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“Playacar Palace - March 2013”
5 of 5 bubbles Review of Playacar Palace

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Playacar Palace
Ranked #18 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Loch Arbour, NJ
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Playacar Palace - March 2013”
Reviewed 29 March 2013

Just returned from a great stay at the Playacar Palace in Playa del Carmen. Met very nice people staying there (not always the case). The staff was excellent and always looking to get you another drink, carry your food, help with whatever you needed. Shows/activities every night were entertaining (if you wished to participate).

We were able to take advantage of a good portion of the credits. Gustavo and Edwin (along with the other Guest Services support) are wonderful and helpful in getting you signed up, even when dealing with irritating guests (I overheard a few and they always dealt with them politely).

The spa was just renovated and is top notch, including the services. That is worth using the $300 credits you are alotted. If you're not into it, at least take a tour. It's beautiful.

The Italian and Japanese restaurants are very good. Lots of variety at the buffet. The bar pizzas at the pool are amazing....

One irritation was that people do go down and put towels on lounge chairs to reserve them early in the morning (i.e. before 7am if you want to get down there that early). There were enough to go around when including those on the beach, but hate having to sit somewhere when only going down for an hour or two and seeing chairs not used. Very inconsiderate, but it's the same all over.

Dolphin Discovery was a nice activity as was the swimming with Stingrays over in Cozumel. One thing we liked was being able to take the ferry over to their sister hotel there and use their facilities and go snorkeling in front of the pool. Nothing to see in Playa, but enough to be interesting over there in Cozumel.

If you are into diving, the Cenotes are a must. WOW!

Anyway, I have traveled a lot, been around the world and this is the first time I felt compelled to write a review for a hotel. We will look to return.

  • Stayed March 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 1 April 2013
Dear Robert W,

Thank you for your comment son TRIPADVISOR, and for taking the time to write your very first review for us, we feel honour.

I will recommend you some awesome cenotes for diving next visit, maybe we can go together!

Please, remember that Playacar will always be your warm home away from home, and feel free to contact me for questions or requests at your next visit

Hasta Pronto

D. Rubio
Playacar Palace G.M.
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4,277 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,086)
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English first
Springfield, Oregon
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 March 2013

We stayed at the Playacar Palace from March 7-17. Our transfers from the Cancun airport were provided by the hotel and were efficient and quick. At registration they did not have the room we requested (we love room 200) but we were given one just as roomy and nice. We have been to the Playacar Palace 5 times and have never had a bad room. Most all of the rooms look out over the beach and have an expansive view of the water. We did not waste any time getting to the beach. The beach is one of the best I've ever encountered. If you are a beach bum this resort is perfect for you. We never have had a problem getting a lounger and it feels uncrowded. The beach service by Perla is excellent. We lived, ate and drank at the beach most days. We did take the ADO bus to Cancun one morning and then a taxi to the ferry and the ferry to Isla Mujeres. This was easy to do. We rented golf carts at El Sol on Isla Mujeres and spent the day touring the island. We stopped at the Isla Mujeres Palace for lunch and a swim in the pool. Another day we took the ferry located near Playacar Palace over to Cozumel. We walked down to the Cozumel Palace and spent the day at pool. They have snorkeling right off their pool area. Every night we had a wonderful meal at one of the restaurants or at the buffet. After dinner we would walk about a block to 5th Ave. We strolled and shopped on 5th. There is also entertainment at the resort each evening. With the quality of the facility, the beach, the employees, the food, and the location, you will not be disappointed choosing this resort for your vacation.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
5 Thank vlbisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 1 April 2013
Dear Vlbisme,

Thank you for your comment son TRIPADVISOR.

Please, remember that Playacar will always be your warm home away from home, and feel free to contact me for questions or requests at your next visit

Our best wishes to Springfield

Hasta Pronto

D. Rubio
Playacar Palace G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highlands Ranch, Colorado
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 March 2013

Beautiful resort, amazing rooms which were kept spotless throughout the week, beautiful beach and pool area, 5-star service!! However, we bought the "all inclusive" and the food was 2 star at its best (and best was the morning buffet). The wine which came with the "all inclusive" was not drinkable (if you like wine). You could buy a bottle of Kendall Jackson for a $50 additional charge...really?? One of the bell-hops went out on the local ecomomy and bought me a couple bottles of Wente for about $15 each...that is why the service was amazing! The food at the "Chefs Plate" was top notch...however, that was an $80 additional fee. So, if you are a "foodie" and like wine and non-watered down margaritas, I would skip the "all inclusive" and eat on the economy (which included a lot of good Mexican food for a reasonable price) and/or pay for the food at the Chef's Plate...!!! The golf course that the resort is associated with was fantastic...$50 for 18 holes, cart and all you can eat and drink on the course. They made food to order and brought it out to you...course was in great shape and very little waiting! All in all, wonderful vacation spot for a reasonable price!

Room Tip: If you pay extra, you can get an amazing suite with a steam shower, private "bed" type cab...
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  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
2 Thank FoodieDDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 1 April 2013
Dear Jbl123

Thank you for taking the time to write and post your review on TripAdvisor. Daily we give our best effort to create great experiences.


Thank you for your good comments about our staff, The Playacar Family, been pleasant and helpful is our main strength. Our Wine menu includes more than forty different wines from all over the world, including, Spain, Argentina, France, Mexico, Italy…which are consider one of the best wines all over the world. I feel sorry you didn’t enjoy our option and I am sure that our Sommelier could recommend you something you really liked. I invite you to do it at your next visit. I will personally recommend you some great Spanish wines from Rivera de Duero, my home.

