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“Very friendly staff, great service, lovely rooms”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
New York City, New York
1 review
“Very friendly staff, great service, lovely rooms”
Reviewed 13 May 2014

My overall experience at La Tortuga was excellent. The staff were incredibly friendly and helpful, the rooms were nice, clean and spacious, and the pools throughout were fantastic. It's prime location but also not very noisy. I would definitely stay there again!

Stayed April 2014, travelled with friends
Review collected in partnership with this hotel

Helpful?
Thank CharliiBa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 2 March 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Placitas, New Mexico
1 review
Reviewed 13 May 2014

If your idea of romantic relaxation is chill kids free beach boom boom free chill then the Tortuga is for you. The meandering pool has equal shade and sunny spots- and since I'm a cocktail in the shade sort of lady then it is a dream. Very pretty. trees envelope the pool.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripadviseyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 2 March 2015
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belize Cayes, Belize
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 May 2014 via mobile

This hotel doesn't look like much from the roadside, especially with roadworks ongoing, but from the moment you step inside you will be treated like royalty. The secluded courtyard offers a stunning tropical garden swimming pool and hot tub, spa, restaurant and bar. The rooms are clean with comfortable beds and a balcony. The hotel is off the main strip (so a little quieter), but only a block away from restaurants and shops, and 2 blocks from the white sand beach.
We have nothing bad to say about our experience or the exceptional service!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank mhoneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hod Hasharon, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

Great hotel staff - very helpful and keen to help you with every request and need.
Great location - right next to all of the town's main streets and the 5th ave.
Breakfast was delicious.
The room was big with a private balcony and a hot tab.

This is the place to stay in Playa del carmen, Mexico!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Idan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014

It's the fifth time I stay there, and each time the service is better!! Great location, nice rooms and extremely kind staff. Breakfast can be improved, but still is good and I love it is served until 1pm!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Mariana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2014 via mobile

We reserved in this hotel 6 nights in our honeymoon. The pool is great, the stuff are very kind and nice. But we had bad experience her since there is no hot water and every time we wanted to have a shower we had to call them, and one time we had to wait 5 hour so they can fix it. The brekfast is disappointing, they don't have bouffette, there is restaurant near tge hotel offering 3 packages to breakfast and its very poor, and we still didn't talked aboyt the noise since the municipality is working in the street around the hotel and besife them they are buildi something so they begin working at mornunv till the nigbt and we couldn't rest at day...and when we wanted to cancel the reservation the manager didn't authorized to refund us.
We won't recommend to stay in this hotel althou its located in the center and its close to every thing.

Stayed May 2014, travelled with friends
Helpful?
2 Thank Shafik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 14 February 2017
Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Catania, Italy
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2014

Lovely and very clean hotel with excellent jacuzi facilities. We booked one of the suits with private jacuzi and balcony. It was a perfect start of our honeymoon. We had breakfast in the balcony. Service was excellent.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank elisa_sicily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 May 2014
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Mexico/Riviera Maya - Playa Del Carmen

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