We had a great vacation at the Iberostar Queztal. The great service started at check in where the front desk manager, Alejandro, checked us in-we were originally going to be in a building far from the beach and pool and he did not hesitate to check to see if there were other buildings available. We got one in building 21 which was fabulous. Very close to the beach and pool. The only down side to it was that we faced the RIU next door and we would hear their music every night. No major problem. I kept hearing that the beds were really hard and that we would need to ask for a egg crate pad but didn't find that to be the case. The beds were very comfy. I can tell you also that we never had a problem with ants that we often have had at other resorts. The room had a safe that was offered at no charge-again, unlike other resorts that we had to pay $2.00/day for. The mini bar was stocked with beer, soda and plenty of water. The service in all of the restaurants/bars was great. Francisco was one of our regular waiters for breakfast/lunch and always took care of us fabulously. I would brew tea to make iced tea as the tea in the dispensers was always sweetened and after he saw me do it the first time he would always bring me the hot water in a large glass and multiple tea bags as well as fill my own insulated cup (I highly recommend getting the insulated Tervis cups to bring along-keeps your beverages very cold for a long time plus they are larger than the hotel glasses) with ice. He always welcomed our daughters by their name whenever he saw them. Orlando and a couple of other chefs in the morning were always willing to go to the back to get some pico de gallo for me even though it wasn't normally offered at breakfast time. The food was great at all restaurants. The buffet had a very large selection for b/l/d although once we found that the seafood restaurant by the pool/beach served b/l that's where we ate most of the time. We ate at three ala carte restaurants; the seafood, the Japanese and the steak. My favorite would be the steak. I really wish we could have had an opportunity to try the Italian but we took whatever we could that wasn't at 9:00. I don't know why it seems like they have open tables but won't let more people in to dine at the earlier hours. That would probably be my only complaint. The buffet for dinner was always very good and plenty of options. I will agree with so many others that said that the ice cream was fabulous- we all loved the coconut ice cream and would be bummed when that flavor wasn't available. The beach was great. We spent so much time in the ocean that we only went in the fabulous pool once. The pool was very warm-much like bath water. The grounds personnel did a great job cleaning the seaweed off the beach every day. I was glad to see that there was very few topless sunbathers around-teenage kids from the US aren't accustomed to that as they are in Europe. Oh, I have to talk about the animals around the property! We got to see the monkeys and it was so exciting. We went out early in the morning and heard them over towards the Tucan side. We followed their howls and found them on the rooftop of one of the villas. Another night we were walking to the lobby and found another type on the Quetzal side. The were swinging from tree to tree and were so fun to watch. Peacocks and chickens roamed the grounds as well as Tezekees (sp) the were as prevalent as squirrels in the Midwest but looked had short front legs and longer back legs. Only one time were we able to stay up late enough to go to the shows. A great theater but it was too warm and smokey so we had to leave. The Star crew was very good. We talked to many people who had been there 2-3 times before and I can say that we will be going back hopefully sooner than later.
- Official Description (provided by the hotel):
- Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more less
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- Also Known As:
- Iberostar Quetzal Playacar Hotel Playa Del Carmen
- Iberostar Hotel Quetzal Playacar
- Iberostar Quetzal Playa Del Carmen
- Iberostar Quetzal Playacar Mexico/Riviera Maya - Playa Del Carmen