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“Great family hotel”

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Hotel Maya Turquesa
Ranked #198 of 213 Hotels in Playa del Carmen
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great family hotel”
5 of 5 bubbles Reviewed 17 August 2014 via mobile

My advice would be to see the room you are renting there are some better than others. My family came without reservations and we rented three different rooms. They were thoughtful enough to let us know when the family sweet was available so we could reserve it. The receptionist speaks very good English and is very helpful and the pool is just the right size. I will be coming back to this hotel many hotels here have outdated TVs and hotel bedding, here they have nice comforters and flat screens. The air condition is super cold too.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 reviews from our community

Traveller rating
    14
    17
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    14
    21
See reviews for
15
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8
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jarfalla, Sweden
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 9 March 2014

We ordered a master suite that reportedly was 90 m2 and thought the pictures showed a nice hotel. When we got there 4 adults and 2 children were not in a picture of what is available on the website. When we control measured the suite was only 60.1 m2. The website said it would be multilingual staff in recptionen but they spoke only Spanish.
The 2 weeks we lived there swept the floors only a few times and towels think I never changed. Plus, we got 4 towels for 6 people.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvonne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Playa del Carmen hotels

Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

A group of us stayed recently in the hotel and we really enjoyed our stay. The receptionist who checked us in was very helpful and friendly. I don't know her name but she has been looking after us trough the whole stay. Also it was lovely to come back every day to a very clean room with new animal made from the towels (different every day). Nothing was too much trouble, very good value. Definitely worth to recommend to everyone. Many thanks for all your help.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 13 February 2014

Wow can't believe all the bad reviews.

I stayed at this place over a week and it was awesome value for money. My advice for any hotel booking is not to book too many nights ahead online, just book one perhaps and go from there, better still just turn up as Playa is full of hotels!

The reason I say this is that you are far more likely to be in a better room and get a better rate if you don't book in advance. If you have already paid online then you cannot blame a hotel manager for saving better rooms for walk-ins. They are just trying to run a business. I have stayed at many hotels around the world and this is nearly always the case at budget hotels!

So the owners were friendly and room cleaners did a great job. I had a great estudio at the back of the property for a good price, much cheaper than the miserable German speaking guy offered along at the Sahara place which looked similar.

Had cable TV, mini-kitchenette, balcony, comfy bed. I think they have recently upgraded the rooms because they looked very smart for this price bracket.

I really cannot fault Maya Turquese, you get what you pay for, but the location is great, it's peaceful but 2 mins from Quinta 5.

Some of the other reviewers sound like the would moan about anything.

You will not be disappointed here, don't let other reviews put you off.

Room Tip: Do not book in advance, they always had spare rooms in the week I was there and it's high season...
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nice-n-cozy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 January 2014

One point for the receptionist, Nina who allowed us to move rooms after a LOT of arguing. No other redeeming features. It's noisy, cramped, dirty, uncomfortable and unsafe. Our room flooded while we were out and the staff refused to help us mop it up. The roof terrace looked nothing like the pictures online or in the brochure. Our door keys never worked. There was no wifi or safes in the rooms (the cleaners leave the doors open whilst swapping the dirty sheets for other dirty sheets). It's over priced and too stressful for any holiday stay.

Room Tip: Book a suite a least
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarrieLang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 19 December 2013

They put me in a room closest to the front office. Mallo. They had chairs set up in the hallway 2 feet from a huge pic window. Locals use it as a lounge ALL NIGHT. Slept bad with the noise. I walked by the bus station the next morning and found a nice place. More $ but peace is worth it and the whole place was just remodelled. I was the only one there! 800 pesos vs. a miserable 500.

Room Tip: dont stay near the pool
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank MichaelSuperG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 November 2013

I stayed there for almost a week and it was very good. Clean room close to every thing i would recommend this place to my friends. i can't say more because i enjoy my stay. and i would go back again. as u walk out the hotel u have Restaurant ,pharmacy, and you are one block away from the beach and all the entertainment u need.

Room Tip: We got one of the room on the second floor great room
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruben V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Maya Turquesa

Property: Hotel Maya Turquesa
Address: Calle 8 Norte Entre 10 y 15 Avenida 876 | Colonia Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #198 of 213 Hotels in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Maya Turquesa 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
Hotel Maya Turquesa, has beautiful rooms a few steps from the sea in a privileged central area of the Playa del Carmen, with a family atmosphere, excellent service and personalized attention.Located in the heart of Playa del Carmen, approximately 60 kilometers south of Cancún.Blessed by its turquoise blue sea, white sands of the Mexican Caribbean and that typical atmosphere of a small Mexican town. ... more   less 
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Also Known As:
Hotel Maya Turquesa Mexico/Riviera Maya - Playa Del Carmen

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