We stayed here in early August with our two sons (9 and 12) for six nights after booking via an auction site for approx $130/night - as kids were free. I'm glad we didn't pay much more because it wouldn't have been worth it.
Bottom Line: If you can book this resort for a decent price and have low/minimal expectations, you'll be fine. If your paying $175+/night, you should consider other options as there are many. The 3-star rating is appropriate but be careful and don't pay a 4-star price. The Wydham Azteca and the Iberostars are definitely a step above Allegro.
This was our fifth trip to Mexico in the last three years. Prior to arriving, we had spent four nights at of our favorite remote outpost in Mexico. In our travels, we have stayed at AIs, local hotels, eaten at very small local restaurants, and eaten food from a variety of street vendors. We have never experienced a bout with Montezuma's revenge. Within 24 hours of our arrival, we were all paid a visit. Our experience was not unique during our stay as many other guests were visited. It's our belief that it came from the water we were served at our first lunch. The resort either does not filter or has issues with their water filtration system. This issue will be difficult for you to avoid as this water is in your pop, ice (and thus frozen drinks), and coffee. We switched to bottled water and limited our in take of resort liquids (except beer and wine). We took our bottled water to meals and made coffee in the room with it. Within a day or two of the switch everyone was fine again.
The rooms are adequate, a bit dated, and starting to show signs of age. The air conditioning worked quite well and the ceiling fan ensured air movement. There are eight rooms in each building which gives the resort a nice appearance. Unfortunately, the walls are very thin and sound travels easily (conversations, tv, etc). Luckily we had few neighbors and quiet ones in our building - unfortuantely the same couldn't be said of my crew.
Overall, the food is just barely average. The buffet is generally disappointing with a very minimal selection of items. The main 6 meal items (meat, starch/bean, vegetable) are repeated four times on the buffet - one wonders why they couldn't offer a bit more variety rather than having four of the same dish?
For dinner, the themed restaurants are slightly better than the buffet and recommended versus the buffet. The themed dinner nights are also a savior from the dreaded buffet. We missed Caribbean night (as we ate in town) and found the food on Mexican night very good (avoid the al pastor station as it was simply terrible - the skirt steak off the grill was quite good a long with numerous side dishes including the salbutes).
The grill by the pool for lunch is, again, a much needed rescue from the buffet offering burgers, chicken, fish, vegetables, and pork. Food here is good but did you really come to Mexico and pay $200+/night for hamburgers? The pizzeria is also decent and help to add some variety for lunch or nice late afternoon snack.
They do a nice job on maintaing the grounds and the pools are ok. The "party pool," nearest the ocean and bar, is where the normal AI activities take place. A larger quiet pool is directly behind this and offers some peace and serenity and a more appropriate play place for younger children.
The outdoor bar area is typically understaffed so expect some lines and wait times for an adult beverage. The plastic bar glasses will also be in short supply on a daily basis so keep tabs on your non-alcholic cup and re-use it. Non-alcholic beverages include a pop machine, purified water (not cold), and two juice choices. The water and juices typically will run out and the pop machine is also subject to break downs and outages.
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- Also Known As:
- Occidental Allegro Playacar Hotel Playa Del Carmen
- Allegro Playacar Occidental
- Playacar Resort
- Occidental Playacar
- Playa Del Carmen Allegro
- Allegro Playa Del Carmen
- Allegro Playacar Mexico/Riviera Maya - Playa Del Carmen