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“Great Hotel, Location & Pool View”

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La Tortuga Hotel & Spa
Ranked #53 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel, Location & Pool View”
Reviewed 8 May 2014

I loved this hotel, the location was fantastic steps from all the action on 5th avenue, yet quiet and serene inside the hotel. I highly recommend a pool view room as you have your own private patio which is almost an extension to the room & I loved leaving it open and looking out into the beautiful pool, lush landscape & garden. It was very tropical & tranquil. The room wasn't that big but felt clean and the bed comfortable. The breakfast was great but more than likely you will have to pay extra if what is offered doesn't suite you. Would definitely stay here again.

Room Tip: I recommend a top floor pool view room
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Trish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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English first
Almeria, Spain
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2014

Every dish on the menu was delicioso. I can't say enough about the blended mojitos. The staff was friendly and informative. I was there with a party of 16 friends and the staff kept track of all of us. They were very accommodating. It is nice to know you have locals keeping watch over in a foreign country. The rooms are clean and comfortable. The pool area is tranquil and relaxing. A few of us took advantage of the spa and had a revitalizing massage. I have friends that have chose La Tortuga Hotel and Spa as their only place to stay when vacationing in Playa del Carmen. This is now my place of choice too.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank lucia l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 May 2014

Let's face it, there are lots of places to choose from when you're planning a trip to Playa Del Carmen. But if you want to stay at a place you'll always remember, choose La Tortuga. If you want to stay at a place where you'll learn the first names of all the wonderful people that work there, stay at La Tortuga. If you want charm, comfort, and simply a relaxing place to enjoy a blended mojo to after a hard day at the beach, stay at La Tortuga. If you want to feel home, away from home, stay at La Tortuga.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014 via mobile

Clean rooms, perfect location- not loud, but steel close enough to the beach.
Perfect service, staff were all very polyte and helpfool.
Brakefast was tasty.
Hope to come back soon.
Nice swumming pool with jacuzy and open bar.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Nathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2014 via mobile

I stumbled upon this wonderful boutique hotel and it is a gem, so good I worry that too many people will read this and show up when I come next time. From the 5 star concierge (of Pedro, Alberto and Luis) service to the cooling pool in a tropical garden, to the comfy beds, fruit drinks served on the spot, to the fantastic massage by Elsa in the Spa I can't say enough positive things. Yes it isn't right on the beach but it is 2 blocks away. Yes there is a night club next door but we didn't hear it. Yes there is construction nearby but it didn't bother us & was done by the time we came from the beach. And did I mention how affordable this was? Get a room facing the pool if you can the lights at night are gorgeous!

Stayed April 2014, travelled with family
Helpful?
Thank Bklynlarkhi2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles CA
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 26 April 2014 via mobile

I stayed here for the fourth time and was just as impressed with the hotel as I've been the past three stays. The breakfast is delicious and you can have it until 1:30 pm-almost unheard of anywhere else. Staff is very accommodating and the rooms are impeccable. The only thing I was put off by was the staff who tried coercing a taxi driver I hailed down on the street to give him money. I guess he thought I wasn't Mexican and didn't understand. I hailed my own cab because the staff would not give me a quote and said it would take ten minutes.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sm27357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Byron Center, Michigan
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 April 2014

Loved this hotel enough that my husband even got me a Turtle Pandora Charm! We went actually in April of 2013 not May but would return in a heart beat! We did have trouble finding the entrance but we were with a USA Friend that was driving that lives in Playa during the summer and was unsure of where it was. Perfect location near the busy city and in the middle of the beach, shopping, and fun!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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