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“Average at best”
Review of Allegro Playacar

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Allegro Playacar
Ranked #80 of 211 Hotels in Playa del Carmen
Reviewed 1 September 2008

We stayed here in early August with our two sons (9 and 12) for six nights after booking via an auction site for approx $130/night - as kids were free. I'm glad we didn't pay much more because it wouldn't have been worth it.

Bottom Line: If you can book this resort for a decent price and have low/minimal expectations, you'll be fine. If your paying $175+/night, you should consider other options as there are many. The 3-star rating is appropriate but be careful and don't pay a 4-star price. The Wydham Azteca and the Iberostars are definitely a step above Allegro.

This was our fifth trip to Mexico in the last three years. Prior to arriving, we had spent four nights at of our favorite remote outpost in Mexico. In our travels, we have stayed at AIs, local hotels, eaten at very small local restaurants, and eaten food from a variety of street vendors. We have never experienced a bout with Montezuma's revenge. Within 24 hours of our arrival, we were all paid a visit. Our experience was not unique during our stay as many other guests were visited. It's our belief that it came from the water we were served at our first lunch. The resort either does not filter or has issues with their water filtration system. This issue will be difficult for you to avoid as this water is in your pop, ice (and thus frozen drinks), and coffee. We switched to bottled water and limited our in take of resort liquids (except beer and wine). We took our bottled water to meals and made coffee in the room with it. Within a day or two of the switch everyone was fine again.

The rooms are adequate, a bit dated, and starting to show signs of age. The air conditioning worked quite well and the ceiling fan ensured air movement. There are eight rooms in each building which gives the resort a nice appearance. Unfortunately, the walls are very thin and sound travels easily (conversations, tv, etc). Luckily we had few neighbors and quiet ones in our building - unfortuantely the same couldn't be said of my crew.

Overall, the food is just barely average. The buffet is generally disappointing with a very minimal selection of items. The main 6 meal items (meat, starch/bean, vegetable) are repeated four times on the buffet - one wonders why they couldn't offer a bit more variety rather than having four of the same dish?

For dinner, the themed restaurants are slightly better than the buffet and recommended versus the buffet. The themed dinner nights are also a savior from the dreaded buffet. We missed Caribbean night (as we ate in town) and found the food on Mexican night very good (avoid the al pastor station as it was simply terrible - the skirt steak off the grill was quite good a long with numerous side dishes including the salbutes).

The grill by the pool for lunch is, again, a much needed rescue from the buffet offering burgers, chicken, fish, vegetables, and pork. Food here is good but did you really come to Mexico and pay $200+/night for hamburgers? The pizzeria is also decent and help to add some variety for lunch or nice late afternoon snack.

They do a nice job on maintaing the grounds and the pools are ok. The "party pool," nearest the ocean and bar, is where the normal AI activities take place. A larger quiet pool is directly behind this and offers some peace and serenity and a more appropriate play place for younger children.

The outdoor bar area is typically understaffed so expect some lines and wait times for an adult beverage. The plastic bar glasses will also be in short supply on a daily basis so keep tabs on your non-alcholic cup and re-use it. Non-alcholic beverages include a pop machine, purified water (not cold), and two juice choices. The water and juices typically will run out and the pop machine is also subject to break downs and outages.

  • Stayed: August 2008, travelled with family
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2  Thank Sol_Mates_and_Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 August 2008

The customer service was amazing. The front desk employees went out of their way to help us. Unfortunately, the food was pretty poor. It was never the right temperature. The rooms do not have roofs. They are made out of straw so your room never really cools down. Also, the last few days we started having little bugs in room. The pool is okay. Needs some repairs for the tile but overall okay. Overall, this would be a great place for a family with kids but not for just a couples vacation.

  • Stayed: August 2008, travelled as a couple
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2  Thank bleggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2008

Myself, my wife and another couple stayed at the resort from 8/9-8/16. Here's what I think... Whether it was miscommunication by the resorts or RCI's paperwork or our fault, when we arrived at the resort we were under the impression that the All inclusive Plan was optional. We found out that it was mandatory for RCI members to pay a fee of $77.00 plus tax per day per person for the all inclusive charges which we were not expecting to expend.. RCI was not helpful in working out the situation and basically we were stuck paying for days we either were out of the hotel or for drinks we don't drink.. Please believe me.. There is no doubt that you can feed and beverage yourself and your spouse for less than $1,000 for 7 days in Mexico.. We know that for a fact because we did just that the next week in Mazatlan... On food and beverages for 2 adults, 3 meals a day or whatever we had cost way less than half of what we paid at the Allegro and the quality was much much higher.

