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“Great Family Visit”

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Royal Hideaway Playacar
Ranked #36 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 7 February 2014

I was very impressed with the overall experience we had at RHP. My one major recommendation for the resort and guests is that they should recommend you book your dinner reservations BEFORE arriving. We were a family of 5 and could not get one reservation before 8:30 or 9:30 each night which was way too late for our 13 year old. Also, we lost a lot of energy between showering and ending our day and waiting for dinner....and were still sitting at dinner about 10:30 which was late. Other than that, the staff did a great job with the big crowds around the holidays and worked tirelessly for an enjoyable New Year's Eve party. One other suggestion is that they could have had more activities during the day for families. Other than that we had a great time!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank kfsimoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 23 October 2017

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Royal Hideaway was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

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2,127 - 2,133 of 4,601 reviews

Reviewed 7 February 2014

We picked Royal Hideaway for an early birthday trip and couldn't have chosen a better, more relaxing resort. The resort is absolutely stunning along with the beach. We have been to Secrets Maroma, Secrets the Vine, Excellence Riviera Cancun and Excellence Playa Mujeres. ERC and EPM were our favorites out of the four and now I'd have to say the RH is right there with them, if not at the top of the list.

Arrival:
We arrived around 1pm , were checked in promptly and shown around the resort. Our room was not ready so we went to the Deck for lunch. I had the Baja fish tacos which were wonderful.

Room:
We had emailed ahead our preference for a top floor room in buildings 25, 26 or 27 which was honored. We were in building 25 and our concierge was Fernando Rincon. The room was beautiful and spacious with a beautiful view of the grounds from our balcony. I have to say that one of the highlights of our trip was having the pleasure of Fernando for our concierge. He was outstanding!! He went out of his way to help us with anything that we needed. As I mentioned it was a trip for my birthday and one day I came back to the room and he had personally decorated our room with balloons. That night we had dinner at Palazzo and he arranged for an hand made birthday cake at the end of dinner with the whole restaurant singing to me. He also left a bottle of champagne in our room the last day. I can't say enough good things about Fernando.

Dining:
We dined at all of the restaurants and all were very good. Our favorites were Palazzo, Las Ventanas and the Grill. The food at RH was the best we’ve had in Mexico. Sometimes service was a little slow but I think that is due to the low staffing. All of our servers were trying their hardest and I really do feel that RH needs to hire more wait staff. I also think that they should reconsider the requirement for reservations each night. All of the other resorts we’ve visited were first come first serve which seemed to work fine and I have no problem waiting 15-30 minutes for a table. You’re on vacation and adhering to a strict dining schedule kind of takes a little of the relaxation out of your stay.

As far as bars, I think they need to open a little earlier than 6pm and during the day they need another one besides the small one located next to the Deck because they are trying to supply for the two lunch venues and all of the pool and beach guests.

One very nice touch was the daily afternoon tea service up in the lobby area. We went every day and they have a nice assortment of little sweet and savory treats to go along with the tea, coffee and champagne.

Beach/Pools/Grounds:
The beach at RH was by far the best out of any we’ve seen in Mexico. Very wide with soft sand and turquoise water. If the resort is close to capacity you need to pick your spot around 7am if you want a covered set of chairs.

The main pools were very cold. The smaller secluded pools around the resort were warmer and you could easily get chairs by them.

The grounds were very lush and meticulously maintained.

Overall:
We will definitely return to RH. It was our best stay in Mexico and the food and beach cannot be beat. When we return we will request Fernando as our concierge.

Room Tip: Buildings 25, 26 and 27 are in the center of the resort and are the quietest and all rooms have view...
See more room tips
  • Stayed: January 2014, travelled as a couple
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4  Thank BeakerRX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 23 October 2017

We would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Royal Hideaway was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

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Reviewed 6 February 2014

We have been six times, but last visit was somewhat disappointing. The facilities showed sign of aging. The location is close enough to town, very relaxing, food excellent and the staff is mfriendly.
It is secluded for max privacy from local vendors.

  • Stayed: January 2014, travelled as a couple
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1  Thank Clark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 29 October 2017

We are sincerely grateful for the time you spent to share your comments on your stay in our Royal Hideaway hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

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Reviewed 6 February 2014

We've stayed all over Mexico , hands down "Royal Hideaway Playacar" exceeded our expectations.
The resort was clean, the food was fantastic and the service was impeccable.
Our concierge "Eric" took great care of us, made sure we were looked after at all times.
"Fanny" who worked in the main bar at night, she was amazing.
The staff are 2nd to none, they bent over backwards doing everything to make our trip amazing!... My family is looking forward to returning next year for another 2weeks, maybe 3..we didn't want to leave :)

  • Stayed: December 2013, travelled with family
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2  Thank Nicole77604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 29 October 2017

Thank you for the great feedback of your holiday experience at our Royal Hideaway guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

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Reviewed 6 February 2014

We had a great time and found it to be a bargain. The drinks were top drawer brands, the service was outstanding. The no tipping was nice, especially on the beach where we did not have any money...
We felt safe.

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 29 October 2017

Firstly we would like to thank you for choosing our Royal Hideaway hotel for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear .
Look forward to serving you again soon.

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Reviewed 5 February 2014

This resort far exceeded expectations. The restaurants were exceptional. Staff could not have been better. All staff wanted us contented. What a way to celebrate a big birthday. Hope we come back again. Winter is perfect time to get away from the freezing cold in Colorado. Only complaint was the service at breakfast was a bit slow. But, room service with coffee early in a.m. Made up for that small flaw.

  • Stayed: February 2014, travelled as a couple
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1  Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 29 October 2017

Thank you for your insights following your visit. We always look for ways to improve and your comments are crucial to our future success. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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Reviewed 5 February 2014

To all of you reading this post and asking yourself where would be the right place for next vacation . Well I must say that this one is a no brainer!
RH is 6* if you compare to other 5*.
Giving the fact that this was our 2nd stay at RH, our expectations were quite high right off the bat.
Among all the huge majestic resorts in the Riviera Maya region, RH stays the high class top of the line resort. I truly feel that the RH is a REAL 5* in every minute of your stay.
You will get served not just like in a 5* resort but just like you would be the king of it.
At RH you are not a number with a bracelet, you are their private guest and you always feel that you have a personal service and attention all of your stay.
If you are looking for a calm relax and peaceful place, RH is a classy hassle-free resort that you will never forget.
Hey ... and for you that needs to move a bit more, you can have a 20 minute walk to Playa Del Carmen where you will find all the bars, cafes or discotheques to groove all night long!

  • Stayed: January 2014, travelled as a couple
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4  Thank Lavigne-Doyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Director de Relaciones Públicas at Royal Hideaway Playacar, responded to this reviewResponded 29 October 2017

Thank you for making our Royal Hideaway your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again son.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Price Range: £237 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Mexico/Riviera Maya - Playa Del Carmen

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