at at the Italian and Asian restaurant. The Italian was very ok. The Asian was FANTASTIC. Fresh fish and sushi! The restaurant out by the pool was also fabulous - the cocounut ceviche was out of this world

Drinks. One of my biggest fears w an all inclusive was that the drinks would be watered down. Definitely NOT a problem here. The drinks were fantastic. The grey good was REAL grey goose (not watered down). The wine was also quite good. Overall, great selection of drinks and very tasty!

Beach / Pool. Fantastic beach and pool area. Absolutely loved it. The pictures on the website don't to justice to how beautiful the pool and beach were. Aboslutely loved hanging out.

BOTTOM LINE: This is not your typical all inclusive. It is even BETTER and you feel as if you stay at a luxury hotel.

Room Tip: Make sure when you book, you specify you want a room close to the pool area / water. I would go as f...
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
5 Thank worldtraveler4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear worldtraveler4242

Thank you for taking the time to write such a detailed review! We are so happy that you had a wonderful vacation.

I am thrilled to hear you enjoyed our cuisine. We have a new Executive Chef Eugenio Villafaña, who was ecstatic to hear your comments. For your next trip, we recommend emailing our customer service department at services@mx.occidentalhotels.com, to make dinner reservations prior to your arrival.

We do our best to accommodate room requests of all our guests, and I’m saddened to hear you wished for a better room location. I shared your comments with our Chief Concierge to address this in the next staff meeting.

We hope to be able to welcome you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrington Park, NJ
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

My husband and I spent a week at Royal Hideaway after my son vacationed here in February and highly recommended the resort . RH exceeded all our expectations. We were in villa 27 which is close to the pool and breakfast buffet. This is a relatively quiet resort with the peaceful sounds of running water from fountains, birds singing, and happy people.
Service was exceptional as was the food and beverages. Never had a problem finding a lounge chair around the pool and the chairs are not so low to the ground. They are a perfect height making it easy for the elderly to sit and rise from without assistance..
We made reservations for dinner at the restaurants a few days prior to our departure so they were in place for 7:30 each night upon our arrival. This eliminates dissapointment.
Overall, cannot say enough....best vacation ever!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jean G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear Jean G G

Thank you for sharing your comments with other travelers. We are extremely happy to hear that you had a wonderful vacation with us and that the grounds, food and our signature services exceeded your expectations.

Thank you also for pointing out the advanced dinner reservations. Great tip! Requests can be sent to customer service at services@mx.occidentalhotels.com, to make arrangements prior to arrival.

We hope to see you again in Mexico!
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Manchester, United Kingdom
1 review
3 of 5 bubbles Reviewed 2 May 2012

We are sorry to say, this was our first and last visit to the lovely 'Hideaway'. Our desperately needed relaxing holiday, was spoiled by the inconsiderate behavior of a large group of corporate people. Why on earth did the corporate group 'CommDoc' choose this resort to party it up in! Someone from 'CommDoc' made a very bad decision there! I believe, the other smaller corporate group from 'Coca Cola' were well behaved. The hotel management were very sympathetic, to our and other guests complaints. But total ineffective at managing the situation. Rowdy behavior was drink fueled, throughout the day and two main pools and bar became a 'no go' area. One one occasion, we even had to leave the beach as a group of drunken men had a game of volley ball over the top of us.
This is a fantastic hotel with great service and food, and many people seemed to love it. But we will not take the risk of staying here again, as our holiday time is so precious.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 7FOOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear 7FOOT

I am sincerely concerned by your comments. Our goal at the Royal Hideaway is to provide personalized service for all guests, and we are sorry to hear that this wasn’t what you experienced.

I assure you that your feedback was shared with our managing director, and we are reviewing the process of hosting large groups. Thank you for sharing your feedback, as it is helping us to improve for the future.

I will reach out to you directly via TripAdvisor today to discuss further. I hope that you will give us a second chance to show you Royal Hideaway’s relaxing atmosphere, signature service and all we have to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

We just came back from a 4 day stay at Royal Hideaway. I cannot even begin to gush at how wonderful the resort and its employees are. From our concierge, Carolina to the restaurant servers specially Antonio & Marcelo and Enrique from the activity center--they were the most service oriented people I have encountered and thats saying a lot since I too worked for the hotel business spanning 11 years & 4 major hotel brands. The resort amenities were top notch- from the room to the pool & beach area and of course all their restaurants. The food was excellent specially in Las Ventanas & the mojitos from The Deck were awesome. We had a couples massage by the ocean- Miguelina was great! We will definitely be back to this resort. Thank you Sarah for assisting me even before I arrived at your resort. You have a great team!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HSHSophia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Hola from the Royal Hideaway!

We are thrilled by your comments. I’m so happy to hear you enjoyed all that Royal Hideaway offers. Antonio, Mareclo, Enrique, Miguelina, Carolina and Sarah were ecstatic to be recognized for their dedication to service! It is our pleasure to provide our guests with the personalized service they deserve.

We look forward to having you back soon!
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Treasure Island, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

We just got back from a week at the Royal Hideaway. As members we had a room right off the beach. Great access to the restaurants and the pool area. Staff is top of the line and the food rivals anything we have ever experienced. Highly recommend to anyone looking for a romantic getaway.

Room Tip: Plan at least three months ahead of time. Ask for near the beach. Second floor rooms better views.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spoerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalHideaway1, Guest Relations Manager at Royal Hideaway Playacar, responded to this review, 4 June 2012
Dear spoerl,

We are pleased to hear that you had a very enjoyable stay with us and our personalized service exceeded your expectations.

Thank you for recommending us. We hope you will come back soon to Royal Hideaway!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hideaway Playacar

Property: Royal Hideaway Playacar
Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Mexico/Riviera Maya - Playa Del Carmen

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