I would not recommend this hotel to anyone. When my friend and I arrived they were very nice,the hotel was not what we expected. We went to our room and had no phone and no lock for the safe, so we went to the front desk and were told we had to pay for lock for the safe and as far as the phone they had problems with the service that they had. The car service that we used was through the hotel told us they would be in contact with us regarding what time they would pick us up when we were leaving, which we didn't from them. One of the girls that worked there did call the car service but was told to call back the day before we were leaving. The day before I went to the front desk and asked them to call the service and was told I would have to pay for them to call the service or I could walk to the place which my friend and I did we walked and they told us that they had called the hotel an asked them to give us the message which the hotel did not. So to say the ,least we were not at all impressed the only good thing was the location, the buffet was a real joke.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, LoveHolidays, Travel Republic (UK), Priceline, Hotels.com, HotelQuickly and getaroom.com so you can book your Hotel El Tukan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- El Tukan Hotel Playa Del Carmen
- El Tukan Condotel Hotel
- El Tukan Condotel Suites Beach Club
- Hotel El Tukan Mexico/Riviera Maya - Playa Del Carmen