We recently returned from a fabulous week at the Playacar Palace. The resort while smaller in size lacked nothing a large resort has to offer except noise. When we arrived we were greeted by happy people and felt welcomed immediately. Check in was a smooth, enjoyable process that included a wonderfully scented cool wash cloth and fruit juice. We were given all the information we could possibly need for a perfect vacation and a concierge was assigned to assist us during our stay. Bell hops were friendly and careful with our luggage. When we arrived at our suite he noticed that there were three of us and ammenities for two and within minutes additional supplies were brought to our suite including an extra bathrobe.
Our suite was spacious, very clean and had top of the line supplies such as bath products (first time I've ever used a resort's shampoo and conditioner), beverages and spirits. The suite also offered a double in-room jacuzzi and an amazing ocean view. The closet provided a safe and lots of space as did the dresser. We travelled with our 15 year old daughter who also enjoyed the room.
Food was exceptional-something for everyone. We particularly enjoyed the Italian restaurant and dined there three of our seven nights. Don't pass up the parmagiano creme soup! My husband always ordered the chef's nightly special and was never disappointed; each of us were delighted with every meal! Palace Resorts have recently upgraded their wine list and it showd the wines were very good and a pleasure to drink. Don't miss the Mayan coffee! Davido was a wonderful server-as were the rest of our waiters at the Italian restaurant. Don't forget to tip.
Every breakfast we were greated by Fernando and Geraldo at the buffet. They both made our stay that much more enjoyable. We missed them during their days off! "Hola gentlemen"! There is plenty of food to suit everyone and a chef is standing by at every meal to prepare something just for you! We did not order room service so no comments there.
The entertainment was excellent the staff were amazing! We were a bit concerned that our daughter would be bored but there was no chance of that. Between the poolside activities and the evening entertainment she was quite busy meeting new friends from around the world. The only downside to the activities was that you could hear what was going on around the pool (loudspeaker) while trying to have an afternoon nap-we closed the patio door.
The included tours were also a great deal of fun and wonderful adventures in themselves. We did spend a day at the spa and highly recommend using the hydrotherapy room prior to your treatment. My husband and I had a romantic couples massage and were thrilled. Our daughter and I enjoyed manicures and pedicures. Wonderful staff at the spa too!
Located in the heart of Playa del Carmen provided easy access to shopping and local life. Here was a my huge surprise-Mexico is known for its silver-so a negotiated what I thought was a fair price for a couple of items in Playa. When I was roaming through the hotel I went in the 'Palace Jewelery' store and was really pleasently surprised by the prices-they were better than I have found in Playa! Items at the gift store (Palace Shop) were also very reasonably priced.
While there is not a huge beach at the resort it is an incredible beach, beautiful sand bottom and great waves for body boarding! We were pleasantly surprised.
Last year we visited Xel-Ha and were thrilled; this year we went to XCaret and we thrilled again. If you want something fun for an outing go to either or both of these sites you will not be disappointed. Both parks can have about 3000 people in them and you'd never guess there were more than 300 there. At Xel-Ha don't miss the river float and at XCaret the underground river was not to be missed-we did the one that was all underground-very impressive!
This was an amazing resort-we will definately return!!
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico/Riviera Maya - Playa Del Carmen
- Playacar Palace Resort