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“Squeeky bed and lies...”

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Hotel Riviera Caribe Maya
Ranked #21 of 181 Playa del Carmen B&B and Inns
Reviewed 28 October 2013

Found out that the description in hotels.com website for all standard rooms is "queen size bedding" does not match the size of the mattress. Their bedding is "matrimonial" size, which is smaller than a Queen Size. Bernardo, the front desk guy, with a really bad dress code, told me that all the rooms were the same. I requested a room with two beds. He said the hotel did not have rooms with two beds. However, he was going to check and see if there was a room with a King Size Bed. He offered us a King Size Bed on a second floor. The "super suite" offered was surely on a second floor built on the hotel roof and the stairs were made out of wood. The space between steps was at least 1 foot or more in height. Very hard to climb when wet, since it was raining and the steps were slippery. We paid about $60.00 US extra for a King Size bed. The mattress was inside a wicker frame and protected by a mattress protector with a hard plastic backing. The wicker is now dry and squeeks, the mattress protector is noisy and we could hardly sleep since every movement we made was a squeeky symphony. Never will stay there again, not even recommend it to my worse enemy.

Room Tip: Don´t trust hotel description. Matrimonial size bedding is Queen size for hotel. Don´t trust the fac...
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  • Stayed: October 2013, travelled as a couple
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2  Thank HectorRodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 64 of 377 reviews

Reviewed 5 October 2013

Sept 2013 - spent a week in room 203 with no major complaints. The AC worked fine, the terrace overlooking the pool was lovely, and it was ideally located near the less-touristy end of the main tourist street. I read many reviews about the mattresses being too hard (I am very sensitive to that), but the bed in our room was just fine. You can check out free beach towels from the front desk. Other reviews mentioned that the pool closed at 10pm, but we swam in it later than that almost every night we were there, and no one said anything.

Some minor complaints: the lock on the paper-thin door was rather flimsy, and there was no deadbolt. It would not take much to break into the room. The safe in the closet did not have a lock on it. The restaurant attached to the hotel did not appear to have any established business hours. Sometimes it was open, most of the time it was not, and there was no rhyme or reason to it. The hotel does not have a parking lot, so we had to find street parking. We were always able to find a spot nearby, but depending on the time a year, finding street parking could be a problem. If you absolutely need wifi, then this is not the hotel for you, because the wifi is only available in the lobby, and even then the signal was usually very weak. (this didn't bother us, but it might bother others) The hotel's web site shows pictures of a second, rooftop pool, which we were not able to find. Then again, we never asked anyone about it either. It wasn't as close to the beach as I would have liked.

Overall, I would recommend this hotel, quirks and all.

  • Stayed: September 2013, travelled as a couple
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1  Thank Heather T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

We stayed here for 2 days. The hotel was clean and had everything you would hope for from a BB. Affordable and not over the top, strategically placed near the main street but far enough from the noise. Great restaurants and coffee shops just a block away. It was perfect for our stay in Playa.

  • Stayed: December 2012, travelled with friends
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1  Thank Angeles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

Location of the hotel from the beach is not bad (four blocks away), the rooms are really big and the price its ok.
The problem comes if you need Internet, the wifi signal its only available in the first floor and not far from the lobby. They don't even have a good router for customer connections , they use the one the ISP company gives when they make the contract.

Pros>
+Good Price
+Good Location
+Nice and Quiet

Cons>
-NO WIFI
-No elevator
-No restaurant
-1 USD extra if you need security box
-Mattresses like rock, you will not be able to sleep.
-Heard about some discount for playa mamitas beach club, but when we arrive they never mentioned.
-No good attitude of the receptionist.

They could do better.

Room Tip: ask for a room in the first floor if you need internet.
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  • Stayed: August 2013, travelled with family
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4  Thank Israel542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

Far from the beach, rooms not that good, poor administration, service it's ok. We stayed 2 nights, no elevator and with have 2 Little girls, room was in second floor it was dificult to go up and down stairs every time with both kids,

Room Tip: Be sure to read any email you receive from them. and as there is no close to the beach any room will...
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  • Stayed: July 2013, travelled with family
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Thank Rodolfo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2013

We stayed 2 nights at the hotel before going on our round trip. It is true, that everything in Playa del Carmen is on walking distance, but sadly this is the only good thing we can say about the hotel:
We had booked with breakfast included - there was none in the hotel but we had to walk to a coffee shop where we got coffee and a roll for our vouchers. Real breakfast was to be payed extra!
The room was humid and smelled molded. The bathroom looked like it would need some paint and refurbushing. So did the rooms. Internet only in the lobby and even there rarely available. In front of the rooms towards the pool deck there is a tiny seating area. Nobody ever sat there or was in the pool - it feels like sitting right on a street with heavy traffic. There is no wall between pool area and the traffic of highly frequented avenida 10.
We would not go back to hotel Riviera Caribe, nor can we recommend it.

Stayed: June 2013, travelled as a couple
1  Thank SuMa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

Third time staying here, we cannot find anything bad about this hotel. Family friendly, quiet, super nice staff. Clean anda cute rooms, great value. Located 40 steps from la 5ta ave. (counted the steps myself). And just 5-10 minutes down to the beach, depending on how fast or slow you walk. Nice pool, grounds kept super clean, 50% discount for mamitas loungers and umbrellas, we used the coupons everyday, instead of paying 30 pesos for a lounger (all day) we paid 15 pesos, thats about 1.30 dlls, for the whole day. Big clean beach towels. love love love, would not stay anywhere else. Thanks so much! see you next year!!!!

Room Tip: choose rooms with a balcony.
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  • Stayed: May 2013, travelled with family
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2  Thank aineetiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riviera Caribe Maya

Address: Av. 10 Norte esq. Calle 30 Norte, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #21 of 181 B&Bs / Inns in Playa del Carmen
Price Range: £32 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Riviera Caribe Maya 3*
Number of rooms: 25
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Also Known As:
Riviera Caribe Maya Hotel
Hotel Riviera Caribe Maya Mexico/Riviera Maya - Playa Del Carmen

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