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Sandos Playacar Beach Resort
Ranked #63 of 213 Hotels in Playa del Carmen
Certificate of Excellence
région parisienne
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“great holidays”
5 of 5 bubbles Reviewed 7 August 2011

Beautiful complex at the 1 hour of cancun.
We made two excursions by kioni Magnificent, very well organized. Chichen Itza : do it. A day in a natural reserve (bio sphere). Very nice.
What I liked
Spacious rooms, no noise. Space out green maintained well. Beach the best of the long beach. Varied and very good foods. Services without criticism. Well equipped gaming room. Beautiful swimming pool. Easy to find a deckchair on the beach. The quality and the kindness of the waiters
What I did not like
Too much air conditioning in restaurants. Access to the French restaurant that for the adults. Nobody speaks French. Too present animation. The evenings entertainment are too noisy. Nothing to visit in town. Reception is not honest (problem of exchange)

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fab78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,790)
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English first
jsgeorge
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 August 2011

Had a wonderful time here. Flew in with my husband from East Coast, my kids came from the West Coast. Had a great time. Staff is incredible! Buffets were very good, lots of choices. A La Carte resturants were ok.
entertainment everynight...and day at the pool. Beach and pool volleyball were tons of fun. Did Aqua Aerobics every day. Couldn't have asked for a better resort. 'Isabel' our houskeeper had a fantastic surprise for us every day..we all couldn't wait to see what we got that day! :)
AIRPORT TRANSFER: Booked through the hotel 'HOTEL EXTRAS' pick up at the airport was smooth.....arranging for transfer back to airport not great, other travelers on our shuttle had the same problem. Will book transfer through the airport next time. Cheaper AND you don't have to wait for other travelers. IF YOU GO TO SANDOS--participate with the staff! So much fun...I felt bad for the 'stick in the muds' that never smiled or seemed to have a good time only watching things. DO IT! Had a great time!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jsgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

This is our 5th time at this resort... I am a travel agent, therefore I have travelled to many all inclusive resorts in different places. This resort is still one of my favorites. It is a good resort overall. The beach is amazing, the food is good and never lacking, the rooms are always cleaned well.

My only pet peeves are the dampness in the rooms at all times and that the Select Club section on the beach is abused by non select guests and there is no one there, security to monitor this area. There are non-smoking signs in this area of the beach and yet people are puffing away and no one does anything about it.

Again I definetly recommend this resort and will return.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sunseekefrommontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

We went to Sandos Playacar in April and had a wonderful vacation. The food was plentiful and there were plenty of variety. The grounds were absolutely spotless and well maintained. The room in the older section were a bit small as were the beds, but they were clean. The staff were also great and always polite. The beach was absolutely awesome, the water, the sand , and scenery were a blessing. I woul not hesitate to go back to this resort again. Oh yeah and the monkeys were very entertaining.

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jpepCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, Ca
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 4 August 2011

Arrived at the resort, given a very smaill room that had a view of a Tree, an elevator out of order and the fourth floor accommodation.
Moved to another room where the air conditioner did not work, four technicians in our room until 11:00PM not fixed, switched room again. By the time we were settled we had moved from three rooms.
Service very basic, food, nothing too good everything tasted the same.
The only thing worth about this resort is the BEACH. Beautiful white sand a crystal clear sea.
Do not bother to book an all inclusive here, find a better on

Room Tip: not at this resort
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank vedado52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinley Park, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 August 2011

We just got back last night from a wonderful weeklong vacation at this resort and it was fabulous! The staff was very friendly and accommodating. There really isn't anything bad to say about this place. The drinks were great, my three boys (12, 7, 5) had a wonderful time, and it was just absolutely beautiful. Rafael at the pool bar in the Riviera section was incredible!!! How he kept all the orders straight was beyond me. The Sandos Animacion people were great -- and we LOVED Vicky!!! She was very good with the younger kids. The food was delicious, but the Riviera Maya restaurant took awhile to get our food and to get seated (go early!!) but the food there was very tasty. We loved the Italian buffet too -- and our last night there were ate at El Gaucho and the food was, once again, DELICIOUS. We loved the shuttle between the lobby and meeting point, but we also loved the walk from our room to the main pool. I did not, however, like the fact that the Royal Elite people who said it's not a timeshare would not accept the word no. Oh, and the 90-minute presentation ended up being almost three hours. That's the only bad thing I can say about this place. We had a great time!!! Thanks Sandos! Can't wait to see you again. :)

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mommy23boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 August 2011

I went to Sandos with my boyfriend in last October. We joined club sandos and had free pick up and drop off in Cancun Airport. Also for joining we had a wine bottle waiting in our room. The hotel was not full at all so we got an room upgrade. We stayed in the Riviera section which is on the back of the complex, and by the map we were kind of disapointed by the distance to the beach. But not at all, first they had golf carts all day long, but we never got them. the walk was super pleasant and about 5 minutes, great exercise! We just had everything we needed in my beach bag so we didnt have to go to the room often. Other nice point in staying in Riviera is the pool complex, that is great because almost all guests used the front pool, so we had a gigantic private pool!
The beach is clean and they have all sorts of activities if you want to do some sports or dance, there are also activities in the front pool (we won a coco bongo pass on a game)!Also the hotel is the last one on the complex so if you walk to your right you have this beatiful beach almost dessert place.
The spa is the best, first the gym is very equipped and new, and there is an awsome massage pool, only adults, very relaxing. After we discovered it, it was a daily stop.
You can also get out of the hotel and walk on the complex, not far you have a mini plaza with shops, internet, etc.
We also hired a snorkel trip with the hotel, it has awesome. A boat from the hotel took us and another cople to coral area not far and we snorkeled for about 30 minutes, with none of those boat entretainment (which i hate).
The only complain of the hotel would be the food, it was very good but almost the same every day so i just couldnt have the same for 12 days...we went to playa del carmen town and ate there a few times (have a haggen das icecream place) there are excelent restaurants, and i was good to have a different food once in a while.
So at the end it was great, the staff super friendly, the room always clean with no tips, clean beach and pool! Want to go back!

Room Tip: Rooms in the Riviera section all have a big jacuzzi either on bathroom or balcony.
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  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank DaniFerreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandos Playacar Beach Resort

Property: Sandos Playacar Beach Resort
Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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