We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best holiday ever”
Review of Playacar Palace

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Playacar Palace
Ranked #23 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 7 August 2009

My husband and i were booked into another hotel to get married, however due to problems we were moved last minute and we were very upset and concerned.
However after being moved to Playacar Palace we were over the moon.
the staff were great!!!
the food was lovely!!!
the view was amazing!!!
the atmosphere was great!!!
the wedding was perfect!!!

Only down side if any was it is a little quiet in the evenings however this could be your ideal holiday, plus we went in November it could be very different other times in the yr.

would love to go back - just to far away!!!

  • Stayed: November 2008, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jollibobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (4,613)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,426 - 3,432 of 4,613 reviews

Reviewed 27 July 2009

We travel to Mexico frequently and find ourselves drawn to Playa De Carmen. The town is small enough to still be comfortable and cozy, but large enough to have everything you would like to do and experience while you are in the Mexican Rivera. Playcar Palace is an all inclusive and is part of the Mexican owned Palace resort chain. The location and facility is wonderful, but the staff make the stay exceptional. I cannot say enough about the staff - they are simply wonderful. My favorite part of the day is at sunrise, watching the sun come up over the Carribean as the Cozumel Ferry docks (right next door) and Cozumel in the distance. Playacar Palace is small enough so you can develop relationships w/ the staff and big enough so you aren't tripping over other guests. Children are allowed and it is family friendly, but adults will be comfortable as well. If you want to relax by the pool - great - this is the place for you, if you want to visit the the attractions such as Xcaret, Xel Ha or Rio Secreto, then this is also the place as Playacar Palace is centrally located and everything is within easy cab distance or just rent a car.
This is a wonderful place to stay.

  • Stayed: July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TABPegasus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2009

we LOVED our choice for our June 08 honeymoon - after lots of research, we decided to go with Playacar Palace (we booked through costco and saved a good amount of $$) - Location was FABULOUS!!! - right on the beach and literally 150 yard to catch the ferry to Cozumel (about a 40 minute boat ride).

On the bus from the airport, (you fly into Cancun - about 45 minutes away) we dropped several other couples off at various Play del Carmen hotels - Playacar was BY FAR THE BEST if you're looking for location, romance and an intimate setting (the others are SOOO HUGE - we wanted something more private). It's right downtown (you have to take a taxi from many of the other resorts, which we heard was a drag).

Size: It's relatively small compared to many of the other resorts and we liked this - more intimate. We walked down the beach and found massages for $20 and my husband rented a jetski while I lounged and tanned.

The downtown has lots of shopping, bars, restaurants - all along the beach. My husband found a really fun cigar shop (on tripadvisor) that we visited every night - hand rolled cigars and the owner was so nice :)

SPA: nice, not 5 star, but very worth the $$$ - pricey, but we both had hands down the BEST hot stone massage ever!!! and we've had many massages :)

Room: was very impressed (we had a honeymoon suite) and it was very roomy, very clean and had a nice 2 person spa overlooking the balcony (which was GOOD SIZE). Only negative thing- the floor was marble throughout (looked nice) but was very slippery with the condensation.

Food: Good - not FAB, but drinks are included, which was nice. The first few nights, we walked downtown for drinks (suggest it), which got expensive (there is a fun 'swing' tequila bar though - we frequented it a lot). We realized that we could drink top shelf at the hotel for free, so we started to took advantage of that.

Beach: so beautiful - not much of a beach directly in front of the resort (I remember reading this in other reviews when we were making our choice - the pool is directly over the ocean) but on the other side of the ferry pier there is a gorgeous, large beach that streches far - it's perfect.

I suggest going to Cozumel for the day - we didn't like it quite as well (there is a LOT of shopping) since it seems very touristy/crowded - we were looking for romantic and mellow, but it was fun for the day and so convenient. My husband went scuba diving and had a blast.

We visited Tulum (very cool and definately worth seeing)

We would certainly consider this hotel again (we wanted to go back for our anniversary) - wish we could have...

