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“Great place”
4 of 5 bubbles Review of Allegro Playacar

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Allegro Playacar
Ranked #88 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great place”
4 of 5 bubbles Reviewed 30 May 2014 via mobile

This hotel is great, beautiful location and even better right on the beach.
All staff are very friendly and good entertainment. It is ideal for families or couples.
It is kept clean and well looked after, I would definitely go back and recommend to friends.
The only reason I didn't give it 5 is because we had a couple of incidents but they are not really worth mentioning.

Stayed August 2013, travelled as a couple
Helpful?
4 Thank Jazz J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (695)
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English first
Nelson, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

Allegro Playacar is a perfect resort for families. We traveled with two boys, 7 and 3 years. We wanted a smaller resort, no crazy water park, so that the kids wouldn't go crazy and we could enjoy our vacation, too. Allegro Playacar was just the right spot! They do run a lovely kids club with super nice staff. We very much enjoyed the two pools, so that we could play and relax with the kids in the quiet pool when there was animation going on in the front pool. The staff is soooooooooooooo nice and so great with the kids - there was always a smile or a little cuddle for them. As a mum, I very much enjoyed not having to do anything - "our" maid Rebeca kept our sweet room super clean (the boys always looked forward to her lovely towel animals) and "our" waiters, especially Manuel and Luis, spoiled us every day. The food was great - very yummy, great variety and we found something every day even for our picky eater. We very much recommend Allegro Playacar - would go back any time (in fact, we've started saving for next year ...)

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gerda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experienc... G, Manager at Allegro Playacar, responded to this review, 5 September 2015
Dear Gerda H

First of all, we would like to thank you for taking the time to share your experience. For us, its extremely important to achieve customer satisfaction, and therefore, your opinion is an opportunity for us to discover new ways to improve.

One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us!

We really hope you can give us the opportunity to host your stay once again; we will make sure you have a pleasant stay and a memorable experience. Should you require any assistance, please know that we are always available for you.


Christian Cuevas
Guest Experience Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Great service, super clean, perfect beach! We stayed 5 nights and wish it would have been longer. We went for a relaxing trip and that's just what we got. There were night time shows that we're fun, there were plenty of options for drinks, and always an available beach or pool chair. The water was amazing. We met some great people too. We plan on going again as soon as possible. As for the A/C, it could have been better, but we were in our rooms only to sleep at night. Due to the reviews we brought a small fan with us and that made a huge difference. That didn't take away from the resort at all. The perfect place to get away and not spend a fortune. We would certainly recommend it to anyone and will be going back!

Room Tip: Email Sylvia.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 27 May 2014 via mobile

This was our 4th time to Mexico having previously stayed at Princess, Yucatan and Riu Palace. We picked this hotel as wanted somewhere smaller and a bit more 'personal' and we certainly got that! We were a party of 8 adults and we travelled with BA. My husband e-mailed Guest Services before we went as we had 2 birthday celebrations whilst there. I have to say the staff couldn't do enough for us - we had brill rooms, by the pool and beach and had VIP bands. We were inundated with gifts, Cava, choc covered strawberries and fruit etc. We had NO problems with our room at all. Cannot praise the staff enough - thank you to Cecilia, our lovely maid who made wonderful towel animals every day. The food was brilliant - lovely in the Italian and the buffet. The entertainment team brill - best ever and they made our holiday! They all work so hard. Yes, rooms may need a little updating but we found them ok and have stayed in much worse. Would highly recommend. Thank you to all the staff who made our stay completely memorable - we had a fab 2 weeks!

Stayed May 2014, travelled as a couple
Helpful?
3 Thank DiDooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario's Highlands, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

To begin I can not say enough about the staff at this resort. There is nothing they won't do to make your trip a pleasure. This was my second time to this resort and we will go back again. This trip I travelled with my mom and two young children and there was never a moment I felt uncomfortable or unsafe. They are so incredible with the children and making sure everyone is having a good time. TIP the staff well they more then deserve it. The variety of food is fantastic and kid friendly. The rooms are spotless and the resort grounds are gorgeous. There are lots of shops just outside the resort to wander through and you never feel pushed to buy anything. Completely gated area. What more can you want or need?

Room Tip: Try and book a room in the middle around building 38. It's near everything but not too close tha...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Krista R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 26 May 2014 via mobile

This complex is NOT 4* . I would not return here or recommend this to anyone. It's shabby, dated, substandard finish, old and broken fixtures and fittings. Reception staff were indifferent to requests for things to be repaired. Our air conditioning was broken as we had two rooms therefore we had something to compare. They were reluctant to change our room stating it was working. It was as if a child were blowing out candles. My mothers was belting out!! They put someone straight back in that room when we moved. Our safe broke twice. They had to replace it. I waited an hour for someone to turn up to mend it. He was very good when he did arrive. Our remote control was broken and the fridge. After 4 requests this was still not attended too.
The only thing this complex has going for it is the food. It was very nice, plentiful, lots of choices (except for cheese). The restaurant staff were very friendly and gave very good service. The bar staff equally the same. The Maids were also very good x it's a shame because the majority if the staff here were lovely. It's just the place was so shabby, I would not recommend this to any if my friends or family. We did see some people who were on honeymoon; this is definitely not honeymoon quality!

Stayed May 2014
Helpful?
2 Thank Kazraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
red bluff,ca.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

My wife and I just came back from a two week stay at Allegro Playacar. This is not our first stay at this resort. We are First Club Members and really like going to this resort. We have stayed at other Allegro Resorts, but this is a special place for us. The entire staff at this resort is friendly, helpful and fun to be around. In fact, we have employees at this resort that we are proud to say are friends. The food is very good, the beach is great, the downtown is not far. People complain about different things at resorts, but you only get what you pay for. I would not hesitate to recommend this resort to anyone. Our only complaint about this resort was the bed was very hard. However, through our own error, one could ask for a pad to place on top of the mattress. Our room was very clean. We had an issue with the toilet and the staff was fixing it immediately.

Room Tip: All the rooms at this resort are close to the beach and pool.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snowman49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegro Playacar

Property: Allegro Playacar
Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Mexico/Riviera Maya - Playa Del Carmen

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