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“Great service, good food, great location...”

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La Tortuga Hotel & Spa
Ranked #53 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 3 February 2013

We can't say enough about the staff at La Tortuga, very attentive. We loved the restaurant and loved the fact we could lounge on the beach at one of three beach clubs for free while so close to the center of the action of Playa. Charming atmosphere too and quiet!

  • Stayed: February 2013, travelled as a couple
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Thank Rita709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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727 - 733 of 2,423 reviews

Reviewed 30 January 2013

I noticed another reviewer stayed there in 2008 and returned recently and had noticed signs of ageing. We also just returned for the first time in three and a half years (we loved it first time we stayed) and I totally agree. It's not a bad hotel by any means, the staff are good (but again not quite as good as last time), the breakfast is very nice but limited and the rooms are starting to show signs of wear and tear.

Needs a bit of an upgrade to catch up with the pack.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
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Thank GOALdenHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2013

We were staying at the Royal and had to leave for one night due to the hotel being booked. After one night here we decided to stay for the remainder of our vacation (one week) This is a small quite resort, with nice rooms with everything you need. The staff is very pleasant and would accomidate any wish. We will return again and again.....The value was perfect and the ajoining restaurant very good.

Room Tip: They are all good, inside rooms are quite....
See more room tips
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
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Thank CancunTravel2Much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2013

Would like to thank the La Tortuga Hotel & Spa for a great vacation in Playa Del Carmen. We had a suite with a jacuzzi on the roof top. The standards are very high and the attention to detail was amazing. The staff at the hotel were spot on and helpful. They gave us several recommendations that the family and I took full advantage of. The hotel offers free breakfast and discounts at many local places including Mamita's and Mosquito beach club. we spent six nights. On the downside the internet speed is terrible. If yo want to truly experience local culture and meet interesting people then skip the big resorts and book La Tortuga. Overall very satisfied.

Stayed: December 2012, travelled with family
Thank BobbyBoyyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013 via mobile

The service at this hotel is second to none. Everyone we encountered was very kind and eager to help. My friend and I got really sick and they had a doctor in our hotel room in less than 30 minutes! The bartenders were friendly and entertaining. Our breakfast was delicious, too. There are guys constantly cleaning the pool area. If you want to lay in the sun, this may not be the pool for you as it is very shaded. My friend and I really enjoyed sitting on our patio by the pool, listening to the birds and water. We were able to get wifi on the patio.

The sheets are nice quality and there is a lot of water pressure in the shower. The hotel is a short walk to the beach. Make sure you take towels from the hotel to the beach clubs. We were not told to do that the first day and ended up paying to rent towels.

This hotel is small and quiet. The only noise we heard was at night. I think it was the night club on the next block, but if you are a light sleeper, you'll want some ear plugs. There's not much the hotel can do to stop noise from a night club.

My only suggestion for the hotel is that it create some type of book about what is available at the hotel, local attractions, hours for pool/bar/restaurant, beach clubs and their locations, etc. Its a little overwhelming to remember all the details at check in and I hate bothering the front desk for small questions all the time. They have local pamphlets and touristy books available, but nothing from the hotel with hotel info.

If I were to go back to playa del carmen, I'd stay here again.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Carlycanine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

The main problem with this hotel is that it is in Playa del Carmen. Having never been there, we were amazed at the total lack of Mexican soul that this place has. It seems to exist totally for the entertainment of tourists, and they are everywhere. La Tortuga is in the thick of it, and is noisy, especially in any rooms near the street, but the place is noisy in general. There is a constant thumping musical beat everywhere, which is maddening (what is that noise?). The place could be in Miami, or any of several trendy tropical locations---you wouldn't know you are in Mexico. The staff is accommodating and the interior grounds are beautiful, but it is not a restful place to stay at all. If that is what you want, then this place is for you.

  • Stayed: January 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank TaosLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2013

We stayed for 5 nights recently and were very pleased.

Highlights:
1. Pool and courtyard are beautiful though it does not get much direct sun. Pool is amazingly clean with constant cleaning to the pool and deck. The chairs are also very comfortable.
2. Free breakfast is very good and plenty of food but it can get repetitive. By the last day, we were tempted to go elsewhere.
3. Staff is very nice and will help with anything.
4. Location is fantastic. You are in the center of everything so you can walk to the beach, any restaurant, shops etc. easily. It feels like an oasis in the middle of the city. You are across the street from a convenience store (we bought lots of bottled water) and a pharmacy which was great.
5. Room was clean and bed was comfortable.

Lowlights:

1. You are several blocks from the beach which is sort of a drag. The beach clubs you have access to aren't that great. Mamitas is the best but has bad service and is full by 10:30 am.

2. If you are looking for any sort of "scene" this is not the place. The bar is okay- pretty dull. The same goes for the restaurant. Not great for anything beyond breakfast.

3. The pool does not get much sun so it is a place to cool off, not warm up and lay out in the sun.

We would recommend it if you are looking to stay in Playa del Carmen.

Room Tip: Ask for a room on the opposite side of Coco Bongo night club.
See more room tips
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ATLStevedc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 18 November 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#36 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: £62 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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