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“Quiet, yet in the middle of everything”

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La Tortuga Hotel & Spa
Ranked #52 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Mexico City, Mexico
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Quiet, yet in the middle of everything”
Reviewed 12 December 2013

Beautiful hotel with a central pool to which some rooms have direct access. The food is great (restaurant is in the hotel but a business by itself) and the staff very accommodating.
The hotel is just 2 blocks from the beach, 1 from the 5th ave. (main avenue in Playa, pedestrians only). No kids allowed in the hotel.
I only wish I had stayed more days.

Room Tip: Currently a construction is taking place next door, so if you're going in dec 13-jan 14 ask for...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Berfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
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California
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 December 2013

I not a review guy, & would never take time to leave a review, unless the place was really bad, or really. This hotel was great. Its really like a 3.5-star hotel, they've made it look like a 4-star hotel, and they treat you like a 5-star hotel staff. The location is very good. One block from the main street, 5th avenue, and three quick blocks from the ocean (8 minute walk). And we received a free breakfast every day. Did I mention the staff was awesome! And I am picky traveler. The hotel was great. Just a tip for Playa Del Carmen, do not buy 'tours' on 5th avenue from all the salesmen begging you to pay them for a tour. Walk to the bus stop, take the bus direct to Tulum or anywhere else, and save hundreds of dollars. Recap, i loved my stay at Tortuga.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
156 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 11 December 2013

La Tortuga Hotel is ideally located in the centre of Playa. It's only a block away from the pedestrianized 5th Avenue which is full of shops, bars and restaurants. The sandy beach is just two blocks further away. All within an easy walk. Despite its proximity to the daytime and evening activities the hotel is an oasis of calm. The rooms are built around an area of swimming pools, water features and flowering shrubs...all very relaxing and peaceful. Our room ( 102 ) was on the ground floor. It had only one small window but we liked it. The room was medium sized with a 'Super King' bed. The bathroom area was large especially the shower area. Hot water was instant and the shower pressure good. Staff combine courtesy and cheerfulness with efficiency. Included breakfast was good with three options to choose from.
La Tortuga met all our needs for our stay in Playa. We recommend it highly.

Room Tip: Ask for one of the rooms where you can drop into the pool from your terrace.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peartree69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 December 2013

First of all, breakfast at La Tortuga is wonderful and delicious, authentic Mexican and simple. There is no pretention here and this hotel is a simple, but beautiful little outpost on a very commercialized part of town. Their spa is also lovely. Ask for the rooms at the very top with their wonderful views and lovely jacuzzis!

Room Tip: Ask for a room on the very top floors in a quiet part of the hotel. The ones with their own terrace...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMLEYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

We had such an amazing time at this hotel! The rooms are on the small side but the staff are incredibly friendly and helpful, the pool is gorgeous and the cocktails are delicious. We loved simply laying by the pool and ordering copious amounts of pina coladas (done very, very well!) The free breakfast in the morning is yummy too. Your options are limited to three different "meals" but each includes a good selection. The mexican option gives you eggs with salsa and refried beans with some potato, a fresh juice and tea or coffee. Yum!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JourneyfromMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 November 2013

services of tortuga hotel are very good.staff was helpfull and speak english very well.garden and swimming pool are wonderful,also jacuzzi.I booked a standard room but it was very small, I can't open my suitcase on the floor, anyway the hotel is good.It's close the beach e the shopping street

Room Tip: choose superior room, standard is too small
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank francesca976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Αθήνα, Ελλάδα
Level 4 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 November 2013

Very clean hotel with small rooms.
The pool and the pool area was fantastic.
Poor breakfast and very expensive spa and massage.wi fi also was slow.
Location was great . just 50 meters from 5th avenue and 100 meters from beach.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marvel1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 13 December 2013
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Johanna Reside
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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