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“Love this place!”
Review of Playacar Palace

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Playacar Palace
Ranked #24 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 25 July 2014

Traveled to Playacar Palace from Moon Palace for the day. The chef made a red snapper at lunch that was a fresh catch right in front of the resort. While I didn't have any, the presentation was fun. The chef at the outdoor restaurant made our group a fantastic dinner. The food was awesome. My daughter is gluten free and they provided her with gluten free bread, soup and dessert, along with her steak. When I have stayed there as a guest, they all know your name by day 2. The spa is fantastic. I would highly recommend this hotel for anyone wants small and personal. Aline Alvarez has got to be one of the sweetest and most fun person I have met at all my trips to Mexico. Her energy and enthusiasm is such an asset to this resort. Aline is the entertainment staff and she is definitely entertaining. I can't wait to get back to this resort just to see Aline again. Great job Palace! This hotel is also the perfect location. it is a short two minute walk to 5th Avenue and the boat dock to and from Cozumel.

Room Tip: Sand up suites are perfect for quick access to the pool and beach.
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank LVCocoPebbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Dear LVCoco

We truly appreciate your review, was lovely to receive you at Playacar Palace for a day! Thank you so much!

Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. We hope to be your next choice for a future stay.

All the Playacar Family will really proud and happy to see this review.

Hasta Pronto

D. Rubio
Playacar Palace GM

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1,909 - 1,915 of 4,614 reviews

Reviewed 25 July 2014

My family and I vacationed at Playacar Palace from July16-July 23rd. We stayed in the Presidential Suite, which was fantastic. The beach is absolutely beautiful here. The sand is powder soft and the water is beautiful shades of blue. The people that work at the resort are so nice. Three people very much stood out to us. Perla who served us on the beach, always with a smile and kindness. She always kept the drinks coming quickly to keep us refreshed in the heat. Antonio was our waiter at the Italian restaurant. He always went out of his way to make our dinners their special. He made Mayan coffee and crepes for us during our visits and always commented that it was his pleasure to serve us. Porfiro in Cafe del Mar helped us with breakfasts many mornings. He always had a smile on his face and coffee ready for my husband. These are a few of the special people that have made us continue to want to come to this resort for the past three years. This resort is situated close to the ferry that takes you to Cozumel and right around the corner from 5th Avenue for shopping. It is truly a beautiful part of Mexico. If you want to take trips off of the resort, many wonderful ecological parks like Xcaret, Xelha, and X-plor are close by. Visiting Akumal to see the huge sea turtles and beautiful fish was one of the hilights of our trip this year.

Room Tip: The upper floors with balconies are nice facing the ocean for a beautiful view.
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Skinner2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Dear Skinner2014

Perla and the entire Playacar Palace are pleased. It will be our pleasure to welcome you to your home away from home and guarantee that your future stay is excellent, surrounded by a relaxing atmosphere and a warm professional service provided by our team

D. Rubio
Playacar Palace G.M

GM Tip. If you want this to be your story, do not hesitate to contact the hotel staff, the management or the GM, if things are not according to your expectations on your travel. Give us the opportunity to change the “color” of your vacations. Every hotel will be happy to exceed you expectations, and you will enjoy a great stay. An average or bad review post travel will not give you your vacations back.

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Reviewed 25 July 2014

We just got back from a week here. This place has wonderful food, location to Cozumel ferry & shopping is perfect, the staff to always helpful & friendly. Room to relax at poolside or on beach. There is great locations for golf as well near by.

Room Tip: all rooms are about the same, Gulf of Mexico view. Rooms on the north side are probably quieter.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JerMac2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Thank you so much for your review and the time to write it. We really hope to see you back soon, and please, do not hesitate to contact me before fo you arrival.

Hasta Pronto

D. Rubio
Playacar Palace GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We went on vacation in June, and had a wonderful experience at playacar palace. We had a couples massages that was amazing. The people that really made our trip was Cesar, who did the pool entertainment. He had so much great energy and remembered us from the beginning of the trip. The other person was Nora, the cocktail server by the pool. She was such a hard worker but having fun all at the same time. She was amazing. Thank you Cesar and Nora for making our trip the best!

Room Tip: Make sure if you're going with your significant other, to request nor bed, or you might be stuck...
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Erika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Dear Ericka M

Thank you on behalf of our entire team for the delicate comment you have posted on TripAdvisor. Cesar, Nora and all the Playacar family is really please that you enjoy your stay with us

The Entire Playacar Family is pleased that your visit has given you full satisfaction and hope to see you again in our beautiful hotel.

Please, contact me for your next stay with us to make all the arrangements of your travel.

HastaPronto!

D.Rubio
Playacar Palace G.M


GM Tip. If you want this to be your story, do not hesitate to contact the hotel staff, the management or the GM, if things are not according to your expectations on your travel. Give us the opportunity to change the “color” of your vacations. Every hotel will be happy to exceed you expectations, and you will enjoy a great stay. An average or bad review post travel will not give you your vacations back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Our family spent 4 days at this all inclusive resort a break after a hectic 4 weeks in the USA. The hotel is perfectly positioned within walking distance to central Player + most importantly in a clean part of the beach. The beach closer to the Ave Constituyentes is very polluted, we would definitely not swim at the other end. The resort is spacious clean and is very nicely designed, featuring the views at every opportunity. Everyone is incredibly friendly + honest. I left my wallet down by the chess set for a few hours and it was returned all intact by a kind staff member. Our highlight was the sushi made by Janpto Sushero in the Homo No Hona Restaurant, it was exceptionally good, he should be promoted, the sushi is as good as we've tasted! The Italian restaurant looks great but was far less impressive. Overall as an all inclusive resort with children, we would definitely recommend it.
Sue
Australia

Room Tip: high level south side, great views + with courtyard to the rear
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Merlot1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Dear Merlot 1994

First and foremost, allow me to thank you for your warm to all the Playacar Family.

We are working hard everyday to guarantee our guests the best experience possible, and we feel glad you did. We will be happy to receive you soon.

Do not forget to contact me before your arrival to make all the arrangments for your dinners, arrival, etc...

Hasta Pronto

D. Rubio
Playacar Palace G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed at the Playacar Palace from July 6-11. Two adults, two kids. We arrived in the evening and were checked in quickly and taken to our room. They didn't have any double rooms left, so we were given a king bed and two rollaway beds. There wasn't much room to walk around, but everyone was comfortable.

The food was excellent. Take the kitchen tour. It was amazing to see all the food and the precautions they take to make sure everything is good and safe. You can really order anything in any of the restaurants.

If you want to eat at the hibachi tables in the Japanese restaurant, make reservations early.

The beach is nice. The entertainment staff is wonderful. Loved playing beach volleyball.

If you're traveling with little ones, the kids' club is well staffed and fun. My kids kept asking to go there. Miyuki is super sweet. There is entertainment in the early evenings, but no real night life in the resort. I actually preferred that since my kids needed to sleep.

The pool bar is the place to be in the afternoons after it gets shady.

We're plotting our return for spring break and staying a week next time around.

Room Tip: We were in 525. The ocean view was partly obscured by part of the roof, but what was there was exce...
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  • Stayed: July 2014, travelled with family
    • Value
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    • Service
3  Thank janelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 28 July 2014

Dear Janelle,

Thank you for sharing with us and with other future guests your experience during your last visit to Playacar Palace

Hasta Pronto

D. Rubio
Playacar Palace GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

It was my best anniversary of all time at this beautiful resort. Staff is very dedicated and helpful. Marco the lifeguard was really nice and helpful with all guests on the beach. Perla was a very good and nice waitress. Takes the time to know your name and is upfront and handles all your needs with a lot of patience and an excellent service. The Head Chef Oscar is one of the best restaurant chef I ever met. He does a celebration dinner, which you must attend!!! Very nice and food exquisite. The food in all the restaurants is good and a lot of varieties on the menu. I will go back to this hotel for the many years to come. Everything is a 5 star hotel!! You should ask for a suite or a concierge level room. Really worthed. Thank you to all the staff, managers and employees!! Sandra and Natalie

Room Tip: You should ask for oceanfront with a balcony or terrasse (suite or concierge level top rooms)
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayacarPalaceGM, General Manager at Playacar Palace, responded to this reviewResponded 30 July 2014

Thank you for give us the oportunity to host you, and we really hope to see you back really soon.

Take Care and Hasta Pronto!

D. Rubio
Playacar Palace GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
Price Range: £322 - £631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
Playacar Palace Resort

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