I was very impressed by the level of service and quality of the food in this resort. After a very long day of travel, missing luggage, rental car fail and lost taxi, we were warmly greeted at the front desk and you might think - oh, this is just because we have just arrived - but the service and warmth of the staff never faultered once our entire 4 night stay. Truly exceptional.
The staff also helped as much as they could in trying to locate our lost luggage with Air Canada. This was very much appreciated :)
The food also really surprised me - first of all, when getting ready for a day of activities - having the 24 hour room service and/or breakfast menu is AMAZING! We ate at the lunch buffet a few times and it was always different and delicious. Then there were the dinners - the Asian restaurant was so awesome and where it says 'fresh pasta' in the Italian restaurant - it truly is.
I also took advantage of some spa services - the spa is fantastic here - possibly the nicest spa I have ever been to.
Location is great - quite but still only a few steps from all the action!
Night entertainment was very good!
Food - again - excellent!
Service - excellent!
Rooms - very comfy & clean!
I am already planning our next trip back to the Palace resorts (we stay 4 nights in Cozumel Palace as well and it was also a high quality, great stay).
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Booking.com, Holiday Gems, Hotels.com, Ebookers, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
- Playacar Palace Resort