The training of our staff is a very important part of days

Please, feel free to contact me for any further comments. Hasta Pronto

D. Rubio
Playacar Palace G.M.
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Montreal
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 March 2013

My husband and I stayed at the Playacar Palace during the first week of March along with our 2 kids (3 & 8 yrs of age). We chose this hotel for its location (right on Playa Del Carmen's 5th avenue) and because of its size. We were looking for a small, quiet resort, where children would be welcomed. Although there weren't many activities for the kids, this was fine with us. They kept themselves occupied just by playing in the pool or in the sand. They did go to the kids' club twice and said they had fun (activities included making a pinata, drawing or playing video games). The club is right next to the pool which is nice if you are an insecure mom like me who wants to keep a distant eye on your kids at all times while still enjoying some time on your own.

The food ranged from good to excellent; we particularly enjoyed the Asian restaurant and the teppanyaki table. No reservation needed and we never had to wait for a table. The service was great at all the restaurants, as well as by the pool and beach. Despite the resort being small, it never felt crowded and it was easy to find loungers.

We spent some of our credits on wine and also purchased a photo session (ended up paying the 11% tax which cost us about 40$ for 5 pictures). I went to the beauty salon with my daughter and we each got a manicure/pedicure. Unfortunately, I waited until day 4 to make an appoinment for a spa treatment and they were booked out, so do not delay or you will be disappointed.

Overall, we really liked this hotel and would recommend it without hesitation.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
2 Thank Izzy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 28 March 2013
Dear Izzy35

All the Playacar Family truly appreciates your comments about our service, and I want to thank you for the time to write your review on Trip advisor.


Please, feel free to contact me at your next visit in order to make all the arrangements about your room and special details and our best wishes to Montreal

Hasta Pronto

D. Rubio
Playacar Palace G.M.
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Minneapolis
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 March 2013

We stayed here the first week in March with a group of family and friends. Our oldest daughter celebrated her 21st birthday on our 2nd nite. We were all treated to a special dinner at the Italian Restaurant which was topped off with a fabulous birthday cake. We had THE MOST fabulous room - Room 100. It's perfect for a family of 4 and walks right out to a fantastic large patio that has a large lounger along with a patio table and chairs. We felt like royalty! The staff are simply wonderful. Marina at poolside is adorable and loves making everyone feel special! Pedo in the Italian Restaurant is excellent. You will not be disappointed. Like other reviews point out, the hotel is aging. It's in a prime location so hopefully it will be "kept up" so families can enjoy this resot for many years to come. In closing, I would like to personally thank Mr. David Rubio. I seen David several times throughout my vacation - he was making made to order pancakes one morning - sweeping the lobby the next - constantly working! David promissed our family vacation would be everthing we wanted it to be... and he was right! As long as David R. is at Playacar - I'll be back. David - I would follow you anywhere! Keep in touch!

Lisa P, (Lance's little sister)

Room Tip: If you can score a room on 1st floor - 100 is the bomb! 102-110 are pretty awesome too!
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank LDP6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 28 March 2013
Dear Lisa

I want to thank you for your kind words on TRIPADVISOR and in person. Was an honor to have you and your entire family at Playacar Palace, your warm home away from home.

Pedro, Marin, myself and all the Playacar Family members are waiting for your next visit, and you know you can contact me for questions or request for your next visit as you did it before.

Our best wishes for you and your family from Mexico

Hasta Pronto

D. Rubio
Playacar Palace G.M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St-PACÔME
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2013

second time in a row at the playa car.what a great staff,Marco,David,Miguel,Ledicia,Donicio,Leonardo,all the professionals.Great foods,resort very clean,room very nise and confortable.nothing to say bad.I'm bored already.
A little deception for the golfers,the Playacar Golf club was not included in the golf package and the carts are not included too at the Moon Place and the Riviera Cancun.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 28 March 2013
Dear Marco

I would like to thank you for selecting Playacar Palace as your destination on your most recent vacation to Mexico and Riviera Maya.

Perla, Dionisio, Miguel, David...and all the Playacar Family appreciate your comments and the time to write it..

We are looking forward to welcome you back at Playacar Palace, and don't forget to write me before your arrival to make all the arrangements for an unforgetable stay

Hasta Pronto

D. Rubio
Playacar Palace G.M.
drubio@palaceresorts.com
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stl
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2013

We just stayed at the Playacar Palace for a week and loved it. There is so much that they do right that I feel badly pointing out room for improvement. With all the activity at the hotel- upkeep must be a constant goal. There needs to be more umbrellas (sun is extremely strong) and people to help with them. The beach needs to be cleaned for litter everyday. Bottle caps, cigarette butts and general trash can accumulate. As for the size of the property-it is perfect. Not too big! The quality of the food was consistent and the new spa was nice. There are a lot of open areas that could be utilized a little better. All in all, they do a great job and I would stay there again.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lscstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this review, 28 March 2013
Dear lscstl

I would like to thank you for choose Playacar Palace as your destination on your most recent vacation to Mexico and Riviera Maya. I also want to thank you for the time to write your experience.

Massimiliano, our head chef appreciate your comments about the food. We have commitment with all our guest who travel miles and miles to enjoy the beach and because of that, daily different members of the staff clean it, housekeeper, administration, activities, human resources...

We are looking forward to welcome you back at Playacar Palace, and please, don't forget to write me before your arrival to make all the arrangements

Hasta Pronto!

D. Rubio
Playacar Palace G.M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
Playacar Palace Resort

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