This is the first time I have ever felt it ness to write a review (altho I am a review reader obsessively before i book anywhere) we were a little unsure weather to trust the reliability of such glowing reviews but you literally have to put your toe in the lobby to know that your in for a real treat.
We were greeted with a refrshing drink and cold flannel that was so soft and very well recieved, check in was so quick and with in a short time we were in our superier deluxe ocean view room and my goodness what a view.
The Room- we had a family room with two double beds, the pillows were the best hotel pillows we have had and me and the hubby are fussy when it comes to pillows, the room is spacious enough to be in but if your like us we were only in it to sleep and change etc. the shower was lovely and spacious and the products are brilliant, the jacuzzi tub my children loved and we all made use of the well stocked fridge :)
The room were cleaned daily immaculately and smelt divine.
The Pool- the pool was perfect it was so great that my 8 year old could touch the floor at all areas just making it alittle more relaxing not having to panic if he went out of eye shot, the pool bar is brilliant although did attract a fair few wasps, the pool is cleaned daily and when i say cleaned i literally mean a man with goggles scrubbing the tiles and fishing out any unwanted bugs, u cant ask for more. the toilets by the pool were always immaculate and well stocked and the staff ensured excess water were cleaned constantly.
The staff- my goodness if staff at all places worked as hard as the staff at the Playacar Palace the world would be a very different place, they just dont stand still, everything is attended to thouraghly in fact they were renevating the roof whilst we were there and this created some dust, everyday the maids scrubbed the effec ted rooms and the walls were all dusted and painted never left untill the work had finished. we encountered 2 staff around the pool that were the least helpful but we never had much dealings with these and luckily the following staff more than made up for the 2 that are not so great, the staff that made our holiday and we thank dearly are:
Francesco The Head Chef: i am gluten free and he took the time to go through the meals with me and even prepeared me an alternative where needed, he was regulary going around checking the food was well recieved and you could see the passion he had for his job. 10/10 you top man
ALMA- pool waitress always greeted with a warm smile and would bring our drinks and food promptly never letting us run dry she even selected some food for us at lunch to try and brought it us without asking she was lovely and we were sad after 4 days when she went on the beach for the week howvere they say every cloud has a silver lining and ours was......
PERLA- my goodness what a sweetheart i wish we had stayed for longer so I could have got to know her more we only knew her for 3 days and i was sad to say goodbye, she is so warm, knew all our names by the afternoon and would ask for us if one had one to room etc, she is an absolute credit to the hotel i sincerly hope management appreciate her, a GEM :0) thank you so much Perla.
There was also a head of house that greeted us in the morning she was lovely knew to get my gluten free bread and also so very pleasant i cant rememeber her name but think it began with M. the entertaiment staff were also top notch they knew our names and made games suitable for all top marks to you all.
The Food- as mentioned the food was devine plentyful and fresh, if i could recommend anything it would be nice if all gluten free products were labelled just because I really dont like feeling like I am making a fuss so having to get the chef to go through things I found a personal challnge not becasue they werent willing, it would be nice to just read a label and know. desserts were minimul for gluten free they did do a mouse but this was sugar free also so if you have a sweet tooth it doesnt quite hit the mark. they did do a gluten free cheescake this was dev ine and they would get if I asked but would have been nice to have more options especially when the treats my family had looked devine.
GENERAL: whilst we were there the hotel had an inspection (our last day) they looked at everything you can see how the palace branch are thouragh they looked like head office inspectors they even took pictures of a tiny and i mean tiny mark on the wall, although nothing seemed differnt cause they were. showing it is always of a high standard.
The entertainment is brilliant and always well presented and fun for all.
The beech is the best we have ever been to the sand is wite and soft and the water is a beautiful colour and warm, everyday the beach was cleared of seaweed that had drifted ashore beautiful it wot dissapoint.
All i can say is whilst waiting to be collected for our return home we were already looking at booking to return next year, we have never done this so its definatelty made a impact on us
MANY THANKS TO ALL YOU WONDERFULL STAFF AT THE PLAYACAR BEST WISHES
GAVIN, SARAH, FINLAY AND MORGAN JARVILL
BOOK IT YOU WONT BE DISSAPOINTED
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
- Playacar Palace Resort