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“Beautiful, comfortable with an excellent staff.”

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La Tortuga Hotel & Spa
Ranked #53 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Panajachel, Solola, Guatemala
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful, comfortable with an excellent staff.”
Reviewed 21 December 2012

My husband and I just spent our second time at La Tortuga. We love this sweet, small hotel and will definitely return again. Neither of us care for the large, all-inclusives nor the high-end luxury places with minimal personality or personal treatment. The grounds are gorgeous, the beds are very comfortable, the rooms are clean, the hot water always works, and the staff is outstanding. One is always greeted by a warm, genuine smile!

Room Tip: We've enjoyed both the a swim-up room on the lower level and the junior suite with the rooftop j...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Selaine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 28 February 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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United States
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 December 2012

This review is a little late, my husband and I stayed here earlier this year and after returning from Mexico this week after a not so great stay at another hotel and wishing we booked La Tortuga again I felt a positive review of this little gem was necessary.

We love PDC and 5th Ave so the location of this hotel is perfect. The restaurant at the hotel offers delicious breakfast, when we visited the breakfast was part of the room rate and it was such a fantastic deal. We ate many dinners at the restaurant too and the service and food was great!

We had a swim-up room. The pool was extremely cold so we were unable to get in the water. Regardless the grounds are beautiful.

This place is not luxurious, however for the price you pay, the service you receive, the great onsite bar and restaurant you really can't ask for more.

For those that want peace and luxury this is not the place for you. This hotel and all the other hotels in town can be a lil noisy. Please don't fault the hotel for that, when you choose to stay in town it's part of the charm.

We had a great stay at La Tortuga and will stay here again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank maggs84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 18 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 December 2012

We spent four nights here and would have been very happy to stay longer. It's a little gem of a hotel, especially if you're an independent-minded traveller not looking for the typical Mexico resort "all-inclusive" experience.

La Tortuga is a small, intimate hotel, with a delightful inner courtyard with a lush garden, pool, hot tub, and bar and lounge area overlooking the pretty pool - each area offering its own pocket of quiet and privacy, and a clear view to the stars at night. Our room and king bed were comfortable and clean, and the included breakfast in the morning is quite good with lots of menu choices on offer. (Don't miss the jugo chaya!)

Absolutely every staff member we met was terrific. Super friendly, warm, accommodating, lots of great ideas and suggestions - a really great group of people.

For us, the location was ideal. Walking distance to everything, and a fantastic base for day trips outside of Playa, whether by collectivo, Ado bus, or taxi. We'll definitely return!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happy604Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 2 March 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 December 2012

We stayed at La Tortuga this past November. The hotel is in an extremely convenient location for those who which to explore La Quinta Avenida, as it's just a few steps away. The staff was courteous, helpful and friendly.

However, the rooms were awkwardly designed and not well appointed. The bathroom was incredibly tiny (though the room itself was a comfortable size, at least by city living standards). Both my husband and I banged our heads on a towel bar awkwardly jammed between the toilet and shower just trying to navigate around the bathroom. The safe came with a strange lock system whereupon to lock and unlock it, you had to remove the entire locking mechanism itself.

Compared to other hotels in similar price ranges we had stayed in around Mexico, La Tortuga's room was the least comfortably appointed by wide margin. Bathrooms do come with complimentary toiletries which is nice, and our room rate came with a pleasant breakfast included.

I would not stay here again due to the poor design and layout of the rooms, but appreciated the good service and pleasant staff.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn122011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 14 February 2017
Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 December 2012

It all depends on what you want in a hotel. If you are a partier and are looking for a party atmosphere. Forget it! This hotel caters to all age groups but is quiet. A place you wish to go to and relax.
I stayed there for 2 weeks (just got back Nov 27) in a suite that had a Jacuzzi on the rooftop! Which I recommend if you like to have your own private sundeck and enjoy a Jacuzzi.
The positives:
1. The Hotel staff are very nice people! Very attentive and professional.
2. The hotel is nice and quiet and kept very clean. No complaints on my part.
3. Those who complained about hot water, a tip for those that go in the future, there IS HOT water you just need to turn the shower facet up to full and the hot water comes. I learned that on my own my first night. At first, when I turned on the hot water it was cold. All I did was increase the pressure and it was fine!
4. Breakfast for Free was great and very good! Cannot be beat!
5. I work out and they give you ½ off to neighboring gym. Called “THE GYM” which is a modern full service gym.
6. Everything is within walking distance. No worries about long walks if you don’t like.
Negatives:
Not so much negatives as more suggestions.
1. The suite should have a desk and chair. A small workspace for my laptop. I hate sitting on a bed all the time. The room should have a chair/sofa.
2. I paid a lot of money for this suite and it was rather small.
3. The Wireless internet signal (if you bring your own computer) is weak.
4. Put a lounge chair on your Jacuzzi sundeck so a person/s can stretch out and enjoy the sun.
Finally, this is NOT the fault of La Tortuga, but just a suggestion. I would not do business anymore with Mammitas beach. The Tortuga is great giving its guests passes as they do with two other beach clubs. But the staff of Mammitas stinks! They don’t come around and ask you what you wish to drink and they don’t follow up! They stand around! Trust me, I am a great tipper and the staff at mammitas never had the chance to find that out because on 4 separate occasions they never bothered to serve me. As I said, this is NOT the fault of La Tortuga. I just suggest to LA Tortuga to find another beach club to do business with and drop Mammitas!
All in all a very nice hotel and staff! Just some minor things need to be corrected! I guess my biggest complaint was the price for what I received. A bit too costly!

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiamiWolverine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 28 February 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 November 2012

The hotel is very well located close to the fifth avenue which is full of stores, bars and restaurants
for every budget. The rooms are not that big but well equipped and I recommend to avoid the ones standing on the street
which is busy and noisy all night long. The service is poor but it is not a hotel you expect a lot a service.
It is close to the beach and they provide towels and access to La Mamita beach, which was very convenient.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yansi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 28 November 2012

We had a lovely time at La Tortuga. Although it was quite cold in November and the pool was unusable the hotel itself was beautiful and very enjoyable.
We had swim up room 109 which was beautiful but one thing to note, it does share the swim up stoop with room 110. I believe these are the only rooms to share so if you like a little more privacy perhaps request a different room.
We really enjoyed the bar which serves a mean Daiquiri and the free pool games are a nice touch.
The service through the whole hotel was really amazing. I just loved every member of staff we interacted with, they were all so friendly and welcoming. I really looked forward to coming home after a long day to discover what cute towel art the cleaners had made for us.
One thing to note, the vibrations from Coco Bongo are loud from Thurs to Sunday. We were in a room about as far from the club as you could be a still heard the sounds so if you are a light sleeper it's definitely something to take into consideration.
I would definitely recommend La Tortuga to any friends visiting in the future.

Room Tip: Swim up room 109 shares a swim up stoop with room 110. I believe this is the only room that shares.
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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