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“Almost perfect”

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La Tortuga Hotel & Spa
Ranked #55 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 19 February 2013

We stayed at the hotel for two weeks and had overall a good stay. The best thing about the hotel is definitely its location, right in the city but still quiet and relaxing. We had carefully read through a bunch of reviews on TripAdvisor before we chose La Tortuga as our accommodation during our Mexico vacation, so we had a good idea of ​​what we would expect. Most did well with what we read but here are some of our personal reflections.

Pros: Location is perfect, minutes to the beach and near the center of the La quinta avenida, the city's tourist artery. Very friendly staff who do their best to help with your requirements. Wonderful pool area without sun, sun however, you can get a less appealing sundeck. The breakfast is approved but you only have three options to choose from and for two weeks it becomes in the end a bit monotonous. The order and cleanliness of the rooms and the hotel is of a high standard, plenty of staff to ensure that the pool area is always in top condition.

Negative: The rooms (at least the one we had 311) is very small, we had only a small closet with no shelves and no dresser or other place to put clothes in. The rooms are also quite worn and equipment such as TV, shower, air conditioning is on its last chorus. There is also a small annoyance to the cleanliness of your room can take place from 12 noon till 5:30 pm so you can at any time be visited by the cleaning staff. The guy who checks if you used the mini bar in your room can appear from 8 o'clock in the morning to at any time during the day. One small complaint on just our room is on our balcony was a palm tree to grow into, which meant we had 0 percent chance of overlooking the beautiful courtyard and pool area.

But as I said, overall experience was still positive, with a few small steps it can be made even better. We heard a few evenings a little noise from the Coco Bongo but nothing that disturbed our night's sleep, it was surprisingly quiet even though the hotel is located right in the city center.

We could imagine to stay there again if we can manage to get a slightly larger room with at least a dresser to put our clothes in.

Room Tip: Make sure you get a room facing the poolgarden.
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  • Stayed: February 2013, travelled as a couple
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1  Thank MickeSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

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706 - 712 of 2,389 reviews

Reviewed 15 February 2013

So I went there for my honeymoon, stayed for a week In the superior junior suite. I wished I could have gotten one with private swimming pool but it was taken. Anyhow the room was clean, size was okay , bed little small as per my height, staff great, the jacuzzi was good, although the water did had that salty smell, water could have been a little hot as I like to shower or bath in hot water(not warm water), but we did not complain. The hotel was very nicely located just 1 minute walk from the 5th avenue the happening street of playa del carmen. The beach was like a 10 minute slow walk through the 5th avenue. Just next to the hotel was Coco Bongo, a must go place for everyone. But the problem was the loud music which played till 4:00 in the morning go if you r looking for a peaceful night sleep, forget about it. It was safe place, we got food outside the hotel 24/7 like at 4 in the morning. The restaurant where we went for breakfast didnt provided buffet meals. We had to choose from a free option of three types of breakfast and after that pay for extra dishes. They should have charged more for the room but must have a buffet breakfast. I don't have any complains but if am in Mexico, I will definitely want an all inclusive meal plan hotel next time. We did had a good time there and can stay there again. Yes the staff was good and the housekeeping kept the room neat and clean.

  • Stayed: January 2013
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Thank Piyush123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

This is a late review only because my husband and I visited March 2011 and I am writing one now because we will be returning this March 2013 and I am just so excited to go back to this retaurant for their AMAZING fajitas!! We stayed at the Royal all Inclusive and even though the food is good enough there we hit this place up for dinner 2 times when we were there. My husband had the nachos and they are equally amazing. I know this food sounds so simple and easy but it was incredible. The atmosphere is very romantic and quiet. LOVED IT!!!

  • Stayed: March 2012, travelled as a couple
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Thank damongina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

When you put it all together- service by the super attentive staff, beautiful clean quiet property, excellent restaurant, location and price there is nothing that checks off the boxes for a winter beach vacation like Hotel Tortuga in Playa del Carmen.

Shout out to Pablo at the front desk who when my flight back to Boston was cancelled twice went out of his way to find another room seamlessly.

I wish I knew the name of our breakfast server but he's been waiting on me for two years and is always efficient and friendly.

I can't wait to return and I won't consider anyplace else in Playa.

I think they've earned my business in every way.

Thank you

Room Tip: Room 205 has a nice balcony overlooking the pool. Highly recommended!
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  • Stayed: February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank captjoe06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

Stayed at the La Tortuga Hotel on the recommendation of a friend. Beautiful room and gorgeous bathroom, comfortable bed and linens, tasteful decor. Very friendly, professional staff. Excellent location. A must stay in if you are looking for a relaxing place to stay.

  • Stayed: November 2012, travelled as a couple
    • Value
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1  Thank J0hnM87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2013

We had a lovely time staying at La Tortuga Hotel & Spa. The location was excellent, the gardens and pool are quite beautiful, the staff was exceptionally helpful and kind. Our room was quite spacious. We would definitely stay here again on our return to Playa del Carmen. We had excellent massages and good food.

Room Tip: Ask for an upgrade to include a room with it's own hot tub! Overlooking the pool would be good a...
See more room tips
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
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1  Thank JosieK26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaHotelandSpa, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 7 February 2013

Hello Josie,
Firstly, we would like to thank you for choosing our boutique hotel as the destination for your recent holidays. We are pleased to read that you enjoyed your holidays with us. Thank you for sharing your experience with us and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2013

We can't say enough about the staff at La Tortuga, very attentive. We loved the restaurant and loved the fact we could lounge on the beach at one of three beach clubs for free while so close to the center of the action of Playa. Charming atmosphere too and quiet!

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rita709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 24 February 2013

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: £45 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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