Feel free to ask questions - glad to help - we relied heavily on tripadvisor when making our choice :)

  • Stayed: June 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank hbsquared2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2009

this was our third stay at palace resort, previously at ,moon palace and aventura, both were very nice. i was pleasantly surprised when we arrived how nice this resort was.smaller than the others, but everything we needed was readily available. our room was fantastic, very big and comfortable.balcony view was of the beach.a few times we ordered room service and had breakfast on the balcony, it was great! we spent most of our time at the pool, what a great way to spend part of the day. what a great location playacar palace is, right next to playa del carmen, where we spent the other part of our days. this was right outside our resort. playa del carmen is a fun town to walk around! the ferry to cozumel is a 1 min. walk on beach , we took the ferry and spent the day at cozumel palace and had great time.as for the service it was wonderful. room service was excellent, every day we went to breakfast and then the gym and came back and our room was done. everything was spotless thru-out the whole resort. special thanks to fernando who took care of us everyday at breakfast!!by the way food all around was great.erica and claudia took very good care of us at the pool.super eric was the entertainment at the pool and sometimes at night and always made us laugh. also thanks to mariana ramirez of palace premier. thanks to all the staff!! we will be back!!

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank relaxDixHills_Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2009

My wife and I had our wedding at the PlayaCar Palace this past June. With 40 friends and family we had what was truly a trip of a lifetime. The hotel provides top of the line service where they are extremely personable and even learn what your favorite drinks etc are. The pool is fantastic and even though many other say there is no beach front, that is not true at all. Right off of the North side of the pool you can go down 5-10 stairs straight onto the beach. The location is also prime as it is literally 100 yards away from 5th ave. This resort is ideal for parties because it is easy to meet up with everyone and hang out as a group, however if it is private and quiet that you are seeking this is not the place for you.

  • Stayed: June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank osudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2009

Playacar Palace was fantastic. Went with my wife and 2 older children. The employees were absolutely fantastic. They would go out of their way to make your stay special. I would recommend this resort.

  • Stayed: May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Scot1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2009

My husband and I stayed here for our honeymoon in November 2008. We typically like to get out and experience the "local" aspect of our destination, so we weren't sure about going the all-inclusive route. But, since we were on our honeymoon, we definitely wanted it to be "easy" if we so desired. Playacar Palace was perfect for everything we wanted and needed. The rooms were spacious and clean, the service impeccable and the location was perfect! We spent many nights drinking wine in the jacuzzi and listening to the waves crash against the bulkhead and we spent the days walking along the beaches, offshore fishing, swimming in their pool (and drinking at the fabulous swim up bar), and sight-seeing. While we much preferred to head into town to eat, the restaurants served a good purpose and we ate at all of them - the Chinese was super salty, the buffet was fairly good and we actually (surprisingly) really enjoyed the Italian. Definitely much better than we expected and, considering the prices, we would definitely stay there again.

TIP - Take a cab to eat at Alux one night, it was fantastic!!

  • Stayed: November 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank magenandabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
18.6 mi away
Grand Palladium White Sand Resort & Spa
25.0 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#5 of 26 in Puerto Morelos
2,315 reviews
1.0 mi away
Viva Wyndham Azteca
Viva Wyndham Azteca
#74 of 211 in Playa del Carmen
3,765 reviews
Show Prices
Show Prices
Show Prices
14.8 mi away
Bel Air Collection Xpu Ha Riviera Maya
0.9 mi away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#42 of 211 in Playa del Carmen
5,564 reviews
2.4 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 211 in Playa del Carmen
7,476 reviews
Show Prices
Show Prices
Show Prices

Been to Playacar Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#19 Luxury Hotel in Playa del Carmen
#19 On the Beach Hotel in Playa del Carmen
Price Range: £320 - £623 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, 5viajes2012 S.L., Cancelon, HotelQuickly, Evoline ltd, TripOnline SA and getaroom.com so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
Playacar Palace Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing