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Sandos Playacar Beach Resort
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Reviews (14,207)
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Reviewed 5 July 2014 via mobile

Check-in smooth Argentina clerk very SWEET. Royal elite clerk Sameira Horrible/RUDE. BEACH ROOMS bldng on the right cmng frm buffet.HORRIBLE very old.Per Sandos should be updated by December2014.Go with open mind.Bed-pillow COMFORTABLE decided not 2 change rooms beach so close. Girls@ cupcake cafe so nice. Buffet good.Crepes delicious. Mdtrn/Asian rstrnt good. Juice bar delicious
Arcade/bikes/theater NICE. Please fix seatbelt on child seat broken. My 2yrold
survived the ride. Beach gorgeous.Overall all 5 of us had a BlAST. Returning nxt yr with 14.

  • Stayed: May 2014
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Thank lauramateo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

My husband and I just returned from a 1 week stay. We very much enjoyed our trip at sandos playacar and I would recommend it. We stayed in the Rivera select, adults only section and I believe that is the way to go. Although it was a quite a walk to the beach the adults only pool is awesome, it's absolutely ginormous like a lake, it's never crowded and has a swim up bar. They also have a entertainment and a lunch buffet set up everyday until about 4. The adults only breakfast buffet was great too. Lots to choose from and fresh squeezed juice blends. The main part of the resort can get very loud from the entertainment at night, so it's nice to be able to escape to a quiet part of the resort. We had a 3rd floor, jungle facing room and it was very clean, private and super relaxing to be able to look out at butterflys and the tree tops. The first night they put us on the ground floor next to the pool, it was dark and stunk of mold so we asked to be moved. The new room was literally a breath of fresh air and everything was better after that. I should also mention that there are golf carts and vans that provide transportation from the two sides of the resort and I recommend making use of that to save those tired legs and your time.

As others have said, the beach is gorgeous with soft sand, lots of shade and crystal clear water. It was absolutely wonderful. Drinks were always flowing, try a "riveria maya" drink, yum! and there was always a place to open get a snack. Everyone working was super friendly and the nightly entertainment was pretty good. Entertainment put on by staff was bilingual and often the English portion was about two words, but it was still a good time. There was lots to do at the resort, but some activities were only open at certain times which was a little annoying. For example mini golf only during the day, while I feel like that's more of an evening activity and archery was only open for 1 hour a day etc.

Food was good, and it's impossible to go hungry here. It just would have been nice to have more options for dinner. The nightly main dinner buffet was hit or miss because they do a different nationality of food each night. I think that they should just have a Mexican station open every night because that is really where they excel. Also don't miss the Mexican restaurant.

All in all I feel like its a good value and a great place. If your on the fence just do it. Also I should mention that no one ever bothered us about a time share although from the reviews on here I was expecting it.

Room Tip: 3rd floor all the way on Riveria select. If you get a moldy smelling first floor room ask to be moved. There are better rooms.
  • Stayed: June 2014, travelled as a couple
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4  Thank fireflyer81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Big 5 star hotel, all inclusive. Service was fast. (room service not that much) We didnt like our room (it smelled like humidity and it had only one king size bed..and I was with my aunt so there was a mistake) and they upgraded us right away.
Food and drinks werent THE BEST. Service and allocation WAS. Beautiful beach service, water sports, fun everywhere!
It is a place to go with your family. I wouldnt recommend it for a fun trip with friends, because it is not fot that. Full on kids, children activity..
Neither for couples...too noisy.
For families..best option. Kids until 16 will have lots of fun.

  • Stayed: August 2013, travelled with family
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2  Thank Eileen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

We paid a lot of money for this hotel on recommendation from a family member who had been there a few years back, big mistake, the rooms are very tired looking we had very large cockroaches on a few occasions, awful damp musty smell, the pillows are rock hard, we both had sore necks by the end of holiday, the tiles in the lobby area are broken and beside pool, we both came down with a bug for two days, the entertainment is the same from week to week, and the the food is not what I expected at all , there are flies around the open buffet area which put me off, and the maids knock your door at 8am to clean your room, we asked them to come back and we didn't get our room done that day , the a la carte booking system is a joke we were sent from the main reception to the lobby at the other end of hotel to book these, then to be told we could only get 6. 30.. the only one we enjoyed was the french the others are not worth it, we also had a problem with our safe not opening during the holiday and had to wait in our room half an hour until an employee came to fix it , we would certainly not return to sandos playacar, oh and you don't get premuim drinks, they are watered down

  • Stayed: June 2014, travelled as a couple
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1  Thank sk199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Arrived at sandos after long long journey and was greeted by very friendly man at reception who gave us a glass of champagne (wine).Check in was quick then we got taken to room . Lovely huge space with jacuzzi in bathroom. Had view of pool and riviera blue snack bar. Was 10 to 15 min walk to main area of restaurants etc but it was such a lovely walk. We saw iguanas, coatamundi and a couple of times monkeys. Tried all a la cartes and french was best. Food in main restaurant not brill and got annoyed with birds keep flying in all over the food. Cocktails were lovely. The whole area paths, gardens pools etc. Were always lovely and clean. The beach is to die for. White sand and clear water. Went on couple trips. Chitchen itza and mayan trip. Both very good. Would like to thank everyone at the sandos for making our holiday enjoyable.

Room Tip: Family rooms were lovely and quiet
  • Stayed: May 2014, travelled as a couple
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Thank linda j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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