This All inclusive kick that many of the resorts are switching to is in our opinion the biggest money grabbing scam going... They charge you whether you are at the resort, on tours or if you check in late....

With that said, the resort itself was very nice.. The Staff was friendly and helpful and the Hotel itself was clean and well maintained. The rooms were musty and dark but if you opened the windows and let some light in the smell was gone in a day or so. It was very humid there but the weather was beautiful. The food was adequate at best and the specialty restaurants would not have made it in any other city. . Would I go back to the Allegro? .Not on your life if they have a mandatory all inclusive fee..

  • Stayed: August 2008, travelled with friends
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1  Thank Mitchell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2008

If you want a fail-safe vacation on fablulous beach that has it all, Allegro Playacar is the place. I took my two boys, 18 and 20 (a highly discerning age group!), and they loved it too. The staff could not have been nicer or more helpful. Don't look for high-end luxury--the rooms are simple and the TV channels can be a little fuzzy, but they are clean, comfortable, and quiet, and we slept very well. Food is very good with wide variety of selections from multiple buffets. After a couple of days, the waiters got to know my preferred drink and brought them to me without me asking. (And they genuinely seemed to enjoy their jobs.) I thought there was a slight musty smell in the room, perhaps from the AC, but nobody else noticed, and open windows cleared it out. In any case, hardly a problem compared to all the pluses. I've traveled all over the Caribbean, and this place offers the one of the very best values for your money.
Ben

  • Stayed: August 2008, travelled with family
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2  Thank Bluewaterben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2008

We were sooo excited to be on our honeymoon, checked in...everything ok so far because we were excited to be somewhere warm not knowing what awaited us just around the corner.....and then we saw the room that we would be staying in for the next 10 days and everything came to a screeching halt. Not what we expected! The room was small and once you take a shower you are painfully aware of how small it is because there are no shower curtains and the water gets everywhere so you have to mop it all up with the 2 towels that you get. The bed, what a nightmare, so hard with springs fighting against your body we woke up sore all over. The only reason we were able to sleep at all was because we were exhausted from our early flight. Everything felt wet and damp including the bed! There were lizards in our room, mold in the bathroom, no beach, the food was mediocre at best and the place was not more than average in every way. We couuldn't bare to stay another night so we made arrangements to stay somewhere else, switching rooms wouldn't have helped since all of the rooms are identical with the same problems. We heard plenty of complaints from other visitors staying at the resort but we were all hostage so to speak since we had purchased an all inclusive package. We cut our losses and took our chances and left . Oh I didn't mention THE MANAGMENT was the worst part of everything nobody help us.

  • Stayed: August 2008, travelled as a couple
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2  Thank b0b68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2008

The Staff was mostly friendly, the grounds were beautiful. The pools were clean. The beach are was intact.

The food was mediocre at best.Typical buffet food with lots of repeats. the grill was ok for burgers and hotdogs if you had kids. It was nice to have the pizza place open most of the day. The fountain machine on the bar did not work so you had to wait in line. The two restaurants were nothing special. At least the Italian place had A/C.

All the room have NOT been remodled. The rooms were small, but you don't spend much time there anyway. the beds were horible. It was a foamy on a box spring. the shower tiles were horrendous. but there was a hand held and lots of hot water. The huts are very spred out so you are either close to the pool/beach or not.

The staff to sign you up for the look see of the other hotels were very pushy and called your room.

My biggest complaint was there was no free internet. They did have wireless but charged you for it. I took my own computer to do some work and had to pay for wifi. then found out there was a plug in directly to the router in the little computer room, so i used that and didn't have to pay.

I had a problem with the water. It made me and many people I met sick. That includes pop, smoothies, drinks, soup etc. I had diarehhria all 10 days. and drank 4 bottles of pepto bismol. Apparently they do NOT FILTER.

  • Stayed: July 2008, travelled solo
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3  Thank magicrain3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2008

We were reluctant to decide on the Allegro Playacar resort based on reviews that we have read. Our main concerns were the quality of the rooms mentioned and the amount of children at the resort. Both were absolutly false. Our room was very nice. Not extravagant, but much better than I would expect for a rated 3-star resort. Also the resort did cater towards children, but did an excellent job with the activities. The kids that were there, did not bother us at all. Honestly could hardly notice them.

Food was good for a buffet. Drink were excellent. Victor at the 'time share recruiting' desk was our friend all week. He was the best.

I would highly recommend this resort to anyone that is look for an excellent place within this price range. I would go back.

  • Stayed: July 2008, travelled as a couple
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1  Thank claymc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#44 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
Price Range: £135 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Mexico/Riviera Maya - Playa Del Carmen

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