First I would say, we are making our way around to all the Palace Resorts. We had visited this resort once before on a day pass, and decided to stay there this past February. The first thing we noticed upon arrival at the resort, was the GREAT customer service. From the first minute we set forth on the property, everyone we encountered made us feel as though we were the most important guest there. This is not unusual for a palace resort, but notably a notch above what we expected. From the bar service, to the pool and beach staff to the fine waiters and waitresses at the restaurant. I would not have enough space to name all of the staff so I specifically made note of a few: Porforio was absolutely "perfect" (that's how I remembered his name). He was eager to greet us each morning for breakfast with our "green Juice" and coffee mate for our coffee. He had anticipatory skills which I can only guess has been sharpened by years of waiting on customers at Playacar. I mentioned him, because we looked for him each day--but if he was not available, there was no shortage of outstanding service from the other wait staff including Edgar, Israel, Artemio, Mayrdo, Francisco, and Miriam. The waiters in the evening restaurants were equally as accommodating. It really seemed that they enjoyed waiting on you: everyone at the restaurants and bars. We met a lot of really nice people there, including the guests. We will go back, but are still making our way to all of the Palace Resorts.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
- Playacar Palace Resort