I was traveling to Mexico with a group of 5 friends to visit the ancient Mayan pyramids in Tulum for December 21st 2012. Once we were done with all the ceremonies and get togethers, we had to look up a hotel in a rush because we had forgotten to get a room previously. We stopped at a internet cafe in Tulum and made the reservation online, which required you to supply a card number to reserve the room.
Once I got there the staff was sort of rude (Saturday night 11 pm) but since I'm fluent in Spanish things went a little bit better. I had to wait for them to confirm my reservation on the phone, in which they said that I had to make my payment in cash because the card was only to save my room. I was strung out on 3 days no sleep with my friends and my attention span was off (my fault). I asked staff for a receipt and they handed me my reservation papers back and told me they were as good as the receipt.
Upon arrival, I noticed the Air Conditioner didn't work, our door wouldn't close (had to sleep with an open room), the jacuzzi tubs were unfunctional, no hot water, bad room service, close to no towels, and the water gushed out of the tub whenever you tried to take a shower. The beds were terribly stiff as well, it was nothing short of an awful night.
After leaving the hotel, we proceeded to go to the airport, when I try to use my card to buy a coffee, it gets declined. I had to make a pricy international call to my bank to find out that Hotel Maya Turquesa had also charged my card that night through the booking agency, coming to a price of a wooping 370 dollars for a hostel style hotel for 6 in middle of Playa del Carmen.
The booking agency has been good enough to me to help me solve the situation but the hotel staff keeps reassuring I never paid cash, when I actually have a group of 6 people seeing me pay cash at the counter as well as 2 hotel staff members that were probably laughing behind that "good service" smile. I now have an overdraft in my account and no money to get through the month.
Please stay away from this hotel at all costs. There are cheaper and better places around playa del carmen or cancun/tulum. The other 3 hotel experiences I had in Mexico were beyond amazing compared to this, so I'm guessing it was just the wrong night at the wrong place, with the wrong dishonest staff.
I accept my loss, I would just absolutely hate for anyone to become a victim as I did. Please be safe and keep 100 eyes open when you travel out of the country.
- Official Description (provided by the hotel):
- Hotel Maya Turquesa, has beautiful rooms a few steps from the sea in a privileged central area of the Playa del Carmen, with a family atmosphere, excellent service and personalized attention.Located in the heart of Playa del Carmen, approximately 60 kilometers south of Cancún.Blessed by its turquoise blue sea, white sands of the Mexican Caribbean and that typical atmosphere of a small Mexican town. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Maya Turquesa Mexico/Riviera Maya - Playa Del Carmen