There were both good and bad things about this property.
The very best of the good included the most wonderful holistic massages - thank you Mollismo (sorry about the spelling) and Jasmyn! The location is perfect, an easy trip into town by foot or taxi. The beach atmosphere was friendly and fun, without being desperate. The cleaning, front desk and food staff were great - we tipped and they deserved it. Wonderful coffee at breakfast. Excellent thin crust pizza at lunch. The buffet was good (nice fish selection), which was a good thing because there is only a small window to reserve your two sit-down meals. In general the tourists (mostly Italian and Canadian) were polite to the staff - if they aren't it makes us uncomfortable. We met some lovely people, especially some Brits. Sylvia was our friendly connection through social media. We requested a room near the sand, and we were accommodated, with a catch. We were given the wheelchair accessible room which was fine, except it does not have a bathroom door! Awkward! We figured ways around this problem without complaining (thankfully neither one of us were ill) but thought it should have been better acknowledged by the girls who were managing. I don't imagine a room without a bathroom door is every easy to sell. One had "absolutely no idea" there was no bathroom door in our room. Another gave us information that just wasn't true. We were in the "first club" area which I wouldn't recommend. There were some nice quiet lovely people there, but in general I've never seen so many sour faces on women in my life. One was loudly complaining about the angle the sun was hitting her face. I travel a lot and have thought about purchasing a membership, but now I'll definitely wait. The bed was firm but good, and the air conditioning was lovely and quiet.
You can tell it is an older property. The outlets sparked a few times, and we had a towel ready whenever the people above us showered, because water (only a small amount) would drip out of the ceiling vent. The wine was basically undrinkable, but the scotch was surprisingly good! The property is set up beautifully, with lovely grounds EXCEPT they have the property pushers right where you can't avoid them. We were accosted immediately upon arriving tired from our flight. We didn't have to get rude then, but did have to later with a more aggressive salesman. Whatever thoughts we might have had with looking around the area were smashed right there and then.
Overall I wouldn't recommend this property, but would try some of the other hotels in the immediate area!
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- Also Known As:
- Occidental Allegro Playacar Hotel Playa Del Carmen
- Allegro Playacar Occidental
- Playacar Resort
- Occidental Playacar
- Playa Del Carmen Allegro
- Allegro Playa Del Carmen
- Allegro Playacar Mexico/Riviera Maya - Playa Del Carmen