We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We love Royal Hideaway!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Royal Hideaway Playacar
Ranked #35 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“We love Royal Hideaway!”
Reviewed 27 July 2014 via mobile

This was our second visit to Royal Hideaway. Check-in was fast and easy. We were in Bldg 27 which was perfect...very close to the pool and beach areas. Our concierge was Angelica, and she was the best! The only complaints about our room were the air conditioning which we kept on the lowest setting with the ceiling fan on and it was only tolerable, and no turn down service until the last night when we had to request it. The food here is excellent, the service unparalleled, the beach is perfect. We loved the pools, but the pool furniture is in need of replacing. Elvis is so much fun, he is awesome at his job! Royal Hideaway is an awesome place, we will definitely be back with hopes that it has been given a little bit more TLC!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Holly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review, 13 July 2017
Dear valued guest,

We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,207 reviews from our community

Traveller rating
    3,066
    743
    239
    104
    55
See reviews for
345
2,742
81
62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (933)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bixby, Oklahoma
Level 6 Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 25 July 2014

My wife and I stayed here and loved the entire resort! The food was great and property was well maintained! The beach is beautiful! This rates as one of our favorite places in the Caribbean! The bar at the beach offered great drinks and the snacks and service were tops! We loved taking a tour of the the reef. The snorkeling was amazing!

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank tmac4ou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review, 13 July 2017
Dear valued guest,

We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

My new husband and I stayed at the RHP for our honeymoon and we couldn't have been more pleased. I was a little nervous with how my food allergies would be accommodated, but wow! These guys know how to take care of their people. The second we arrived, we were asked what food allergies we had - for me: gluten and coconut. Every restaurant we went to, the staff either created not on the menu delicious dishes or they made the menu items without gluten/coconut.

Not only was the food great, but the location is wonderful, the staff is overly friendly and we were catered to every minute! I highly suggest this resort!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SPWat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review, 13 July 2017
Dear valued guest,

We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 24 July 2014 via mobile

The people, the food, the service, the beach, the pools! We loved our time here! My favorite part was the dinners, so fun to get dressed up, eat, and relax! All of the waiters were awesome and friendly!

William was an awesome concierge. He helped us set up our excursions and make all of our reservations. He was always available and knowledgeable!

I cannot say enough about this place! We cannot wait to visit again!

Stayed July 2014
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review, 13 July 2017
Dear valued guest,

We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 July 2014

Spent 3 nights with my girlfriend 2 years ago and we absolutely loved the hotel. The staff was great, the food and restaurants were top notch, and the rooms were beautiful. The resort is right on the beach and has a beautiful back drop especially during the sunset. The only criticism I would have is that there never felt like much was going on after 8pm. It could have been the time of the year (January) but it felt like the resort was full. I know there are several bars but we would barely ever see anyone there in the evenings. In comparisons to other resorts we have stayed in they may have needed someone to promote more. I mean all in all people are there to have a good time.
For the price of it all I would probably not come back as I have found some great places in Playa del Carmen that offer as great service and food but with more of "fun" feel. If you want a beautiful, and relaxing vacation, this is the place for you!

  • Stayed January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mexytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community_Manager_RH, Gerente at Royal Hideaway Playacar, responded to this review, 13 July 2017
Dear valued guest,

We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014

My 19 years daughter and I stayed at the Royal Hideaway from July 1st for one week and it was a very delightful expericance. From start to finish. There isn’t one thing that we weren’t happy with. This was my second visit to this hotel was just as perfect as the last time. We loved our room and all the conveniences it was so nice and clean.

The service was outstanding and so was the food. There were ample towels and no towel cards were needed. The loungers and plenty of them had clean rolled up towels on them every morning. I’m still astounded at the impeccable service on every level. From housekeeping, waiters and bar staff and even the grounds keeps were so nice. Our concierge Daniella was so sweet and helpful. She made all our reservations and printed our bordng cards and order our transportation. The food was so very delicious and beautifully served. We had place cards at each meal and the serviers refered to us by name which was really nice. Evaristo one of the bartenders learned our names on the first day which was impressive. They served premium barands and made some very refreshing cocktails and very promptly. We needed room service a couple of times which arrive very promptly and again the food display was so good and hot and delicious.

My daughter really liked playing vallyball daily and loved her massage with Norma at the spa and a shout out to Jesus who recomended the spa.
Christian one of the supervisors at the restaurants who speaks impeccable English was so kind to us when he spotted us in town on his day off. He came up to us to ask if he can help in any way. Genaro was bringing us drinks at the beach even though I had advised him that I didn’t have any tips money. He said that he doesn’t work for tips and wanted us to be happy. He came by every 10 minutes to refresh our drinks.
Sergio, Elvis, Leonardo, Ariadna, Angel all made a special effort to make our stay a perfect one. We are planning to go back again

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StephandJacq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal H, Social Media at Royal Hideaway Playacar, responded to this review, 24 July 2014
Dear StephandJacq

It is very rewarding to read your review, we feel very happy to know that you and your daughter enjoyed your holidays with us. Thank you for sharing it with future travelers.

Our team is dedicated to fulfill our guests expectations. Thank you very much for mentioning the persons who provided an exceptional service;they will be very happy to know you mentioned them. As you noticed, we truly enjoy working at the Royal Hideaway.

Thank you again. It would be our honor to welcome you back to our beautiful resort.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 July 2014

It must be said first that bar and restaurants service is great... and so is food!!
Highly overpriced for the state of the hotel. Seats by the pool and beach are in very poor state... hotel room with some notorious maintainance problems.
Jacuzzies around the hotel not working properly beacuase of.... Mantenance!!
Very small gym...
At our arrival one of the bedrooms pillow had a blood stain from the previous guest...
It was very difficultous to reserve any restaurant.... everything was already booked at any time.
The consierge wasn't that helpfull... he might have told us that we could reserve for every day at our arrival.
Bottom line.... for the money we spent (average US$450 per night), we could have gone to almost any hotel in playacar...
We had a great time anyway. Playacar is amazing. Great beach and pools, but this wasn't the best choice we've made...

  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
6 Thank CFonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal H, Social Media at Royal Hideaway Playacar, responded to this review, 24 July 2014
Dear CFonte,

We want to apologize for the inconveniences you experienced during your stay. We greatly appreciate your kind comments as it allows us the opportunity to learn from a guest perspective what we need to do to improve in order to deliver a more satisfactory guest experience.

On behalf of Royal Hideaway staff, we do hope that you will visit us again so that we can exceed your expectations.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.7 mi away
Magic Blue Hotel
Magic Blue Hotel
#50 of 211 in Playa del Carmen
664 reviews
5.7 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#59 of 211 in Playa del Carmen
5,525 reviews
7.4 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#42 of 211 in Playa del Carmen
1,420 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#22 of 211 in Playa del Carmen
8,695 reviews
7.7 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#40 of 211 in Playa del Carmen
9,502 reviews
22.3 mi away
Grand Oasis Tulum
Grand Oasis Tulum
#18 of 23 in Akumal
2,054 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Hideaway Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Hideaway Playacar

Property: Royal Hideaway Playacar
Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Expedia, DerbySoft Ltd Shanghai HQ, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing