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“Charming hotel at the heart of Playa”

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La Tortuga Hotel & Spa
Ranked #53 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Charming hotel at the heart of Playa”
Reviewed 30 September 2013

Good hotel for couples. The hotel is an oasis. The jacuzzi is great as well as all the pool area.
The breakfast is very limited is not a buffet, you chose only form a few selection in another menu, you will need to pay extra is you want something else.

Room Tip: Chose a room with access to the pool
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MOLINA74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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English first
Dallas, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2013 via mobile

We spent 5 nights here in mid-September. Everything was perfect. We had a first floor swim up room with a king bed (room 109) that was very clean and had a comfortable bed. A/C worked well and room was very quiet. Victor the bartender makes amazing cocktails - ask him for a mojito or top shelf margarita. Free breakfast was simple but very good. Service was outstanding and the location can't be beat. Highly recommended we will be back.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nycote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 September 2013

The staff was extremely friendly and knowledgeable . Our room was very clean and had a shared outdoor common area with a table and a few chairs. The perfect place to enjoy one of those big Coronas they sell across the street at the convenience store. The breakfast that was included (At Current, a restaurant in the hotel) was a great way to start the day. Would definitely recommend!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zackariah t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 September 2013

Great hotel that is close to everything and yet quiet and peaceful. Great swim up rooms and wonderful roof lounge area. Cold beer and Calamari were to die for. Staff where great and very helpful in recommending places to eat. Main Entertainment street with bars and restaurants half block away.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dakegro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoffman Estates, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 September 2013

First of all Playa del Carmen, is a beautiful place. It was pretty humid there but wasn't that big of a factor. The hotel La Tortuga made up for that. My girlfriend and I went there during the summer. The location was the best since it's walking distance to the beach. The staff of course was always friendly and made our stay there very pleasant. The pool and all of the landscaping was what made the hotel enjoyable, and I like that it's really nice and quiet outside. The rooms I thought were very nicely decorated and clean, but were kind of small though. We got the standard rooms, but the spa, restaurant, pool, and beach made us forget about it. Price wise was okay at $72 a night. Their restaurant was great as well. Kind of pricey, but hey you only live once right. I recommend their pasta or spaghetti mixed with seafood. Really great hotel and city.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bikram G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granville, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

Great stay ! I originally chose the playa del carmen arear of mexico for it's proximity to the mayan ruins of Tulum (as I'm an avid fan of ancient architecture) as they're just an hour away, and didn't regret my choice. Although extremely calm, La Tortuga Hotel is just two steps aways from the liveliest road in the area (5th avenue), with it's numerous bars and restaurants, and right next to the beach (and Hertz car rental, which was handy for us as we wanted to see as much of the country as we could, independantly from tour groups or other organised trips).
The hotel itself is serene, tastefully decorated, and has a great atmosphere. The pool is great, although it's not really the right shape to swim lengths in!
The staff is English and French spoken, which is helpful for non Spanish speakers like myself!
I would definitely go back in the future, an excellent experience.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 17 November 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morgantown, West Virginia, United States
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2013

My Husband and I stayed for a week in August and really enjoyed a very relaxing trip. The main purpose of our trip was to get some good scuba diving in so we went less expensive on the room and just stayed in their standard room, which was pretty basic but was comfortable, clean, and had great air conditioning. We did hear some traffic especially sirens at night but that is not an unusual sound for the being in a city. Our only complaint was that the light outside the room was very bright even with our blinds shut, we just asked the staff to turn it off and they took care of it with no problem( I think they may have had to unscrew the light bulb). Other than that very comfortable bed, great staff, and service. The pool was really cute and had a ton of shade for those of us who are fair and some nice spots in the sun for those trying to get a nice tan. If we had planned to spend more time in the room I would have sprung for one of the rooms with a private jacuzzi.

Also, the breakfast is pretty good there are 3 or 4 options for the included continental breakfast which was very good, as well as other options that you can pay for. They have several options of homemade juices, we always got watermelon and it was excellent! All are really reasonably priced and the wait staff is excellent.

The beach is a little bit of a walk and the front desk staff will give you directions and a ticket to some of the beach clubs. I cannot say much about these because we spent almost no time on the beach. I was more than happy to sit at the pool where there is shade especially after a day of diving. Also, the hotel will give you a half price coupon to a local gym if you are looking for a nice place to workout.

The hotel is centrally located which makes it easy to get to 5th ave and also an easy walk to the more exciting local places to eat on 10th and on the side streets a little ways away from 5th Ave.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 1 September 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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