Spent 3 nights with my girlfriend 2 years ago and we absolutely loved the hotel. The staff was great, the food and restaurants were top notch, and the rooms were beautiful. The resort is right on the beach and has a beautiful back drop especially during the sunset. The only criticism I would have is that there never felt like much was going on after 8pm. It could have been the time of the year (January) but it felt like the resort was full. I know there are several bars but we would barely ever see anyone there in the evenings. In comparisons to other resorts we have stayed in they may have needed someone to promote more. I mean all in all people are there to have a good time.
For the price of it all I would probably not come back as I have found some great places in Playa del Carmen that offer as great service and food but with more of "fun" feel. If you want a beautiful, and relaxing vacation, this is the place for you!More